ABHISHEK M P
Manager operations
Bangalore
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Manager-Operations
Dmart [Avenue Supermarts Ltd] India Pvt Ltd
BANGALORE
03.2022 - Current
- Responsible for overall store operations for smooth functioning of store
- Design strategy for Pilferage Control
- Analyzing & studying Fast Moving SKU, Slow Moving SKU & Dead Stocks
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets
- Identifying & planning space management for festive season articles to customer visibility
- Conducting property walk to ensure all assets are there in place
- Analyze and study various report, conducting floor walk on daily basis to ensure products availability and visibility to customers
- Peak Hour, Seasonal & Festival Days Management
- Track Efficient cash handling : Prevent shoplifting / Ensure Safety & Security of cash
- Asset Management, Loss Prevention Optimum utilization of shelf space, customer satisfaction & convenience
- Team Handling across departments like cash, sale merchandise, housekeeping, security and general administration
- Co-ordinate with the Category & Vendors to ensure timely delivery of stock
- Ensuring Monthly PI (Physical Inventory) done as per plan and taking necessary action
- Prepare end to end plan with timelines for stock take
- Releasing timely vendor payment
- Providing 100%customer satisfaction by working on customer queries and complaints, On time closure of customer complaints
- Ensure that the Attrition issues (planned & Unplanned) to escalate for solving
- Maintain the store in hygiene condition, avoiding loss of sale& ensuring safety of staff & Customers
- Interact with government official during their visit to store.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
- Maintained professional, organized, and safe environment for employees.
- Onboarded new employees with training and new hire documentation
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Set aggressive targets for employees to drive company success and strengthen motivation
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Leveraged data and analytics to make informed decisions and drive business improvements
- Defined clear targets and objectives and communicated to other team members
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Assistant Manager – MFG
Mitsubishi Electric India pvt ltd
Bangalore
02.2017 - 10.2022
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with cross-functional departments to ensure smooth workflow and timely project completion.
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques
- Optimized workflow by reorganizing the layout of workstations for maximum efficiency and minimal waste generation
- Coordinated preventive maintenance programs for machinery, minimizing costly disruptions in production schedules
- Contributed to cost-saving initiatives by identifying opportunities for material substitution or process improvements without sacrificing product quality or functionality
- Analyzed production data to identify areas for improvement, leading to increased overall efficiency
- Established safety protocols, contributing to a significant reduction in workplace accidents and injuries
- Investigated root causes of manufacturing defects, implementing corrective actions that led to fewer product returns from customers
- Supervised production team, keeping production schedules on track to meet tight deadlines
- Wrote process, employee and production schedules
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Group leader Production
Indo-US MIM Tec Pvt. Ltd
07.2012 - 02.2017
- As Group Leader of production line, responsible for Customer Order Processing
- Preparing Master Schedule Process, Flow Diagram, Work instructions, Quality related formats, check lists etc.
- Monitoring Inventory levels of Raw Material
- Optimizing Process, Cycle Time, and Work Instructions for parts in Development stage.
- Conduct Quality circle meetings to review in house rejections, Customer complaints and finding the root cause and taking necessary CA & PA by using problem solving techniques
- Continuous effort in improving quality, cost, delivery and safety
- Knowledge of Jigs & Fixtures and tool materials
- Knowledge of ISO 9000 / TS 16949
- Learning through participation in New Project Development.
Production Engineer
VERGA Attachments Pvt Ltd
- Knowledge of sheet metal fabrication
- Knowledge of co2 welding and welding drawings
- Exposure in overall activities of Factory Production
- (Manufacturing)
- Knowledge of welding Fixtures
- Monitor progress of work, identify and resolve problems in the area of production
- Provide required feedback to seniors and subordinates
- Able to study work progress of shops to ensure smooth progress as per plan
- Familiarized in Employee Motivation
- Preparing detailed Manufacturing Documents consisting of engineering drawings, Bill of material
- Carrying out the production planning & process control as per priority
- Having thorough knowledge of ISO 9001(QMS)
- Simultaneously working towards productivity and quality improvement through Kaizen activities.
Education
Masters in Production Engineering -
National Institute of Engineering, Mysore
Mysuru 12.2009 - 04.2011
Bachelor of Engineering in Mechanical - Mehanical Engineering
Adichunchanagiri Institute of Technology, Chickmagalur, Affiliated To Vishveshwariah Technological University (VTU)
Chickmagaluru 07.2005 - 04.2009
Skills
Recruiting, training, supervising and appraising staff
Maintaining statistical and financial records
Dealing with customer queries and complaints
Overseeing pricing and stock control
Maximising profitability and setting/meeting sales targets, including motivating staff to do so
Ensuring compliance with health and safety legislation
Team building
Customer Relations
Employee Training
Shift Scheduling
Retail Inventory Management
Cash Management
Team motivation
Team Building and Leadership
Customer Service
Accomplishments
- Involved in preparation of training and improvement
- Cycle Time Reduction in production process by using cell concept
- Implemented cell manufacturing and single piece flow through KAIZEN events
- Involved most of employees in CIP suggestions regarding production, process, reducing the Rejection in the process and implemented the same by employees
Summary Of Skills Experience
Overall 10 years 6 months of experience in Retail, Ecommerce, Manufacturing, of Fire Arms, Aerospace & Automotive Parts, Elevator and Escalators.
Computer Software Skills
MS-Office (Word, Excel & PowerPoint)
Parents
Smt. Kusuma S.R., Sri. M.A Prakash
Identities
- Passport
- Driving License
Permanent Address
Veerabhadreshwara Nilaya, Door no.103 subhashchandra Bose road, saraswathipuram, Hassan-573201
Personal Information
- Date of Birth: 05/15/88
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that all the above information furnished by me is true and correct to the best of my knowledge and belief. I would be glad to provide any other information required by you. Thank you for your kind attention and going through my resume.
Timeline
Manager-Operations
Dmart [Avenue Supermarts Ltd] India Pvt Ltd
03.2022 - Current
Assistant Manager – MFG
Mitsubishi Electric India pvt ltd
02.2017 - 10.2022
Group leader Production
Indo-US MIM Tec Pvt. Ltd
07.2012 - 02.2017
Masters in Production Engineering -
National Institute of Engineering, Mysore
12.2009 - 04.2011
Bachelor of Engineering in Mechanical - Mehanical Engineering
Adichunchanagiri Institute of Technology, Chickmagalur, Affiliated To Vishveshwariah Technological University (VTU)
07.2005 - 04.2009
Production Engineer
VERGA Attachments Pvt Ltd