Abhishek M
Senior Associate
Bangalore
Summary
Accomplished Senior Associate at Cognizant Technology Solutions, adept in ITSM and major incident management. Demonstrated leadership in directing a 7-member team, excelling in datacenter operations and change management. Proven track record in enhancing system performance and achieving 99.9% uptime, showcasing strong analytical and team coordination skills.
Overview
11
11
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Senior Associate
Cognizant Technology Sol.
07.2017 - Current
- Working as a tech lead in ITSM MIM team and leading a team of 7 members
- Maintaining ticket management like Change, Configuration, Incident and Problem management
- Responsible for Service now - Case creation, acknowledge, resolution and case closure
- Coordinating with multiple teams & preparing RCA with corrective/preventive measures
- Handling Transition, preparing SOW, SOP & Run-books for multiple towers
- Coordinating and preparing reports on ISO audits
- Handling routine checks for network and route migration
- Root cause Analysis, proactive measures for repeat faults in core Networks links and equipment's
- Handling third party contracts & liaising for fault rectification or PM activities
- Leading the ongoing New R&D project for Datacenter (planning, design, implementation & maintenance) as per Mylan standards
- Data Center Strategy, DC Migration, Modification, resource planning, cost & asset management and Technology Management
- Coordinating Build & maintenance of new setups Globally, pertaining to Facility & IT
- Taking the lead to handle the escalations related to faults in IT equipment's (Networks, Servers) & Datacenter setups by working with relevant teams till closure
- Administer efficient work of servers and system and provide support to everyday operations
- To provide solutions to complex problems that require substantial analysis and investigation related to network and system performance
Datacenter Admin
Microland Ltd.
05.2016 - 07.2017
- Experience in Network Planning, Implementing, Configuring, Troubleshooting and Testing of network devices
- Responsible for Service now - Case creation acknowledge, resolution and case closure
- Assisted in hardware installation and maintenance of workstations, servers, networking equipment, and other supporting hardware
- Installation of customers hardware like Routers, Switches, Firewall, and Servers etc
- Making sure the connectivity of all the Datacenter Devices and the ISP links to DC core
- Maintenance of IT assets in CMDB
- Maintaining Storage Media tapes for customers
- Working in 24/7 rotational shifts and supporting customers based on their tickets
- Dealing with customers escalation and their requirements
- Proactively Monitoring Cluster hubs in 24/7 through NMS like Wattsup gold & E-Gurkha and coordination with DR DC teams
- To provide solutions to complex problems that require substantial analysis and investigation related to network and system performance
- Coordinating and supporting for preparing reports for ISO audits
- Coordinating with Facility team and finding the RCA for repeat faults
- Maintaining databases in CMDB floor wise Rack positioning and floor Layouts
- Coordinating with 3rd Party Internet Service Providers and maintain their asset records
- Co-ordination for planned work activity with L3 Team & maintenance of the WAN Links
- Coordinate with service provider to resolve the last mile issues
- Uptime and Service availability for NOC- Achieving 99.9% Uptime, Maintenance of NOC for all Network equipment's
Asst. Manager in NOC operations
Reliance Communications Ltd.
07.2014 - 05.2016
- Provides on-site support including the receiving, inspecting, tracking, installation, configuration, documentation, and support and troubleshooting of technology equipment
- This includes, but is not limited to, server builds and configuration, network equipment, storage systems, and cabling within the data center environment
- Perform daily maintenance on Monitoring software and devices to ensure optimal performance and coverage
- Maintain up to date inventory of data center hardware that include servers, network equipment, cables etc
- Participate in Disaster Recovery planning and testing
- Maintain system availability and monitoring of services
- Participate in data center expansion and improvement projects
- To provide the support via emails and phone calls for customers in server related technical issues and help in resolving those issues
- Providing customer support including daily backup procedures, testing network connections, equipment installation and remote hands assistance
- Maintaining and monitoring data center facilities and equipment's to meet 100% SLA uptime standards
- To support, monitor and troubleshoot of dedicated servers and network connections
- Coordinating with customers to know the requirement of services to be delivered
- Coordinate with internal technical teams for provisioning all managed services (IP allocation, switch administration, Internet Bandwidth configuration, System admin support, Antivirus, Backup, monitoring, etc.)
ACO (BMS Engineer)
Orion securities
09.2013 - 06.2014
- Job responsibility includes Execution, Programming of building automation System, Fire alarm system, HVAC System, FM-200 System, RODENT Controls, PAC System, Access control System and Public-address system
- Interface with clients and understand the requirements of integrated building management system to help clients to achieve settled goals and Save energy of the Facility with the utilization of IBMS System
- Vendor coordination & Monthly vendor meetings and performance evaluations
- Raising proactive change request, following up with vendor and getting the issue resolved with timelines
- Successfully coordinating with Project team for IDC equipment testing like VESDA Panel, WLD panel & FM-200 integration work and automatic BMS load detailing work
- Operation and Maintenance Access control system, CCTV
- Access Control System (EBI Software R 400.2 Honeywell system)
- Fire Detection & Alarm System (Honeywell- XLS-1000)
- CCTV (Closed Coverage Tele Vision - DX8100 software & DVM software- Honeywell)
- Configuration of access control system according to the requirement upon receiving instructions from the facility lead
- Operating & Maintenance of all the servers associated with IBMS systems
Education
Bachelor Of Engineering Technology - Information Science
KLS Gogte Institute of Technology
Belgaum06.2013
Bachelor Of Science - Science
K.L.E. Society Raja Lakhamagouda Science Institute
Belgaum 03.2009
Bachelor Of Science - Science
PM Shri Kendriya Vidyalaya No.2
Belgaum05.2007
Skills
ITSM
Certification
MS-900
Timeline
MS-900
10-2024
AZ-900
10-2024
Senior Associate
Cognizant Technology Sol.
07.2017 - Current
Datacenter Admin
Microland Ltd.
05.2016 - 07.2017
Asst. Manager in NOC operations
Reliance Communications Ltd.
07.2014 - 05.2016
ACO (BMS Engineer)
Orion securities
09.2013 - 06.2014
Bachelor Of Engineering Technology - Information Science
KLS Gogte Institute of Technology
Bachelor Of Science - Science
K.L.E. Society Raja Lakhamagouda Science Institute
Bachelor Of Science - Science
PM Shri Kendriya Vidyalaya No.2
Similar Profiles
MANGESH KANGUNEMANGESH KANGUNE
Senior Process Executive at Cognizant Technology Sol Pvt LtdSenior Process Executive at Cognizant Technology Sol Pvt Ltd
SURYA TEJA NAVUDURUSURYA TEJA NAVUDURU
Data Engineer - PySpark Developer at Cognizant Tech Sol.Data Engineer - PySpark Developer at Cognizant Tech Sol.
Rainy KRainy K
Operation Manager at Young Minds Technology Sol Pvt LtdOperation Manager at Young Minds Technology Sol Pvt Ltd