ABHISHEK KUMAR SRIVASTAVA
Summary
Lead Tech Support Engineer with extensive O365 administration experience and a strong focus on client issue resolution at Appzlogic Mobility Solutions. Expertise in networking protocols and client relationship management has resulted in improved service delivery and increased customer satisfaction. Proven ability to provide proactive support and manage projects effectively, driving operational excellence.
Overview
11
11
years of professional experience
Work History
Lead Tech Support Engineer
Appzlogic Mobility Solutions Pvt. Ltd.
01.2023 - Current
- Acted as technical liaison for enterprise customers, managing escalations and resolutions.
- Oversaw O365 administration, including configuration, user management, and auditing.
- Tracked and resolved client issues through Jira and remote support tools like AnyDesk.
- Collaborated with internal teams to drive continuous service improvement.
Senior Analyst - Customer Success
NoPaperForms Solutions
07.2022 - 01.2023
- Delivered proactive support to B2B SaaS clients, enhancing customer satisfaction.
- Handled technical queries, platform usage analysis, and optimization initiatives.
- Strengthened client relationships by understanding use cases and resolving pain points.
Project Manager
Guru ASP Technologies
01.2017 - 07.2022
- Led client communication and lifecycle management for development projects.
- Coordinated with internal teams for successful delivery of custom software solutions.
- Focused on client retention and operational improvements.
Global Business Manager
Accurate Web Solutions
01.2015 - 07.2017
- Managed strategic client relationships and IT project delivery.
- Contributed to customer satisfaction and operational growth through tailored support.
Associate Manager
Sai Webtel Technology
01.2014 - 01.2015
- Oversaw IT operations and technical service delivery for enterprise clients.
Education
MBA - Operations & Finance
Amity University
Noida01.2013
BBA - Finance
Guru Nanak Dev University
Amritsar01.2011
Skills
- Windows, MacOS, and Linux
- Networking protocols (TCP/IP, DNS, DHCP)
- VPN configuration and management
- Microsoft 365 and Google Workspace
- JAMF and O365 Admin Center
- Remote access tools (AnyDesk, TeamViewer, Microsoft Remote Desktop)
- Project management (Jira, ServiceNow)
- Documentation and collaboration (Confluence)
Websites
Accomplishments
- Recognized for performance excellence during MBA
- Awarded Best Student of the Year (2004)
- Organizer of National B-Plan Competition & Entrepreneurship Summits
Languages
- English
- Hindi
Personal Information
- Date of Birth: 01/06/90
- Nationality: Indian
- Marital Status: Married
Timeline
Lead Tech Support Engineer
Appzlogic Mobility Solutions Pvt. Ltd.
01.2023 - Current
Senior Analyst - Customer Success
NoPaperForms Solutions
07.2022 - 01.2023
Project Manager
Guru ASP Technologies
01.2017 - 07.2022
Global Business Manager
Accurate Web Solutions
01.2015 - 07.2017
Associate Manager
Sai Webtel Technology
01.2014 - 01.2015
MBA - Operations & Finance
Amity University
BBA - Finance
Guru Nanak Dev University
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