Gardening
Abhishek Mandal
Customer support Specialist
Delhi
Summary
Enthusiastic Senior Customer Service Representative with more than 2 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Senior Customer Service Representative
Concentrix
Gurugram
04.2025 - 06.2025
- Provided exceptional customer support by addressing inquiries and resolving issues through phone and chat channels, ensuring high levels of client satisfaction.
- Handled complex customer complaints with empathy, employing problem-solving skills to restore trust and enhance the overall customer experience.
- Trained new staff on company policies, procedures, and customer interaction techniques, contributing to team performance and service quality.
- Utilized CRM software to track customer interactions and maintain accurate records, improving follow-up efficiency and service continuity.
- Monitored performance metrics to ensure compliance with service level agreements, proactively addressing areas for improvement with actionable solutions.
- Managed high-volume customer inquiries through multiple communication channels, ensuring timely and effective resolution of issues.
Customer Service Representative
Teleperformance
Kolkata
02.2023 - 01.2025
- Provided exceptional customer support by responding to inquiries through multiple communication channels, ensuring timely resolution of issues.
- Utilized CRM software to document customer interactions and track issue resolution progress, contributing to improved service delivery.
- Assisted customers in navigating product features and services, enhancing user experience and satisfaction levels.
- Collaborated with team members to develop solutions for recurring customer concerns, streamlining processes and minimizing future issues.
- Provided high-quality customer support by addressing inquiries and resolving issues through multiple channels, including phone, email, and live chat.
Education
BBA - Business Administration And Management
Arka Jain University
Jamshedpur, India 04.2001 -
Skills
Customer support
Escalation management
Call center experience
Order fulfillment
CRM software
Customer service
Excellent communication
Adaptability and flexibility
Understanding customer needs
Team collaboration
Multitasking Abilities
Customer service excellence
Accomplishments
- Achieved best associate award through effectively helping with customer support
- Achieved 100% score card by completing C-sat with accuracy and efficiency.
Interests
Timeline
Senior Customer Service Representative
Concentrix
04.2025 - 06.2025
Customer Service Representative
Teleperformance
02.2023 - 01.2025
BBA - Business Administration And Management
Arka Jain University
04.2001 -
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