Abhishek Mishra
Instrumentation Engineer
Chennai
Summary
Results-oriented Instrumentation Engineer with 9+ years of experience in designing, installing, calibrating, and maintaining control systems, instrumentation, and automation across diverse industries. Demonstrated ability to enhance operational efficiency, minimize downtime, and ensure adherence to industry standards. Skilled in troubleshooting complex issues, managing projects, and leading cross-functional teams.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Technical Services Coordinator
Labcon Scientific Instruments Pvt Ltd
01.2023 - Current
- Developed comprehensive training programs for new hires to ensure a thorough understanding of company policies and procedures.
- Staying abreast of industry advancements in equipment, software, and tools to ensure the
team remains competitive and efficient. - Reduced downtime during critical system updates by developing a robust maintenance plan.
- Coordinated with cross-functional teams for seamless execution of projects, resulting in timely delivery and increased customer satisfaction.
- Streamlined communication between departments by implementing an efficient ticketing system to manage requests more effectively.
- Oversight of installations and service calls for equipment, ensuring timely and effective
resolution while upholding quality standards and safety protocols. - Fostered a culture of innovation and continuous improvement by encouraging team members to stay current with industry advancements.
Senior Technical Support Specialist
Labcon Scientific Instruments Pvt. Ltd
04.2019 - 01.2023
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Hired, trained and supervised team of service staff members to meet business goals.
- Negotiated with vendors to secure best prices for parts and supplies.
- Partnered with marketing team to contribute towards marketing strategy by monitoring competitive products and industry reactions.
- Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
- Promoted company products and services by attending trade shows and industry conferences.
- Prospected new customers to generate sales leads and increased revenue from existing clients.
Senior Service Specialist
Labcon Scientific Instruments Pvt Ltd
11.2017 - 04.2019
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Scheduled and implemented maintenance activities for equipment.
- Provided team members and leadership with documentation such as test results, system design specifications and status reports.
- Performed preventive maintenance and calibration of equipment and systems.
- Met with customers to discuss service needs and offer available solutions.
Technical Field Engineer
Labcon Scientific Instruments Pvt. Ltd
11.2016 - 11.2017
- Maintained tools and equipment, parts inventory and library of machine manuals.
- Installed and repaired Fuel, Lubricants,and Tribology equipment on clients' premises.
- Repaired and calibrated systems and equipment post-installation.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
Graduate Engineer Trainee
Zebronics India Ltd
05.2016 - 11.2016
- Studied manufacturing processes to improve overall knowledge.
- Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
- Assisted with coordination of new equipment installation and implementation.
- Participated in failure analysis and debugging report activities.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Updated quality control records and reports.
- Weighed products prior to shipment to confirm accuracy.
- Examined products for imperfections and defects.
- Recommended architectural improvements, design solutions, and integration solutions.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Rajiv Gandhi College of Engineering
08.2012 - 05.2016
Skills
Cross-functional coordination
Core Competencies
- Instrumentation Design & Engineering
- Process Control Systems
- PLC & SCADA Systems
- Team Management
- Data Acquisition & Analysis
- Troubleshooting & Maintenance
- Automation & Process Optimization
- Project Management
- Technical Documentation & Reporting
- Vendor & Client Relations
Certification
Tannas technical training
Timeline
Technical Services Coordinator
Labcon Scientific Instruments Pvt Ltd
01.2023 - Current
Tannas technical training
10-2019
Senior Technical Support Specialist
Labcon Scientific Instruments Pvt. Ltd
04.2019 - 01.2023
Senior Service Specialist
Labcon Scientific Instruments Pvt Ltd
11.2017 - 04.2019
Technical Field Engineer
Labcon Scientific Instruments Pvt. Ltd
11.2016 - 11.2017
Graduate Engineer Trainee
Zebronics India Ltd
05.2016 - 11.2016
Diploma is Computer Application
11-2012
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Rajiv Gandhi College of Engineering
08.2012 - 05.2016
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