Abhishek Mishra
Manager Data Analytics | Program Management & Solutioning | Product Strategy
Noida
Summary
Result Oriented Manager Data Analytics & Reporting with 4+ years of experience in overseeing end-to-end data analytics processes , leading data-driven initiatives, managing teams, and driving business growth through actionable insights. Proven expertise in data analysis, strategy development, and team leadership. Proficient in tools like - SQL, Power-BI ,Tableau, Advanced Excel, Python (NumPY, Pandas, Matplotlib), Jira, Salesforce , Adobe Analytics . Seeking to leverage expertise in data analytics , reporting , team leadership and product strategy to contribute to an organization's success. Certified in Business Analytics & Optimization from IIT Delhi
Overview
4
4
years of professional experience
8
8
Certifications
2
2
Languages
Work History
Manager Data Analytics (Jan 2022 - Present)
Optum Global Solutions
Noida
09.2020 - Current
- Lead team of data analytics taskforce in developing and implementing data-driven strategies to optimize healthcare operations that resulted in 30% improvement in data reporting and KPI within 1 month.
- Conducted data analysis and provided insights on patient access and engagement initiatives, utilized SQL, and Tableau to extract and transform data from multiple sources.
- Developed direct relationships with execs and key leaders, implemented , updated analytics team operating model and set strategy for next 6-12 months, resulting in 20% increase in growth within three months.
- Created and maintained robust reporting frameworks and dashboards using business intelligence tools, enabling real-time tracking of key performance indicators (KPIs) results in increase operational efficiency and customer satisfaction by 60%
- Oversaw data cleansing and normalization processes to improve data quality and integrity, reducing errors by 20%.
- Utilized SQL and database management skills to extract, transform, and analyze large datasets to ensure data accuracy and integrity.
- Developed and maintained automated reporting processes, reducing manual effort by 40% and increasing data accuracy.
- Utilized data visualization techniques and reporting tools -Tableau and Power-BI to create dashboards and reports.
- Utilized web analytics tool - Adobe Analytics to identify user experience in journey of bookings/appointments process, Identified bottlenecks and process improvements that resulted in 40 % increase in NPS
- Collaborated with cross-functional teams, including clients, IT professionals, and business stakeholders, to define data requirements and ensure data-driven decision-making.
Senior Data Analyst (Sep 2020 - Dec 2021)
Optum Global Solutions
Noida
- Develop and implement patient access analytics strategies to optimize appointment scheduling, reduce no-show, and improve provider availability
- Utilized data visualization tools Tableau and Power BI to present dashboard and explain complex data sets
- Collaborated with cross-functional teams to identify areas for improvement and implemented data-driven strategies to enhance patient access and reduce wait times.
- Generated standard and custom reports to provide insights into business performance
- Updated and developed SQL queries to extract and analyze data from multiple sources.
- Prepared weekly, monthly, quarterly, yearly business reviews and communicate executive level insight and recommendations based on analysis
Business Analyst | Sales Operations
Tech Mahindra L.t.d
Noida
05.2019 - 09.2020
- Analyzed and monitored sales pipeline, identifying bottlenecks, trends, and opportunities for improvement.
- Collaborated with sales teams to track and measure key pipeline metrics, such as conversion rates, win rates, and average deal size.
- Developed and delivered regular sales pipeline reports and dashboards using Tableau and Power-BI to provide insights and actionable recommendations to sales leadership
- Conducted in-depth data analysis to identify factors influencing pipeline performance and propose strategies for improvement.
- Utilized CRM systems, such as Salesforce, to extract and analyze pipeline data, ensuring data accuracy and integrity.
- Collaborated with cross-functional teams, including marketing and operations, to align pipeline management strategies with overall business objectives.
- Assisted in development and implementation of sales process enhancements to improve pipeline efficiency and sales effectiveness and increase in client satisfaction by 40 % within 1 month
- Presented findings and recommendations to stakeholders, effectively communicating complex data insights to drive informed decision-making.
Education
MBA - Power Management
University of Petroleum & Energy Studies
Dehradun 06.2017 - 2019.05
B.Tech - Mechanical Engineering
Dr. APJ Abdul Kalam Technical University
Lucknow 06.2011 - 2015.05
Accomplishments
- Improved Data Analytics & reporting optimization ,introduced new analytics and reporting capabilities with client that led to reduction churn rate and increased in ROI within 2 months.
- Automated reporting capabilities for OptumBH and UHC.
Timeline
Python - GUVI, IIT Madras
08-2023
Microsoft PowerBI - GUVI, IIT Madras
07-2023
MySQL- GUVI, IIT Madras
07-2023
Tableau - GUVI, IIT Madras
07-2023
Business Analytics & Optimization , IIT Delhi - 7 months
04-2022
Account Management - Udemy
12-2020
Excel skills for Business - Coursera
09-2020
Manager Data Analytics (Jan 2022 - Present)
Optum Global Solutions
09.2020 - Current
Data Visualization using Tableau -GreatLearning
06-2020
Business Analyst | Sales Operations
Tech Mahindra L.t.d
05.2019 - 09.2020
MBA - Power Management
University of Petroleum & Energy Studies
06.2017 - 2019.05
B.Tech - Mechanical Engineering
Dr. APJ Abdul Kalam Technical University
06.2011 - 2015.05
Senior Data Analyst (Sep 2020 - Dec 2021)
Optum Global Solutions
Awards
- Got Promoted with 250% performance bonus. -2021
- Outstanding Performance and Amazing Team Player Award - 2021
- Outstanding Performer Award -2021
- Improvement to strategic reporting Award - 2021
- Culture Champion Award - 2021
- Great Client Management Award -2022
- Data Quality Award -2022
Skills
- Tableau
- Power BI
- SQL (MySQL)
- Python (NumPY, Pandas,Matplotlib)
- MS- Excel
- MS- Powerpoint
- JIRA
- Adobe Analytics
- Salesforce
- Google Sheets
- Data Analysis
- Team Leadership
- Customer segmentation
- Critical Thinking
Certifications
- Business Analytics & Optimization , IIT Delhi
- Power BI - GUVI, IIT Madras
- Tableau - GUVI, IIT Madras
- MySQL- GUVI, IIT Madras
- Advanced Excel - Coursera
- Python Programming - WS Cubetech
- MS Powerpoint - Udemy
- Data Visualization using Tableau -Great Learning
- Data Visualization in Python -GUVI,IIT Madras
- Key Account Mgmt- Udemy
Awards
- Promoted with 250% performance bonus. -2021
- Outstanding Performance Award - 2021
- Amazing Team Player Award - 2021
- Outstanding Performer Award -2021
- Improvement to strategic reporting Award - 2021
- Culture Champion Award - 2021
- Client Management Award -2022
- Data Quality Award -2022
- Employee of the Month Award - 2023
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