Abhishek Kumar Singh
Oder to Cash, Collection ,Cash and Credit Management
Summary
Performance-oriented business process and finance professional with over 14 years of experience in managing comprehensive portfolios and overseeing domestic and international financial operations, including accounts receivable, credit, and collections. Proven track record of enhancing client and employee satisfaction through effective financial solutions tailored to diverse needs. Committed to increasing relationship value for assigned customers by implementing compliant processes and delivering innovative, value-added services. Recognized for excellent communication and organizational skills, adept at multitasking and prioritizing tasks to maximize efficiency in a fast-paced environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Lead- ITC team
Boston Scientific India Pvt Ltd
10.2023 - Current
- Managed a portfolio of 150 Singapore accounts, ensuring timely payment and reducing aging receivables by 5% within 6 months.
- Collaborated with sales and finance teams to determine appropriate credit limits, ensuring a balance between risk management and sales growth.
- Negotiated and set up payment plans for customers, and increased recovery rates.
- Prepared detailed credit reports for senior management, recommending decisions on extending or limiting credit.
- Monitored aging reports and followed up on overdue accounts to ensure timely collection.
- Collaborated with the sales and finance teams to resolve disputes, and was recognized by LF.
- Improved the collection cycle by implementing automated reminders.
- I worked on different projects and ideas for improving the manual invoicing process.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Manager
Johnson Controls India Pvt.Ltd
06.2022 - 09.2023
- Consult directly with customers to identify reasons for late payments, and set up payment plans that are mutually agreeable.
- Handle escalated and complex customer issues, helping to provide resolution and settlement of accounts. Responsible for the Accounts Receivable, Credit Control, and Cash Application activities for the assigned region.
- Managing a complex and critical team supporting Order to Cash activities (billing, collections, cash application, credit risk management, dispute resolution, maintaining DSO targets, and business reporting).
- Responsible for weekly calls with regional credit managers to discuss the overall health of the AR portfolio, pulling bank statements, and creating receipts daily.
- Responsible for minimizing unapplied and unidentified payments
- Distributors account profile class review through assigning profile class, credit limit and service/shipment hold to various distributors.
- Communicating with customers (internal and external) through emails and phone calls.
- Negotiate Payment terms & Payment Plans to High-default customers.
- Perform detailed account reconciliation from the customer's perspective, as needed.
- Placed phone calls, sent invoices, or emailed customers to remind them of account contracts, payments, due dates, and amounts owed.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Keysight Technologies ICB Entry
04.2014 - 06.2022
- Credit control/Accounts Receivable.
- Hands on and in-depth knowledge of AR process. Strategize collection activities to maximize cash receipt.
- Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email both inbound and outbound
- Accountable for reducing delinquency for assigned accounts / portfolio, use skip tracing techniques to locate customers & follow up and negotiations with delinquent customers: Helping in high-level negotiation with
- Delinquent B2B customers by calling and sending reminders, demand / dunning Letters, delinquent notices to overdue accounts via emails.
- Aid in Decision Making: Actively interact with order and sales team and help in delinquent customer's related decision-making.
- Recommend accounts be shifted to an external collection agency and to be written-off, Dispute management and project management of strategic customers to lower down the DSO and WADL. Tracking assigned project performance and weekly & monthly reporting to the direct Supervisor
- Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement and assist with any new merger and acquisition.
Senior Financial Analyst (Order to Cash)
Serco Global Services
06.2012 - 11.2013
- Handled a debt of 25 Million for various profit centres and to make sure to collect the debt target assigned.
- Identify the customer's payment and allocation of it with correct invoices with the application Software (SAP).
- Projecting cash flows estimating monthly cash flows from total debt assigned. Mentoring new joiners for the process.
- Weekly conference call with the client to discuss in relation to the debt assigned. Providing debtors report, Invoice clearing, maintain query Sheet for finance managers and Projects Manager
Senior Process Executive (Finance & Accounting)
Infosys BPO Limited
07.2010 - 06.2012
- Payment Booking and clearing to the corresponding invoice. (Application Software: SAP), Creating dispute against short payments, setting up new customer referring the documents like Bank Guarantee etc.
- Processing the refund of excess payment and putting the adjustments based on request from customer
- Processing the Intercompany transfers, preparing revised invoices (Memo Bills), Reconciliation of bills processed on billing system And Accounting system. & Preparation of weekly dashboard to share the client
Education
B. Com - Accountancy as Major
Ranchi University
01.2010
Skills
Business Process Management
Disclaimer
I hereby declare that the above information has been amended with my knowledge and bears the correctness of the statement.
PEOPLE MANAGEMENT
Team handling experience as a SME, Monitoring process to accomplish the targets/SLAs, Monthly one on one, annual appraisal reviews & feedback session with the team, Monitoring billing issues, Regular dashboard preparation/update and discussion with clients, Continuous touch base with the client for upcoming opportunities & Work closely with the team to identify the process gaps and know ledge gaps within the team.
PERSONAL DETAILS
- Date of Birth: October 9, 1987
- Address: Sector 37 C, Gurugram Haryana.
Timeline
Lead- ITC team
Boston Scientific India Pvt Ltd
10.2023 - Current
Manager
Johnson Controls India Pvt.Ltd
06.2022 - 09.2023
Keysight Technologies ICB Entry
04.2014 - 06.2022
Senior Financial Analyst (Order to Cash)
Serco Global Services
06.2012 - 11.2013
Senior Process Executive (Finance & Accounting)
Infosys BPO Limited
07.2010 - 06.2012
B. Com - Accountancy as Major
Ranchi University