Abhishek Kumar Prajapati
Gwalior
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
2nd Assistant Manager,
Mc Donald's India
Gwalior
10.2021 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Directed daily operations, including scheduling and customer service.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Executed inventory control by restocking merchandise and completing weekly inventory order's.
Industrial Trainee,
Hyatt
Raipur
06.2016 - 10.2017
- 4 months training in all four core departments i.e. Front Office, F&B Service, Housekeeping and Food Production in the supervision of particular department Supervisors and Managers and helped them at my best in Customer Service and Guest Handlings.
Education
B.Sc.(H&HA) -
INSTITUTE OF HOTEL MANAGEMENT, GWALIOR
01-2019
12TH -
CENTRAL ACADEMY SCHOOL
01-2015
10TH -
CENTRAL ACADEMY SCHOOL
01-2013
Skills
- Microsoft Office Expertise
- Employee Engagement
- Product and Service Knowledge
- Operations Management
- Customer Relationship Management (CRM)
- Team Motivation
Activities
- Participated in Vaibhav Event conducted every 3rd year.
- Participated in World Tourism Day Event.
- Official ODC at newly open 5 star property resorts.
Hobbies and Interests
- Interested in Updating Knowledge and Skills.
- Gain more Knowledge about Area of Practice.
- Listening Music.
Certification
- Food Safety License
- Shift Management License
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Personal Information
- Father's Name: Mr. Rajendra Prasad
- Date of Birth: 06/04/1999
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I hereby declare that the above mentioned information is true to the best of my knowledge. I bear the responsibility for the correction of the above mentioned particulars.
Timeline
2nd Assistant Manager,
Mc Donald's India
10.2021 - Current
Industrial Trainee,
Hyatt
06.2016 - 10.2017
B.Sc.(H&HA) -
INSTITUTE OF HOTEL MANAGEMENT, GWALIOR
12TH -
CENTRAL ACADEMY SCHOOL
10TH -
CENTRAL ACADEMY SCHOOL