Abhishek Meena
Bhopal
Summary
Accomplished Senior Executive at Hexaware Technologies Limited, adept in strategic planning and conflict resolution. Spearheaded initiatives that enhanced team performance and reduced escalations by 20%. Proven leader in mentoring and cross-functional coordination, driving operational excellence and customer satisfaction through effective communication and analytical thinking.
Results-oriented Senior Executive driven to always be improving business operations. Specializing in with extensive track record of success.
Overview
1
1
year of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Senior Executive
Hexaware Technologies Limited
Bhopal
05.2024 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed and implemented strategic plans to achieve company objectives.
- Handled customer escalation calls and managed manager-level interactions with professionalism.
- Suggested process improvements to reduce repeat escalations.
- Mentored new training batches, enhancing team readiness and demonstrating leadership in knowledge transfer.
- Acted as batch trainer in the absence of the official trainer, ensuring smooth knowledge transfer and team performance.
Education
Bachelor of Commerce - Economics
Bhopal School of Social Science
Bhopal 10.2021 - 06.2024
Sardar Patel Public School
Bhopal, IndiaSkills
- Strategic planning
- Performance management
- Process improvement
- Adaptability strategies
- Team mentoring
- Conflict resolution
- Effective feedback
- Staff management
- Cross-functional team coordination
- Market research
- Sales strategy
- Hiring and training
- Analytical thinking
- Communication skills
- Time management
- Operational leadership
- Verbal and written communication
- Customer relationship management
Languages
Hindi
First Language
English
Proficient (C2)
C2
Certification
- Awarded “Quality Champion” for 3 consecutive months for outstanding performance
- Recognized in the “Honors Club” award for 3 months for excellence in service
- Achieved “Performer of the Month” award twice for consistent high results
Accomplishments
- Achieved promotion to Senior Executive within just 8 months, recognized as one of the fastest career progressions in the team
- Maintained consistent top performance with 5-star ratings in all evaluations, never falling below company’s highest standard
Timeline
Senior Executive
Hexaware Technologies Limited
05.2024 - Current
Bachelor of Commerce - Economics
Bhopal School of Social Science
10.2021 - 06.2024
Sardar Patel Public School