Abhishek Kumar Prajapati
Gwalior
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
2nd Assistant Manager,
Mc Donald's India
Gwalior
10.2021 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Directed daily operations, including scheduling and customer service.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Executed inventory control by restocking merchandise and completing weekly inventory order's.
Industrial Trainee,
Hyatt
Raipur
06.2016 - 10.2017
- 4 months training in all four core departments i.e. Front Office, F&B Service, Housekeeping and Food Production in the supervision of particular department Supervisors and Managers and helped them at my best in Customer Service and Guest Handlings.
Education
B.Sc.(H&HA) -
INSTITUTE OF HOTEL MANAGEMENT, GWALIOR
01-2019
12TH -
CENTRAL ACADEMY SCHOOL
01-2015
10TH -
CENTRAL ACADEMY SCHOOL
01-2013
Skills
- Microsoft Office Expertise
- Employee Engagement
- Product and Service Knowledge
- Operations Management
- Customer Relationship Management (CRM)
- Team Motivation
Activities
- Participated in Vaibhav Event conducted every 3rd year.
- Participated in World Tourism Day Event.
- Official ODC at newly open 5 star property resorts.
Hobbies and Interests
- Interested in Updating Knowledge and Skills.
- Gain more Knowledge about Area of Practice.
- Listening Music.
Certification
- Food Safety License
- Shift Management License
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Personal Information
- Father's Name: Mr. Rajendra Prasad
- Date of Birth: 06/04/1999
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I hereby declare that the above mentioned information is true to the best of my knowledge. I bear the responsibility for the correction of the above mentioned particulars.
Timeline
2nd Assistant Manager,
Mc Donald's India
10.2021 - Current
Industrial Trainee,
Hyatt
06.2016 - 10.2017
B.Sc.(H&HA) -
INSTITUTE OF HOTEL MANAGEMENT, GWALIOR
12TH -
CENTRAL ACADEMY SCHOOL
10TH -
CENTRAL ACADEMY SCHOOL
Similar Profiles
Akmal BaigAkmal Baig
Project Manager at Mc Donald's IndiaProject Manager at Mc Donald's India
Amelia SchultzAmelia Schultz
Crew Member at Mc Donald'sCrew Member at Mc Donald's
Lisamarie DuynLisamarie Duyn
Crew Member at Mc Donald's Osborne Enterprises IncCrew Member at Mc Donald's Osborne Enterprises Inc
Gaurav KushwahaGaurav Kushwaha
Chief Manager- HRBP at JK Tyre & Industries LimitedChief Manager- HRBP at JK Tyre & Industries Limited
KOMAL AGRAWALKOMAL AGRAWAL
Student of Digital Content Writer at Https://www.henryharvin.com/Student of Digital Content Writer at Https://www.henryharvin.com/