Abhishek Malla
Mumbai
Summary
Accomplished Digital Project Manager with over 16 years of expertise in leading digital initiatives and IT projects to successful completion. Skilled in driving digital transformation to optimize business processes, enhance ROI, and improve customer experiences. Proficient in agile methodologies, automation, change management, and systems integration. Dedicated to utilizing technology to foster business growth and deliver high-quality results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Digital Transformation Lead
Panasonic Electric Works India Private Ltd.
Mumbai
04.2023 - Current
- Developed and implemented strategic transformation plans to drive organizational change.
- Designed and delivered innovative solutions to optimize operational processes, reduce costs and improve customer experience.
- Spearheaded implementation of new technologies that improved productivity and reduced monthly operational costs.
- Identified opportunities to improve operations by developing and implementing technologies that uplifted morale by 67%.
Digital Transformation Manager
Panasonic India Pvt Ltd
Mumbai
02.2021 - 03.2023
- Digitalization (Pre-Sales and Post-Sales Application): Led the implementation of digital solutions for both pre-sales and post-sales processes, significantly enhancing operational efficiency and customer engagement.
- Customer Relationship Management (SFDC - CRM): Directed the deployment and administration of CRM systems, optimizing lead management and customer relationship strategies.
- Analytical Tools: Spearheaded the use of advanced analytical tools such as Power BI and SAS Analylic tool ( Report Automation) to perform in-depth data analysis and visualization.
- Automation Process Builder: Designed and implemented automated workflows to enhance process efficiency and reduce manual intervention.
Education
MBA - Information Technology
Sikkim Manipal University
Skills
- Design Thinking
- Startegic Initiatives
- LeaderShip
- Project and Program Management
- Business Transformation
- Continuous Improvement
- Innovation
- Customer Insights
- Analytics
- Operational Excellence
Accomplishments
- Best Project Team
- Best Performaer
Certification
• Certificate Programme in Digital Transformation and Innovation (IIM Indore)
• Google Project Management
- Lean Six Sigma
Languages
English
First Language
Timeline
Digital Transformation Lead
Panasonic Electric Works India Private Ltd.
04.2023 - Current
Digital Transformation Manager
Panasonic India Pvt Ltd
02.2021 - 03.2023
MBA - Information Technology
Sikkim Manipal University
• Certificate Programme in Digital Transformation and Innovation (IIM Indore)
• Google Project Management
- Lean Six Sigma
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