ABHISHEK M P
Manager operations
Bangalore
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Manager-Operations
Dmart [Avenue Supermarts Ltd] India Pvt Ltd
BANGALORE
03.2022 - Current
- Responsible for overall store operations for smooth functioning of store
- Design strategy for Pilferage Control
- Analyzing & studying Fast Moving SKU, Slow Moving SKU & Dead Stocks
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets
- Identifying & planning space management for festive season articles to customer visibility
- Conducting property walk to ensure all assets are there in place
- Analyze and study various report, conducting floor walk on daily basis to ensure products availability and visibility to customers
- Peak Hour, Seasonal & Festival Days Management
- Track Efficient cash handling : Prevent shoplifting / Ensure Safety & Security of cash
- Asset Management, Loss Prevention Optimum utilization of shelf space, customer satisfaction & convenience
- Team Handling across departments like cash, sale merchandise, housekeeping, security and general administration
- Co-ordinate with the Category & Vendors to ensure timely delivery of stock
- Ensuring Monthly PI (Physical Inventory) done as per plan and taking necessary action
- Prepare end to end plan with timelines for stock take
- Releasing timely vendor payment
- Providing 100%customer satisfaction by working on customer queries and complaints, On time closure of customer complaints
- Ensure that the Attrition issues (planned & Unplanned) to escalate for solving
- Maintain the store in hygiene condition, avoiding loss of sale& ensuring safety of staff & Customers
- Interact with government official during their visit to store.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
- Maintained professional, organized, and safe environment for employees.
- Onboarded new employees with training and new hire documentation
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Set aggressive targets for employees to drive company success and strengthen motivation
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Leveraged data and analytics to make informed decisions and drive business improvements
- Defined clear targets and objectives and communicated to other team members
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Assistant Manager – MFG
Mitsubishi Electric India pvt ltd
Bangalore
02.2017 - 10.2022
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with cross-functional departments to ensure smooth workflow and timely project completion.
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques
- Optimized workflow by reorganizing the layout of workstations for maximum efficiency and minimal waste generation
- Coordinated preventive maintenance programs for machinery, minimizing costly disruptions in production schedules
- Contributed to cost-saving initiatives by identifying opportunities for material substitution or process improvements without sacrificing product quality or functionality
- Analyzed production data to identify areas for improvement, leading to increased overall efficiency
- Established safety protocols, contributing to a significant reduction in workplace accidents and injuries
- Investigated root causes of manufacturing defects, implementing corrective actions that led to fewer product returns from customers
- Supervised production team, keeping production schedules on track to meet tight deadlines
- Wrote process, employee and production schedules
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Group leader Production
Indo-US MIM Tec Pvt. Ltd
07.2012 - 02.2017
- As Group Leader of production line, responsible for Customer Order Processing
- Preparing Master Schedule Process, Flow Diagram, Work instructions, Quality related formats, check lists etc.
- Monitoring Inventory levels of Raw Material
- Optimizing Process, Cycle Time, and Work Instructions for parts in Development stage.
- Conduct Quality circle meetings to review in house rejections, Customer complaints and finding the root cause and taking necessary CA & PA by using problem solving techniques
- Continuous effort in improving quality, cost, delivery and safety
- Knowledge of Jigs & Fixtures and tool materials
- Knowledge of ISO 9000 / TS 16949
- Learning through participation in New Project Development.
Production Engineer
VERGA Attachments Pvt Ltd
- Knowledge of sheet metal fabrication
- Knowledge of co2 welding and welding drawings
- Exposure in overall activities of Factory Production
- (Manufacturing)
- Knowledge of welding Fixtures
- Monitor progress of work, identify and resolve problems in the area of production
- Provide required feedback to seniors and subordinates
- Able to study work progress of shops to ensure smooth progress as per plan
- Familiarized in Employee Motivation
- Preparing detailed Manufacturing Documents consisting of engineering drawings, Bill of material
- Carrying out the production planning & process control as per priority
- Having thorough knowledge of ISO 9001(QMS)
- Simultaneously working towards productivity and quality improvement through Kaizen activities.
Education
Masters in Production Engineering -
National Institute of Engineering, Mysore
Mysuru 12.2009 - 04.2011
Bachelor of Engineering in Mechanical - Mehanical Engineering
Adichunchanagiri Institute of Technology, Chickmagalur, Affiliated To Vishveshwariah Technological University (VTU)
Chickmagaluru 07.2005 - 04.2009
Skills
Recruiting, training, supervising and appraising staff
undefinedAccomplishments
- Involved in preparation of training and improvement
- Cycle Time Reduction in production process by using cell concept
- Implemented cell manufacturing and single piece flow through KAIZEN events
- Involved most of employees in CIP suggestions regarding production, process, reducing the Rejection in the process and implemented the same by employees
Summary Of Skills Experience
Overall 10 years 6 months of experience in Retail, Ecommerce, Manufacturing, of Fire Arms, Aerospace & Automotive Parts, Elevator and Escalators.
Computer Software Skills
MS-Office (Word, Excel & PowerPoint)
Parents
Smt. Kusuma S.R., Sri. M.A Prakash
Identities
- Passport
- Driving License
Permanent Address
Veerabhadreshwara Nilaya, Door no.103 subhashchandra Bose road, saraswathipuram, Hassan-573201
Personal Information
- Date of Birth: 05/15/88
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that all the above information furnished by me is true and correct to the best of my knowledge and belief. I would be glad to provide any other information required by you. Thank you for your kind attention and going through my resume.
Timeline
Manager-Operations
Dmart [Avenue Supermarts Ltd] India Pvt Ltd
03.2022 - Current
Assistant Manager – MFG
Mitsubishi Electric India pvt ltd
02.2017 - 10.2022
Group leader Production
Indo-US MIM Tec Pvt. Ltd
07.2012 - 02.2017
Masters in Production Engineering -
National Institute of Engineering, Mysore
12.2009 - 04.2011
Bachelor of Engineering in Mechanical - Mehanical Engineering
Adichunchanagiri Institute of Technology, Chickmagalur, Affiliated To Vishveshwariah Technological University (VTU)
07.2005 - 04.2009
Production Engineer
VERGA Attachments Pvt Ltd
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