Abhishek Mishra

Technical Launch Manager and Operations Manager.

• Led and executed multiple successful tech product launches, ensuring seamless coordination across tech, product, and operations teams.
• Managed end-to-end launch readiness process, coordinating requirement gathering, implementation, and post-launch evaluations for successful product rollouts.
• Ensured on-time delivery of all launch components, proactively troubleshooting last-minute issues for a smooth go-live experience.
• Spearheaded process improvements, optimising launch workflows for scalability and efficiency.
• Acted as the single point of contact between engineering, product and operations teams to align launch objectives and execution.

Improved food payment processes by integrating PWA scanner technology to streamline operations.

• Integrated Progressive Web App (PWA) scanner technology for food payment solutions, improving transaction efficiency and enhancing overall customer experience.
• Monitored system performance, identifying and resolving technical bottlenecks in real time.
• Collaborated with vendors, payment gateways, and IT teams to streamline food service operations.

Client Management and Solution Delivery.

• Primary point of contact for clients, gathering requirements, providing tailored solutions, and ensuring seamless execution.
• Conducted daily client calls and weekly on-site meetings, managing multiple clients across different locations, requiring extensive travel.
• Worked closely with backend and frontend teams to design solutions, and present demos to clients.
• Successfully managed 10+ clients and 10+ food courts simultaneously, ensuring smooth technical and operational execution.
• Ensured site stabilisation and operational efficiency, resolving real-time issues, and optimising workflows.

Facilitated integration of payment systems, enabling smooth transaction processing.

• Managed integration of login systems, including Phone No, Email, SSO, SFTP, and third-party links.
• Provided technical solutions for payment gateway integrations, ensuring smooth transaction processing.
• Designed and implemented webhooks and Web URLs for payment and reconciliation.
• Led multi-phase testing for demo, pre-production, and production environments, facilitating seamless transition to live deployment and minimising operational disruptions.
• Worked with stakeholders across tech, operations, and business teams to ensure product and operational alignment.
• Supervised the deployment of new systems, minimising disruption to business operations and facilitating smooth transitions.
• Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
• Regularly interfaced with senior management, presenting launch performance insights, and strategic recommendations.

Ensured timely food placement and delivery at food courts before service periods.

• Conducted food quality checks, maintaining strict hygiene standards.
• Led operations training sessions, equipping teams with the necessary skills for efficient food service management.
• Managed peak-hour operations across multiple sites, ensuring smooth workflows without disruptions.
• Delivered updates to appropriate stakeholders on project status and feedback from clients.
• Managed IT infrastructure upgrades, optimising system performance and ensuring high availability of services.
• Consulted with clients to ascertain project requirements and communicated with internal staff to handle project planning and scheduling.
• Directed the resolution of critical system outages, coordinating teams to restore services and minimise impact on business operations.
• Provided technical support and guidance, resolving complex issues and improving user satisfaction.
• Facilitated training sessions for staff on new technologies and software applications, boosting team competencies.
• Coordinated with external IT service providers, ensuring seamless integration of services and support.
• Managed IT staff recruitment, training, and development, building a highly skilled and motivated team.
• Led IT department, overseeing daily operations and aligning technology strategies with business objectives.
• Procured software, hardware and infrastructure required to meet programme demands.

• Develops and implements project plans, which include timelines, scheduling project meetings, setting agendas, and preparing and presenting project progress.
• Analysing the issue and resolving the same, proposing a workaround to maintain business continuity, and ensuring minimum business downtime.
• Identified critical issues and took prompt, effective actions to resolve them.
• Monitored server performance metrics, identifying and resolving issues promptly to maintain optimal service levels.
• Installed and configured various software and hardware for smooth-running systems operation.
• Improved and maintained existing IT processes and system documentation to create easy to use reference guides.
• Communicated with end users regarding critical issues, such as service delays and disruptions, providing clear ETAs.
• Handling user queries related to reports, daily job schedules, database management, and providing solutions within the specified SLAs.
• Communicate workarounds to be followed to L1 and L2 until the issue or work order is completed or resolved.
• Working with the development team for testing enhancements, fixes in the test environment, and releasing them in the production environment after satisfying the results and sign-off from the business and all relevant support teams.
• Provide daily operational support to end users for administration access, profiles, and passwords, resulting in a satisfied internal customer base.
• Conducted technical training for Service Desk, enhancing efficiency in triage and support of issues.
• Identified issues, analysed information and provided solutions to problems.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Trained and mentored employees to maximise team performance.
• Managed complaints with calm, clear communication and problem-solving.
• Installed, updated, and supported software applications, providing technical assistance to end-users as required.
• Administered and maintained Linux servers, optimising system performance for enhanced operational efficiency.
• Managed user accounts and permissions, ensuring compliance with company policies and security standards.
• Managed server infrastructure across multiple sites, optimising system performance and reliability.
• Documented system configurations and changes meticulously, maintaining a reliable reference for troubleshooting.
• Operated server management tools for patching, monitoring and backup activity.
• Installed hardware and software components for reliable network system.
• Analysed system logs and user reports to diagnose and swiftly resolve complex technical problems.

• Managed two clients simultaneously, ensuring their needs were met promptly and effectively.
• Oversaw operations at Money Flow location, ensuring smooth functioning and compliance with protocols.
• Risk management compliance for vendor payment
• Recon work at 5 Major banks at 3 Different location up-to the limit of 120 Cr on monthly basis
• Prepared bank reconciliation statements for vendor payments, ensuring accuracy in accounts receivable and payable.
• Calculation and filling of TDS Submission to Auditor
• Calculated GST and coordinated with vendors to ensure timely filing of GST returns.
• Prepared MIS reports to support regional operations.
• Oversaw budget preparation for clients, managing full expense tracking and reporting.

• Led a team of 9 members to achieve operational goals.
• Oversaw team performance to ensure efficiency and effectiveness.
• Risk management compliance for vendor payment
• Recon work at location taking care of bank reconciliation up-to the limit of 2700 cr on monthly basis
• BRS preparation vendor payment receivable and payable
• Taking care of operation at location for the pickup of client money
• Daily client money pickup and managing vault verification
• Handling customers' bank query for 36 banks
• Generated bills for customers and adjusted final payments accordingly.
• Helped Manager with preparing Bin Reports and Presentations to Client

• Supported accounting team in managing accounts receivable/payable, ensuring timely end-of-month reconciliation
• Processed purchases, prepared invoices, and monitored overdue accounts to maintain cash flow
• Transferred funds to the bank to ensure secure handling
• Secured and organised confidential documents and records to uphold compliance and confidentiality standards
• Reported directly to the chief accountant and owner

• Performed bookkeeping/accounting duties, including accounts payable and receivable, re reconciliations, payroll tax and GST
• Prepared financial reports, including BAS
• Managed internal and external correspondence and emails
• Provided customer service and handled customer queries
• Liaising with management to ensure achievement of daily targets
• Consistently met daily production targets by coordinating tasks effectively
• Managed the database accurately and kept it up-to-date
• Maintained confidential records and files, created documents, Excel spreadsheets and brochures
• Conducted training sessions for new employees to ensure job readiness
• Checking product quality and adhering to design specifications and international quality standards
• Maintaining occupational health and safety standards