Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Abhishek Kumbhar

Mumbai

Summary

Detail-oriented professional with over 3+ years of experience in production support within the banking domain and Enterprise Content Management. Excellent logical, analytical, and debugging skills. Strong interpersonal skills, fast learning abilities, and a team player. Proactive problem-solver who consistently delivers optimal solutions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Executive

Newgen Software Technologies Limited
12.2024 - Current
  • Diagnose, troubleshoot, and resolve production issues in DMS applications like Omnidocs and Omniscan.
  • Proactive monitoring for file system growth.
  • Conduct system health checks on the production environment on a daily, weekly, and post-patching basis.
  • Wrote SQL queries and Excel functions to analyze large amount of production data from databases and server /client application logs.
  • Resolving application related queries and issues based on the ticketing system.

Production Support Executive

AARGEE STAFFING SERVICES PVT.LTD
03.2022 - 11.2024
  • Providing L1/L2 support to the client.
  • Leading on-boarding of applications and integration in UAT and production.
  • Identified, analyzed, and resolved technical problems related to software applications.
  • Executed ad-hoc SQL queries to generate platform usage reports for business decision-making.
  • Perform system health checks on the production environment daily, weekly, and after patching.
  • Coordinated with development teams to ensure timely resolution of incidents.
  • Assisted in the deployment of new releases into the production environment.
  • Collaborated with cross-functional teams to ensure seamless integration of new technologies and solutions and to identify root causes of recurring issues (RCA).
  • Integrated third-party and internal APIs to enhance application functionality and performed end to end API Testing for reliability.
  • Provided technical guidance and mentorship to junior team members, fostering a culture of continuous learning and growth.

Education

Bachelor of Science - Computer Science

Yashwantrao Chavan Institute of Science, Satara
01.2021

Skills

  • Databases: Oracle, SQL Server
  • Operating Systems: Linux, UNIX, Windows
  • Scripting: Shell Scripting, PL/SQL
  • Other Tools:- Jira, Symphony,SoapUI, Postman,AppDynamics,Servicenow

Certification

Oracle SQL Provided by Great Learning Academy

Accomplishments

  • Streamlined edge server monitoring processes, resulting in an improvement in system uptime and performance.
  • Recognized as the best performer in the team for 2023 Q4, showcasing dedication and excellence in support.

Timeline

Senior Executive

Newgen Software Technologies Limited
12.2024 - Current

Production Support Executive

AARGEE STAFFING SERVICES PVT.LTD
03.2022 - 11.2024

Bachelor of Science - Computer Science

Yashwantrao Chavan Institute of Science, Satara

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