Abhishek Mishra
Bhopal
Summary
To secure a challenging role in a growth-oriented organization that leverages my analytical, technical, and communication skills, offering opportunities for professional development and mutual growth.
Highly motivated and results-oriented professional with a strong foundation in economics, statistics, and data analysis. Currently serving as a Support Specialist at Revolut, with prior experience as a Chat Sales Associate at TTEC India. Skilled in digital marketing strategies including social media and email marketing. Known for excellent communication and convincing skills, with a proven track record of achievements in competitive events and a passion for continuous growth and learning. Resourceful Support Specialist known for high productivity and efficient task completion. Skilled in troubleshooting, technical support, and customer service management. Excel in problem-solving, communication, and adaptability, ensuring seamless operations and superior user satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Support Specialist (Business)
Revolut
Bhopal
04.2023 - Current
- Evaluated existing processes and procedures for potential areas of improvement.
- Ensured compliance with company policies regarding security protocols.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Researched and reviewed all aspects of the dispute process in order to determine root cause of the problem.
- Gathered evidence for dispute resolution, including transaction records, customer correspondence, and other relevant documents.
Chat Sales Associate
TTEC India Customer Solutions
01.2022 - 03.2023
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
Education
B.Com - Financial Accounting
Gandhi PR College
04-2021
High School Diploma -
Shubham Sagar Higher Secondary School
03-2016
Skills
- Communication Skills
- Convincing Skills
- Digital Marketing: Social Media Marketing, E-mail Marketing
- Customer Relationship Management
- Failure resolution
- Dispute Resolution
- Banking operations
- Payment Processing
- Credit card processing
- Financial understanding
- Document coordination
- Deadline Management
- Problem-solving aptitude
Certification
NCC "B" Certificate
Email Marketing Certification (HubSpot Academy)
Accomplishments
- Awarded 1st prize in Inter-School Singing Competition
- Awarded 1st and 2nd position in Inter-House Patriotic Singing Competition
- Awarded 3rd position in Inter-House Sprint Race
- Participated in Combined Annual Training Camp of NCC
- Participated in Chess competition at inter-university level
- Presented a seminar on "Open Source Software System and Traditional Software Systems"
- Participated in quiz competition at inter-class level
Timeline
Support Specialist (Business)
Revolut
04.2023 - Current
Chat Sales Associate
TTEC India Customer Solutions
01.2022 - 03.2023
B.Com - Financial Accounting
Gandhi PR College
High School Diploma -
Shubham Sagar Higher Secondary School
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