Abhishek Mandal
Kolkata
Summary
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
2
2
years of professional experience
1
1
Certification
Work History
customer support specialist
Teleperformance
07.2023 - Current
- Exceeded monthly performance targets consistently by 20%
- I have spearheaded the implementation of a new customer feedback system, resulting in a 15% increase in overall customer satisfaction ratings within six months
- I have led comprehensive training sessions for new hires, reducing onboarding time by 30% and boosting team productivity
- I received commendations for exceptional problem-solving skills and dedication to customer advocacy
Sales and Marketing Intern
T.V.S Two Wheelers
08.2022 - 11.2022
- Conducted market research to identify potential clients and developed tailored sales strategies.
Education
Bachelor of Business Administration (B.B.A.) - Business Financial Services Marketing Operations
Arka Jain University
06.2023
Skills
- Communication skills
- Customer Service
- Technical Troubleshooting
- Inbound calls
- International calling
- Excellent Communication in English
- Technical Support
- Customer Handling
- Live chat support
- SLA
- Ticket management
Certification
- Building personal resilience: managing anxiety and mental health, 01/01/24, Harvard Business School Online
- Introduction to Generative AI, 01/01/24, Google Cloud Skills Boost, 8013236
- Google Analytics Individual Qualification, 01/01/23, United Latino Student Association, 162804539
Timeline
customer support specialist
Teleperformance
07.2023 - Current
Sales and Marketing Intern
T.V.S Two Wheelers
08.2022 - 11.2022
Bachelor of Business Administration (B.B.A.) - Business Financial Services Marketing Operations
Arka Jain University
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