Microsft word,excel,outlook
ABHISHEK MENON
BANQUET MANAGER
PUNE
Summary
Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth. Knowledgeable Banquet Set Up manager with 10 years of experience in food and beverage service and set up configurations. Strong verbal and written communication skills to properly assign and execute tasks. Regularly and continuously lifts pounds to move furniture and push and pull carts and equipment. Supervises and mentors banquet setters while working alongside for maximum productivity. Hands-on overseeing successful set up of functions, meetings and events. Maintains productive relationships with internal and external staff and vendors to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Banquet Manager
AMANORA THE FERN HOTELS AND CLUB
PUNE
07.2019 - Current
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Managed budgeting and invoicing for both large and small-scale events.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Liaised with catering department about event changes and implemented requested adjustments.
- Interpreted instructions to schedule and set up events to client specifications.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Supervised and mentored kitchen and serving staff.
- Performed cost-benefit analysis for corporate and social events.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Liaised with venue management to monitor logistics and timelines.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Restaurant Manager
AMANORA THE FERN HOTELS AND CLUB
PUNE
07.2019 - Current
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Assistant Restaurant Manager
GINGER HOTELS
INDORE
02.2019 - 06.2023
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Managed team of up to 13 FNB staff, maintaining exceptional customer service and quality standards.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
FNB EXECUTIVE
AVADH UTOPIA
VAPI, GUJARAT
11.2016 - 01.2019
- Organized due diligence in preparation for sale of business unit.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Collaborated with back-office team members to facilitate seamless business execution.
- Established and implemented departmental policies, goals and objectives.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Launched new rewards program to identify and celebrate staff performance.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted business forecasts to identify recent developments.
FNB CAPTAIN
AMER GREENS
BHOPAL
03.2013 - 10.2016
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
BACHELORS OF COMMERCE - Accounting
AISECT UNIVERSITY
BHOPAL 04.2013 - 06.2016
Skills
Fast learner", "Highly dependable" or "Excellent attention to detail"
Software
Timeline
Banquet Manager
AMANORA THE FERN HOTELS AND CLUB
07.2019 - Current
Restaurant Manager
AMANORA THE FERN HOTELS AND CLUB
07.2019 - Current
Assistant Restaurant Manager
GINGER HOTELS
02.2019 - 06.2023
FNB EXECUTIVE
AVADH UTOPIA
11.2016 - 01.2019
BACHELORS OF COMMERCE - Accounting
AISECT UNIVERSITY
04.2013 - 06.2016
FNB CAPTAIN
AMER GREENS
03.2013 - 10.2016