Dancing, Reading Novels, Travelling


Proven IT Helpdesk professional with demonstrated management skills. Excellent communication and interpersonal skills. Ability to be creative and resourceful in problem resolutions as well as proven ability to increase customer satisfaction.
Documentation and reporting
BMC Remedy Ticketing
Technical Support
Administrative support
Performance improvement
Active directory
Microsoft M365 Technical Troubleshootings
Remote assistance
Incident management
LAN/WAN
Azure 900 (Fundamentals)
Dancing, Reading Novels, Travelling