ABHISHEK MISHRA
Retail Operations Specialist
New Delhi
Summary
Early age "I" started my Fashion retail journey with every day of goal determination and plan oriented with 8+ years' experience in retail (Luxury&Fashion) across Indian regions. 7+ years leading business strategy, Retail stores operations,Luxury Managements, Franchise stores operations, P&L management and OMNI Channels with the drive to achieve business targets and creating high performance teams. Expanding network and Passion for high performance teams.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Bata Group
Area Manger- Operations
04.2022 - Current
- Managing and coordinating the operations of Retail Stores of Bata and Luxury portfolio of Bata Famous Brands - Hush Puppies,Ninewest within a designated region.
- This involves ensuring consistency in service standards, Profitability, EBITDA,Growth and operational efficiency across all assigned region.
- Setting performance targets and goals for each location also, monitoring and evaluating the performance of individual locations and implementing strategies to improve productivity, customer satisfaction, and profitability
- New Store Openings& Franchise development: Evaluating potential new locations, conducting market research and franchise development
- Staff Management: Overseeing the hiring, training, and development of staff members at each location
- Ensuring that each store is appropriately staffed with competent and motivated employee
- Ensuring with each franchise partner to complies with company policies, industry regulations, and legal requirements
- This includes adherence to safety standards and ethical business practices
- Acting as a liaison between upper management and individual locations
- Providing regular reports on the performance, challenges, and opportunities within the area of responsibility
- Addressing operational issues and challenges that arise in different locations
- Developing solutions and implementing best practices to overcome obstacles and improve operational efficiency
- Customer Relations: Monitoring customer feedback and addressing customer concerns to ensure a positive customer experience at all locations through NPS tools with Store manager aligned .
- OMNI Operations
- Regular Champs Checklist as per company norms this includes Visual merchandising, Stock Ageing evaluation, Merchandise /Replenishment planning, Stock norms maintains and Shrinkage controls.
NIKE - SSIPL Lifestyle Ltd
Store Manager|Operation Executive|Cluster Manager
04.2016 - 03.2022
- Collaborating with Store management's to establish sales goals and targets for the sales team in defined territory.
- These targets are typically aligned with the company's overall Stores business objectives.
- Handling the Premium portfolio of Sneakers JORDAN,KYLE KD and Sponsorship management of BCCI.
- Developing comprehensive sales plans and strategies to achieve the set targets with nattering skills of each team member by right approach of training and staff retention strategy.
- This includes ownership of teams and accountability of performance with right approach of training of every member.
- Product knowledge, sales techniques, customer relationship management, and objection handling
- Analyzing sales data and market trends to forecast future sales and track progress towards sales goals
- Preparing sales reports for senior management to review performance and make informed decisions
- Customer Relationship Management: Nurturing and maintaining relationships customers via regular meetings with store teams and through NPS tools to drive .
- Ensuring excellent customer service and addressing any issues or concerns to maintain customer satisfaction
- Collaboration with Other Departments: Collaborating with other departments such as marketing, product development, and VM team to ensure alignment and synergy in achieving overall business objectives
- Key Responsibilities: Set of stores P&L, Growth L2L,Visual Merchandising, Inventory Management, Loss prevention,Customer Service Management, KPI-Performance Accountability.
GANT
Retail Executive
02.2016 - 03.2016
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained extensive knowledge in luxury managements,analysis and reporting.
- Customer Service, VM and Sales operation.
- Paid attention to detail while completing assignments.
Education
BBA - Business Administration And Management
Sikkim University
Gangtok, India 04.2001 -
Skills
Luxury Market expertise
Certification
LEVEL 1 SPORTS MANAGEMENT RETAIL TRAINING (CERTIFICATION PROGRAM) IN XIAMEN, Hong Kong province (2018)
Guardian Name
SANJAY MISHRA (INDIAN ARMY)
Personal Information
- Date of Birth: 02/02/95
- Nationality: INDIAN
- Marital Status: Unmarried
Timeline
Star of Retail Awards- Highest Growth of assigned territory at PAN India.
12-2023
Bata Group
Area Manger- Operations
04.2022 - Current
Participation- House of Holland - Global Fashion Exhibition
06-2018
NIKE - SSIPL Lifestyle Ltd
Store Manager|Operation Executive|Cluster Manager
04.2016 - 03.2022
GANT
Retail Executive
02.2016 - 03.2016
BBA - Business Administration And Management
Sikkim University
04.2001 -
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