Abhishek Mishra

• Transitioned from OnQ to PeP PMS (cloud-based) with agile practices and Scrum team facilitation.
• Facilitated Sprint Planning, Standups, Reviews, and Retrospectives.
• Enabled successful delivery of tickets and backlog items within deadlines.
• Worked closely with dev, QA, and stakeholder teams to ensure timely updates and refinements.
• Mentored cross-functional team members and promoted a collaborative work culture.
• Migrated legacy OnQ PMS to cloud-native PeP PMS solution.
• Proposed and implemented automation improvements to optimize project workflows.
• Utilized tools such as Jira and ServiceNow for Agile and project tracking.

Led a team of 18 in providing Level 3 technical support and system maintenance for OnQ PMS.

• Brought business from Client end .
• Diagnosed and resolved high-complexity incidents escalated from Level 2 and end users.
• Automated manual tasks to streamline operations and reduce errors.
• Conducted routine health checks, patching, and system optimization.
• Designed and debugged complex T-SQL queries, procedures, and functions for data efficiency.
• Built and delivered business intelligence reports using SSRS and Power BI.
• Managed incident queues, triaged tickets, and ensured SLA compliance.
• Conducted trainings for functional and technical teams, including new joiners.
• Presented major incident RCAs and mitigation plans to stakeholders and vendors.
• Supported application migration by understanding legacy and modern architecture.
• Authored design and troubleshooting documentation, and provided Level 2 team training.