Abhishek Mishra
New Delhi
Summary
Dynamic IT professional with a proven track record at Accenture Technologies, specializing in Active Directory and cybersecurity solutions. Expert in IT Infrastructure Management and adept at leading teams to deliver innovative projects. Demonstrates exceptional problem-solving skills and a commitment to enhancing system security and performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Software Engineering Associate Manager
Accenture Technologies
New Delhi
02.2022 - Current
- Delivered successful projects on Active Directory Green field deployment, migration, and upgrade.
- Managed Active Directory domain controller OS upgrades and migrations effectively.
- Architected, designed, and delivered encryption, key management, and PKI solutions.
- Developed and implemented encryption, key management, and PKI solutions.
- Engineered and deployed encryption, key management, and PKI solutions.
- Executed tenant-to-tenant migrations to transfer users and computer objects using Quest On Demand.
- Facilitated team training on PKI architecture and introduced new cryptographic technologies.
- Expertly handled Active Directory troubleshooting, addressing Kerberos authentication, LDAP, and GPOs.
- Developed procedures for periodic health check-ups of Active Directory and PKI infrastructure.
- Ensured compliance with regulatory requirements while configuring Active Directory settings.
Senior Engineer- Microsoft Enterprise
Concentrix
11.2019 - 02.2022
- Conducted comprehensive risk assessments to proactively address potential issues in project development phases.
- Performed advanced troubleshooting on Windows Operating Systems 2008, 2008 R2, 2012, 2012 R2, 2016, 2019, and 2022.
- Diagnosed and resolved account lockout issues to enhance security against brute force attempts.
- Resolved authentication issues by analyzing network captures, including Kerberos and NTLM protocols.
- Conducted real-time troubleshooting on production systems.
- Administered Active Directory, Azure AD, and hybrid environments, optimizing system performance and security.
Major Incident Manager
Intelenet Global Pvt Ltd
04.2015 - 10.2019
- Logged incident tickets and assigned them to appropriate support teams to ensure timely resolution.
- Determined business and revenue impact to prioritize incidents and minimize impact duration.
- Initiated bridge calls and paged necessary teams to troubleshoot and resolve incidents.
- Ensured accurate documentation of incident logs and timelines by updating them with all steps taken post-resolution.
- Informed clients and teams of issue resolution, facilitating transparency and understanding.
- Monitored and managed the queue of tickets, ensuring timely follow-up with clients and internal support teams.
- Compiled and sent daily reports to higher management, summarizing and counting incidents reported the previous working day.
Senior Technical Support Advisor
Teleperformance
10.2012 - 05.2013
- Addressed Adobe software concerns using telephonic and chat support services.
- Conducted log analysis over a remote desktop connection for successful issue resolution.
- Conducts software upgrades and installations based on client eligibility.
- Elevated problem to developers upon identifying a code bug in software.
- Provided guidance on using internal tools such as layers and mask creation alongside troubleshooting application issues.
Technical Support Associate
Wipro
New Delhi
05.2011 - 09.2012
- Handled Verizon DSL internet project at Wipro BPO.
- Supervised internet connectivity to ensure optimal customer service.
- Delivered phone assistance to customers for new internet connection installations.
- Installed wireless connections to various devices such as laptops and smartphones.
- Investigated and replaced defective devices.
- Communicated network outages to customers, highlighting impacts from weather and operational conditions.
- Maintained prompt closure of client issues as per deadlines.
Education
Bachelor of Computer Applications - Computer Science And Engineering
IEC University
Himachal Pradesh08-2018
High School -
CBSE
New Delhi, Delhi05-2007
Skills
- IT Infrastructure Management
- AD Security
- Cloud Computing
- Data Management
- Cybersecurity
- IT Governance
- AD Topology Design
- AD Disaster Recovery
- On Demand Assessments
- DNS/DHCP Management
- Public Key Infrastructure (PKI)
- AD Replication
- AD Domains and Trusts
- AD Schemas and AD metadata
- AD/NTFS Permissions
- Active Directory Sites and Services
- Administration of GPOs, OUs, resources
- AD Backup and Forest Recovery
- Account Lockout Troubleshooting
- Active Directory Troubleshooting
- Group Policy Management
- Kerberos & NTLM Authentication Troubleshooting
- System Performance Analysis
- Network Monitoring
- DFS Namespace and Replication
- ADFS/AD LDS configuration
- Azure AD synchronization and management
- Windows Time and User Profile
- MFA/SSO Implementation
- OAuth
- OpenID
- SAML
- Root Cause Analysis
Accomplishments
- Good Contributer- Accenture
- Career Milestone- Accenture
- Best People- Accenture
- Global Recognition- Accenture
- Stewardship- Accenture
- Enabling security- Accenture
Trainings
- Microsoft official curriculum (MOC)
- Microsoft official training on Active Directory (Windows 2008/R2, 2012/2012R2, 2016, 2019,2022)
Personal Information
Date of Birth: 12/01/1990
Certification
- Generative AI APIs Practical applications: Introduction- SkillSoft
- Artificial Intelligence and Machine learning- SkillSoft
Timeline
Software Engineering Associate Manager
Accenture Technologies
02.2022 - Current
Senior Engineer- Microsoft Enterprise
Concentrix
11.2019 - 02.2022
Major Incident Manager
Intelenet Global Pvt Ltd
04.2015 - 10.2019
Senior Technical Support Advisor
Teleperformance
10.2012 - 05.2013
Technical Support Associate
Wipro
05.2011 - 09.2012
Bachelor of Computer Applications - Computer Science And Engineering
IEC University
High School -
CBSE
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