Tinisha Dutta
Howrah
Summary
Aspire to be associated with Front Office Department and apply my theoretical knowledge in practical field and gain a 360 exposure, which will enable me to establish a professional career.
Overview
4
4
years of professional experience
Work History
Assistant Front Desk Manager
IHCL
08.2024 - 03.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated scheduling for staff shifts, optimizing coverage during peak hours.
- Handled customer inquiries and resolved issues, enhancing overall guest satisfaction.
Hotel Operational Management Trainee Taj Bengal
IHCL
06.2023 - 07.2024
- Assisted with daily operations, ensuring adherence to company policies and procedures.
- Collaborated with team members to streamline workflows and enhance efficiency in project execution.
- Developed understanding of key performance metrics to support departmental goals and objectives.
- Conducted research on industry trends, contributing insights for strategic planning discussions.
Intern - Industrial Exposure Training
The Lalit Great Eastern Kolkata
07.2021 - 12.2021
- Front Office
- Attended guest calls & solved their queries over phone
- Updated Guest Profile
- Housekeeping
- Did bed making
- Vacuum cleaned the room
- Food & Beverage
- Did Buffet setup
- Served Tea & Coffee to the guest in the restaurant
- Sales
- Made guest calls for promotion of rooms, banquets & food and beverage
- Took guests for showing around the Hotel Banquets, conference rooms
- Reservations
- Made guest calls for promotion of rooms, spa, food & beverage
- Checked the rack rates for other Competition Hotels
Intern – On Job Training
The Indismart Group of Hotels
02.2021 - 06.2021
- Front Office
- Escorted guest to their room after check-in
- Housekeeping
- Did bed making
Education
BSc - International Hotel & Tourism Administration
International Institute of Hotel Management, Kolkata
07.2025
Class XII - Science
Shri Shikshayatan School
03.2020
Class X - undefined
Shri Shikshayatan School
03.2018
Skills
- Strong commitment to professional development
- Complaint handling
- Shift scheduling
- Decision making aptitude
- Property management software
- Error resolution
- Cash handling experience
- Check-in management
- Verbal and written communication
- Check-in and Check-out procedures
Leadership & Campus Involvement
Bengal Global Business Summit Food Fest: Participated as an active member at F&B Cultural Dance & Singing Competition: Awarded with a Certificate
Languages
Language & Level: English, Bengali, Hindi (all Fluent-R/R/W), Learning French
Hobbies and Interests
Teaching, Modelling, Physical exercising
Timeline
Assistant Front Desk Manager
IHCL
08.2024 - 03.2025
Hotel Operational Management Trainee Taj Bengal
IHCL
06.2023 - 07.2024
Intern - Industrial Exposure Training
The Lalit Great Eastern Kolkata
07.2021 - 12.2021
Intern – On Job Training
The Indismart Group of Hotels
02.2021 - 06.2021
Class XII - Science
Shri Shikshayatan School
Class X - undefined
Shri Shikshayatan School
BSc - International Hotel & Tourism Administration
International Institute of Hotel Management, Kolkata
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