Abhishek Kumar Singh

• Company Overview: (Google Process)
• (Google Process)

As a Senior Operations Representative at Concentrix Daksh Private Limited, I am responsible for overseeing operational activities and ensuring smooth workflow. I utilize my problem-solving and decision-making skills to address operational challenges and improve processes. I am also responsible for analysing the appeal videos of the YouTube account users as per the YouTube Partner Program (YPP) which is given by the client i.e. Google which are uploaded by them to appeal for revenue of their account. My strong communication and teamwork abilities enable me to collaborate effectively with colleagues, contributing to team success. My key accomplishments in this role include:

Maintaining SLA's in the queue as per the client target.

• Overseeing operational activities and ensuring smooth workflow.

• Deliver my productivity and utilization target within the given timeline by the client on daily basis with full quality parameters.

•Utilizing problem-solving and decision-making skills to address operational challenges.

Analysing the appeal video of the user by reviewing them as per the YouTube Partner Program (YPP) policy and identify whether the account belongs to the user or not and whether the user shows their work in appeal video regarding their revenue of the YouTube

account.

Collaborating effectively with colleagues to contribute to team

success.

Immediately stops the revenue of the accounts which seems to be spamy, unreal or scrapped and should not get revenue from YouTube.

Improving processes to enhance operational efficiency.

• I always love to help my colleagues if they need any help regarding the client policies during the work and I can make data and reports like quality data, errors feedback form data, login & logout report of the team whenever it requires.

• Company Overview: Sales & Fraud Control Unit
• (Fraud Control Unit)

As an Operations Executive at Dhani Loans and Services Private Limited, I played a pivotal role in managing operational tasks and ensuring efficient processes. I utilized my excellent communication skills to coordinate with team members and external stakeholders, fostering collaboration and achieving operational goals. Additionally, my ability to work under pressure and make timely decisions contributed to maintaining high operational standards. My key accomplishments in this role include:

• Maintaining production target with full quality parameters.

• Managing operational tasks and ensuring efficient processes.

• I was responsible for verification of the documents (aadhar card,

PAN card and selfie )of the customers who were already onboarded and applied for personal or credit loan in the application.

Coordinating with team members and external stakeholders to foster collaboration.

• Used to work beyond production hours whenever required by the organisation.

Working under pressure and making timely decisions to maintain high operational standards.

. If we found any of the documents which is not falling under the

company's loan documents policy or fake documents then we first we used to inform the customers via mail and if they provide real document then we sanctioned the loan otherwise we decline the

customers request.

• Achieving operational goals through effective communication and collaboration.

. Make team quality data and reports on weekly basis in excel.

• Company Overview: "RED EXECUTION AND ITS MARKET IMPACT"
• "RED EXECUTION AND ITS MARKET IMPACT"