AutoCAD Map 3D 2017 integrated with Comsof
Abhishek Mukherjee
Assistant Manager - Program Management
Pune
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Assistant Manager – Program Management
Tata Communications Transformation Services Ltd
Pune
04.2021 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Developed and initiated projects, managed costs, and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Analyzed project performance data to identify areas of improvement.
- Facilitated workshops to collect project requirements and user feedback.
- Wrote, updated and maintained project documentation.
- Managing different projects under Network Migration – Access Aggregator & DWDM Decommission, Customer Network Upgradation, Freeing unused IP’s , fiber & telephone number from network .
Assistant Manager- FTTx Network Planning
Reliance Strategic Manpower Solutions Ltd
Bankura
05.2018 - 04.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Execution planning of Feeder and Distribution for FTTx project.
- Identifying area/location/Scope for Jio Giga Fiber Business.
- Carry out surveys to verify the provided network plan and prepare and release the network design for the new areas identified.
- FTTx Network Planning using AutoCAD, Ericsson’s NE, ArcGIS and Ericsson’s Granite
- Creating & Validating Bill of Quantity & Service of Quantity
- Preparing CAPEX for Jio Giga Fiber infrastructure building.
- Responsible to Acceptance Testing of FTTx fiber and equipment.
- Create and release the in-building design for large MDUs.
- Responsible for analyzing planned CAPEX v/s real time CAPEX utilization.
- Vendor management for timely execution of the construction process including fiber laying
- Managing Home Connect technicians for installation at customer premises and providing post installation Home Care services as per SLA
- Conduct periodic audits/ reviews by visits to customer premises and provide quick resolutions to issues and escalations
Driving O&M and RE team for OLT sites readiness (RFC/HEX/RFE1 & RFE2) in all the FSAs where RFC design released - Installation, Commissioning & Integration of GPON Technology (Nokia 7360 FX-4 OLT)
- Enterprise network feasibility, planning and CAPEX analysis to create pricing for customer .
- Enterprise Customer Service Delivery
- Ensure material availability, issuance and safekeeping at all times by coordinating with respective stakeholders.
- Managing operations of FTTh Network.
- Managing Enhanced Small Cell Project of provided Area (Jio Center)
- Responsible for I&C of L2 & L3 Switch, Cisco 920(O) & 901 routers.
- Handling BNG configuration for OLT.
- Responsible for ERPS & SIP creation of OLT.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Executive Engineer - Project & Operations
Aircel Limited
Sambalpur
08.2015 - 05.2018
- Established procedures for corrective and preventive maintenance.
- Complied with planning legislation and code regulations for project implementation.
- Applied cost management techniques to control budgets while maintaining service delivery.
- Spearheaded development and implementation of civil engineering and multi-disciplinary programs across Sambalpur Zone.
- Compiled, prepared and presented reports and letters for efficient and effective communications and responses to stakeholders.
- Responsible for monitoring RBS internal alarm and clearing critical alarm in RBS.
- Configuring transmission equipment & RBS.
- Responsible to check infra status of sites (if up gradation required) and active equipment.
- Coordinating and managing Infra Up gradation project (Aircel & GTL)
- Day to Day basis planning & execution of O&M activities.
- Preparing Material Request Note for zone and coordinating with warehouse team.
- Maintaining spare details of entire zone.
- Outage report analysis for each & every site, accordingly act on that to maintain good uptime.
- Following up with concerned Team of Infra Provider for the Infra issues of their respective Sites to get it resolved within stipulated time.
- Co-ordinating with concerned Team for early closure of all the Network related issues escalated by our Zonal Business Team & provides update to our Business Team within Stipulated time on each & early reported issues. Helping out our Business Team to make our Valuable customers satisfied with our services providing solution on network related issues at the earliest possible time.
- Coordinating with our concerned O&M Vendor for each and every infra related issues of our Aircel Own site and resolve it at the earliest possible time in co- ordination with Concerned Authority to maintain 100% uptime of our Aircel own site and also providing support to the Tenants of our Aircel own site to maintain satisfactory uptime as per the SLA.
- 2G KPI report analysis & accordingly take up with concerned Team to rectify the issues which is badly impacting the KPI parameters of a particular cell/site consulting with our concerned Authority
- Helping out our Deployment team in all aspects for new site I &C, Site dismantling activity, sharing site wise accurate data before I&C.
- Coordinating for Infra issues our RBSC sites & resolving such issues in co-ordination with our circle leadership team to make the RBSC sites hygienic in all aspects
- Coordinating for each & every planned Activities (Active & Passive) of the Zone to complete it within Approved Timing window and to avoid unwanted outage duration inclusion in the network.
