Summary
Overview
Work History
Education
Skills
Certification
Guardian Name
Personal Information
Timeline
Generic
ABHISHEK MISHRA

ABHISHEK MISHRA

Retail Operations Specialist
New Delhi

Summary

Early age "I" started my Fashion retail journey with every day of goal determination and plan oriented with 8+ years' experience in retail (Luxury&Fashion) across Indian regions. 7+ years leading business strategy, Retail stores operations,Luxury Managements, Franchise stores operations, P&L management and OMNI Channels with the drive to achieve business targets and creating high performance teams. Expanding network and Passion for high performance teams.

Overview

8
8
years of professional experience
3
3
Certifications

Work History

Bata Group

Area Manger- Operations
04.2022 - Current
  • Managing and coordinating the operations of Retail Stores of Bata and Luxury portfolio of Bata Famous Brands - Hush Puppies,Ninewest within a designated region.
  • This involves ensuring consistency in service standards, Profitability, EBITDA,Growth and operational efficiency across all assigned region.
  • Setting performance targets and goals for each location also, monitoring and evaluating the performance of individual locations and implementing strategies to improve productivity, customer satisfaction, and profitability
  • New Store Openings& Franchise development: Evaluating potential new locations, conducting market research and franchise development
  • Staff Management: Overseeing the hiring, training, and development of staff members at each location
  • Ensuring that each store is appropriately staffed with competent and motivated employee
  • Ensuring with each franchise partner to complies with company policies, industry regulations, and legal requirements
  • This includes adherence to safety standards and ethical business practices
  • Acting as a liaison between upper management and individual locations
  • Providing regular reports on the performance, challenges, and opportunities within the area of responsibility
  • Addressing operational issues and challenges that arise in different locations
  • Developing solutions and implementing best practices to overcome obstacles and improve operational efficiency
  • Customer Relations: Monitoring customer feedback and addressing customer concerns to ensure a positive customer experience at all locations through NPS tools with Store manager aligned .
  • OMNI Operations
  • Regular Champs Checklist as per company norms this includes Visual merchandising, Stock Ageing evaluation, Merchandise /Replenishment planning, Stock norms maintains and Shrinkage controls.

NIKE - SSIPL Lifestyle Ltd

Store Manager|Operation Executive|Cluster Manager
04.2016 - 03.2022
  • Collaborating with Store management's to establish sales goals and targets for the sales team in defined territory.
  • These targets are typically aligned with the company's overall Stores business objectives.
  • Handling the Premium portfolio of Sneakers JORDAN,KYLE KD and Sponsorship management of BCCI.
  • Developing comprehensive sales plans and strategies to achieve the set targets with nattering skills of each team member by right approach of training and staff retention strategy.
  • This includes ownership of teams and accountability of performance with right approach of training of every member.
  • Product knowledge, sales techniques, customer relationship management, and objection handling
  • Analyzing sales data and market trends to forecast future sales and track progress towards sales goals
  • Preparing sales reports for senior management to review performance and make informed decisions
  • Customer Relationship Management: Nurturing and maintaining relationships customers via regular meetings with store teams and through NPS tools to drive .
  • Ensuring excellent customer service and addressing any issues or concerns to maintain customer satisfaction
  • Collaboration with Other Departments: Collaborating with other departments such as marketing, product development, and VM team to ensure alignment and synergy in achieving overall business objectives
  • Key Responsibilities: Set of stores P&L, Growth L2L,Visual Merchandising, Inventory Management, Loss prevention,Customer Service Management, KPI-Performance Accountability.

GANT

Retail Executive
02.2016 - 03.2016
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Gained extensive knowledge in luxury managements,analysis and reporting.
  • Customer Service, VM and Sales operation.
  • Paid attention to detail while completing assignments.

Education

BBA - Business Administration And Management

Sikkim University
Gangtok, India
04.2001 -

Skills

    Luxury Market expertise

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Certification

LEVEL 1 SPORTS MANAGEMENT RETAIL TRAINING (CERTIFICATION PROGRAM) IN XIAMEN, Hong Kong province (2018)

Guardian Name

SANJAY MISHRA (INDIAN ARMY)

Personal Information

  • Date of Birth: 02/02/95
  • Nationality: INDIAN
  • Marital Status: Unmarried

Timeline

Star of Retail Awards- Highest Growth of assigned territory at PAN India.

12-2023

Bata Group

Area Manger- Operations
04.2022 - Current

Participation- House of Holland - Global Fashion Exhibition

06-2018

NIKE - SSIPL Lifestyle Ltd

Store Manager|Operation Executive|Cluster Manager
04.2016 - 03.2022

GANT

Retail Executive
02.2016 - 03.2016

BBA - Business Administration And Management

Sikkim University
04.2001 -

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ABHISHEK MISHRARetail Operations Specialist