Abhishek Mishra

• Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
• Researched and resolved customer claims related to shortages, discount violations and returns.
• Performed targeted collections on past due accounts aged over (1,7,14,21) days.
• Prepared and mailed invoices to customers, processed payments and documented account updates.
• Developed and maintained strong relationships to deliver exceptional customer service support.
• Monitored customer account details for non-payments, delayed payments and customer disputes.
• Facilitated past due invoice payments by sending bill reminders and contacting clients.
• Advised customers of alternative actions and strategies for debt repayment.
• Processed debtor payments and updated accounts to reflect new balance.

• Processing the P.O Invoice (Miro) and Non- Invoice in SAP
• Working on different vendors ledgers
• Working on different Statement of Accounts and making Reconciliation Statements
• Creation, termination and extensions of contracts in SAP
• Facilitating help desk management for vendor’s query
• Preparation of SOP for different work types assigned

Provide knowledge transfer for New Updates / Newly Recruited

• Invoice, Provided the proper support to clients queries on emails, and calls with maintaining the daily production task simultaneously
• Consolidation of all the information from a documented invoice and upload the same on SharePoint after validating and verifying them with the invoice copies
• Invoice rejection when found the improper information
• Preparation of the various work reports on different business day activities
• Providing the data to keeping the records to the other team on regular basis and approve the same and confirmation of accruals
• Reconciliation of booked invoices done based on available accruals like matching the actuals with the available accruals by considering the project code to get the charges hit on Clarity (Financial Tool for General Ledger)
• Providing the final approval to align the invoices into other AP Team’s queue for the final payment process
• Proper Management of work and time proportionately on daily basis
• Worked on tools like SharePoint, Clarity and ARIBA.
• Analyzed previous business processes for inherent flaws, avoiding similar pitfalls in subsequent process development lifecycles.

• To co-ordinate with state teams on different Procurements and look upon the required Assessments
• Done all the task to make sure that all the assessment files are attached with procurement team and on the SharePoint Site
• Schedule meetings and prepare agenda and minutes of meetings in order to share with state teams and internal team members and uploading a consolidated MOM at the month end on SharePoint for further references.
• Defined work plans in alignment with stakeholder requirements.
• Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
• Developed training program to educate new hires on company policies and procedures.
• Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.