ABHISHEK M
Product Manager/TM/POC
Bengaluru,KA
Summary
Diligent Team Lead/POC with proven track record in leading teams to success through effective management and strategic planning. Demonstrated expertise in coordinating projects and fostering team collaboration, achieving significant milestones. Utilized leadership and communication skills to drive team performance and ensure project completion.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Lead/Point of Contact (POC)/Escalation Manager
Infosys Ltd.
06.2021 - Current
- Critical Operational Management: Successfully spearheaded the operational aspects of a time-critical 72-hour platform migration and transition project (from Twitter to X), ensuring zero major disruptions and strict adherence to project deadlines. This showcases decisive leadership and problem-solving under extreme pressure.
- Strategic Workflow Leadership: Served as the Lead, SME and POC, overseeing centralized workflow management and delegation across a critical portfolio of specialized projects (Drive, Admin, Email, Console, etc.). This requires multitasking and effective resource prioritization.
- Stakeholder Engagement: Proficiently mediated communication and resolution for escalated technical challenges, managing complex relationships across Clients, Engineering teams, and Internal Operations.
- Process Optimization: Championed and instituted data-driven process improvements that resolved recurring operational bottlenecks, resulting in substantial, measurable gains in efficiency and output quality.
- Led cross-functional teams to optimize process workflows and enhance operational efficiency.
- Analyzed process bottlenecks and recommended solutions for enhanced productivity.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Implemented data-driven strategies to streamline project management and reduce turnaround times.
- Conducted regular performance reviews, providing constructive feedback to ensure continuous improvement.
- Led cross-functional teams to enhance project delivery and improve collaboration.
- Implemented process improvements, resulting in increased efficiency and reduced operational costs.
Data Service Engineer Level 3 (L3)
Concentrix Daksh India Pvt Ltd
05.2019 - 10.2020
- Global Tier 3 Technical Support: Functioned as the dedicated Tier 3 Data Service Desk specialist for the global Intuit Project, utilizing advanced cloud-based tools for critical data management, in-depth troubleshooting, and resolution of highly escalated customer issues.
- Provided timely support and maintenance services to enhance customer satisfaction.
- Diagnosed and resolved technical issues with hardware and software systems for clients.
Senior Closing Coordinator
Altisource Business Solution Pvt Ltd
05.2015 - 05.2019
- Managed the complete life-cycle of real estate closings, ensuring timely and compliant settlements through rigorous auditing and coordination with external agencies.
- Maintained and processed a high monthly volume of complex closing files by implementing effective organizational and prioritization strategies.
- Collaborated with cross-functional teams to streamline documentation and communication protocols.
- Collaborated with escrow officers to ensure a smooth closing process, proactively addressing potential roadblocks.
- Managed communication between clients, lenders, and agents to facilitate smooth closings.
- Coordinated closing processes to ensure timely completion of transactions.
Education
Bachelor of Computer Applications (BCA) - Computer Applications
DR.CVRU
Kota09-2017
PG - Product Management
Master's Union
Gurgaon, India10-2023
WorkShop - Product Management
Jobaaj Learnings
New Delhi, India02-2025
Skills
- Performance improvement
- Customer focus
- Conflict resolution
- Operations management
- Key performance indicators
- Stakeholder management
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Leadership
- SMART goals
- Coaching and mentoring
Certification
- Certified in Basics of Project Management (IBMI - Berlin, Germany), 2024
- Google Workspace G-suite Administration, 2021
- Certified in Risk Management (IBMI - Berlin, Germany), 2024
- Generative AI Landscape, 2024
Languages
Native/Bilingual Proficiency: English, Telugu, Kannada, Tamil
Intermediate Proficiency: Hindi, Urdu
Declaration
I hereby declare that the particulars furnished above are true to the best of my knowledge. Abhishek M.
Key Focus Areas for Technical Consultancy
- Complex Problem Resolution and Advanced Analytical Thinking.
- Experience with Google Workspace Administration (G-Suite Admin) and Cloud-Based Tools for data management.
- Decisive leadership demonstrated by successfully managing a critical 72-hour platform transition for a major social media client with zero major disruptions.
- Exceptional Interpersonal, Multitasking, and Communication skills for effective stakeholder and client engagement.
Fitness, Strength training, Long drives, Travelling
- Fitness & Strength Training: Committed to a disciplined physical regimen that promotes mental clarity and resilience during high-pressure support escalations.
- Travel & Culture: Experienced in navigating diverse environments, uses travel to broaden perspectives on global business practices and communication styles.
- Driving: Passionate about long-distance travel, reflecting a natural aptitude for planning, patience, and focused execution.
Timeline
Team Lead/Point of Contact (POC)/Escalation Manager
Infosys Ltd.
06.2021 - Current
Data Service Engineer Level 3 (L3)
Concentrix Daksh India Pvt Ltd
05.2019 - 10.2020
Senior Closing Coordinator
Altisource Business Solution Pvt Ltd
05.2015 - 05.2019
Bachelor of Computer Applications (BCA) - Computer Applications
DR.CVRU
PG - Product Management
Master's Union
WorkShop - Product Management
Jobaaj Learnings