- Co-ordinating with IP for alarm extension in every site, providing required support for alarm extension.
- Carry out regular visit of sites of the cluster for Health checkup and accordingly take up with concerned Authorities for early closure if any issue is found during the visit.
- Managing infrastructure of MSC.
- Carry out joint visit with concerned Business Team for the panic network related issues impacting business.
- Managing fiber team of Sambalpur Zone.
- Brief knowledge of using OTDR instrument, splicing instrument, power meter, Locator.
- Monthly verification of Patroller report, preventive maintenance report and outage report with concern fiber engineer.
- Monitoring Passive alarm.
- Inspected equipment before and after use.
- Designed detailed budget for engineering equipment and projects.
- Kept detailed records of project progress and budgets.
- Trained employees on safety and project procedures.
- Documented and developed engineering procedures and processes.
- Assisted in developing cost-effective solutions to engineering problems.
- Collaborated with other departments to facilitate successful project completion.
- Verified construction documentation to meet client requirements and vision.
- Led engineering teams to successfully complete projects on time and within budget.
- Created detailed reports on engineering activities and findings.
- Conducted technical evaluations of engineering designs and test results.
Associate
Wipro BPO Limited
Kolkata
08.2014 - 08.2015
- Identified customer needs and wants to enhance customer experiences.
- Managed customer relations through communication and helpful interactions.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Greeted customers and offered assistance for increased customer satisfaction.
- Providing technical support to United Kingdom customers
- Responsible for maintaining KPI’s, like less customer complaints, providing solutions to customers over the call, providing solution in less time.
- Providing support to new team members.
- Trained and mentored junior staff on customer service strategies and techniques.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Post Graduate Diploma in Business Administration - Operations & Project Management
Symbiosis Centre of Distance Learning
Pune 07.2023 - Current
Bachelor of Technology - Electronics & Communication Engineering
NSHM Knowledge Campus (WBUT)
Durgapur 08.2010 - 06.2014
Class 12th - General Science
D A V Public School
Dhanbad 05.2007 - 05.2009
Class 10th - General Studies
D A V Public School
Dhanbad 05.2006 - 05.2006
Skills
Employee performance evaluations
Recruiting and interviewing
Operations management
Staff Management
Strategic planning
Staff supervision
Training
Project Management
Policies and procedures
Business administration
Improvement initiatives
Key Performance Indicators
Coaching and mentoring
Troubleshooting skills
Critical Thinking
Teambuilding
Problem-Solving
Dependable and Responsible
Training and Development
Accomplishments
- Received Best Engineer Award for the month of August 2016.
- Improvement in Zonal Uptime from 97.84 to 99.76, with required support from Leadership Team.
- Zone received “Star of the Quarter” award for two quarters simultaneously.
- 1st to implement Network Augmentation in FTTh network in West Bengal Circle.
- 1st to implement Network Deviation in FTTh network in West Bengal Circle.
- Guiding and trained other JC NPEs with FTTh network planning, Network Augmentation, Network Deviation.
- Implementation of Reliance’s FTTh Type 2 City Network Topology in Type 3 City for better service and enhancing customer serving area.
- Received Bravo award in June 2022 for best performing employee.
- Delivered 100k services under my leadership.
Software
ArcGIS 102
Ericsson WinFIOL
Ericsson Mini link
Ericsson’s Network Engineer (GIS)
Ericsson’s Granite
Ericsson Remote RBS Tool
HP Service Manager (HPSM & HPESM)
Optus Helix
Optus ONPS
Interests
Playing Badminton
Travelling
Cooking
Photography
Timeline
Post Graduate Diploma in Business Administration - Operations & Project Management
Symbiosis Centre of Distance Learning
07.2023 - Current
Assistant Manager – Program Management
Tata Communications Transformation Services Ltd
04.2021 - Current
Assistant Manager- FTTx Network Planning
Reliance Strategic Manpower Solutions Ltd
05.2018 - 04.2021
Executive Engineer - Project & Operations
Aircel Limited
08.2015 - 05.2018
Associate
Wipro BPO Limited
08.2014 - 08.2015
Bachelor of Technology - Electronics & Communication Engineering
NSHM Knowledge Campus (WBUT)
08.2010 - 06.2014
Class 12th - General Science
D A V Public School
05.2007 - 05.2009
Class 10th - General Studies
D A V Public School
05.2006 - 05.2006