Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Abhishek Kumar Pandey

Abhishek Kumar Pandey

Administrator
Gandhinagar,GJ

Summary

Proven IT Helpdesk professional with demonstrated management skills. Excellent communication and interpersonal skills. Ability to be creative and resourceful in problem resolutions as well as proven ability to increase customer satisfaction.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Administrator

Wipro Limited
Ahmedabad
08.2022 - Current
  • Monitored systems in operation and quickly troubleshot errors.
  • Connected to computer of client using remote link to install programs and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Implemented technical solutions to solve customer issues and increase satisfaction.

Technical Support Executive

Teleperformance dibs pvt ltd
Jaipur
07.2021 - 08.2022
  • Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
  • Extended analysis to assist technology team efforts to escalate and resolve issues.
  • Cultivated procedures and standards for system monitoring, investigation and maintenance.
  • Led update and upgrade processes, standardizing user training initiatives.

Customer Support Representative

Concentrix Daksh pvt ltd.
Ranchi
05.2020 - 06.2021
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.

Education

High School Diploma -

Loyola Inter College
Khunti
05.2016 - 04.2018

Bachelor of Arts - Soiciology

Rabindranath Tagore University
Bhopal
06.2018 - 12.2021

Skills

    Documentation and reporting

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Certification

Azure 900 (Fundamentals)

Interests

Dancing, Reading Novels, Travelling

Timeline

Administrator

Wipro Limited
08.2022 - Current

Technical Support Executive

Teleperformance dibs pvt ltd
07.2021 - 08.2022

Customer Support Representative

Concentrix Daksh pvt ltd.
05.2020 - 06.2021

Bachelor of Arts - Soiciology

Rabindranath Tagore University
06.2018 - 12.2021

High School Diploma -

Loyola Inter College
05.2016 - 04.2018

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