Abhishek Mukherjee

• Manage daily operations of the Lead generation/inside sales team.
• Ensure quality and relevance of the leads generated.
• Hire, coach and mentor the lead generation team to achieve monthly and quarterly goals.
• Generate and distribute weekly reports to continuously improve performance.
• Work closely with Sales and Marketing functions to build a strong funnel.
• Tight integration with campaigns and the marketing team to bring in qualified leads.
• Coordinating appointment/lead information with outside sales representatives.
• Strategize account plans to generate business opportunities.
• Supporting the field Sales organization with volume and velocity of leads.
• Aggressively work with Sales Team to meet sales objectives, analysis of key issues, market forces, Competitor Analysis, improve productivity, increase revenue and maximize profitability.

• Handle the task of supervising and leading a team of lead generation executives.
• Developing relationships with key decision-makers in target organizations for business development; Identify business opportunities and generate leads for mid-size and enterprise target accounts
• Responsible for processing all incoming service inquiries through various inbound channels like phones, email and live chat.
• Establish and maintain rapport with key decision makers in the service industry and fulfill the needs of customers.
• Acquiring new business opportunities with existing and prospective clients.
• Achieve monthly and quarterly lead generation and pipeline.
• Strategize account plans to generate business opportunities.
• Responsible for driving the team productivity to generate qualified prospects.
• Developed & executed marketing programs & general business solutions resulting in increased company exposure, customer traffic & sales.
• Identified potential customer base through industry research, telemarketing and targeted prospecting.
• Initiate sales process by scheduling appointments and calls to make initial presentation to understand account requirements.
• Supporting the field Sales organization with qualified opportunities.
• Aggressively work with Sales Team to meet sales objectives, analysis of key issues, market forces, competitor Analysis, improve productivity, increase revenue and maximize profitability.

• Manage daily operations of Lead generation/inside sales team.
• Ensure quality and relevance of leads generated.
• Hire, coach and mentor sales team to achieve monthly and quarterly goals.
• Generate and distribute weekly reports to continuously improve performance.
• Work closely with Sales and Marketing functions to build a strong funnel.
• Bring in best practices from prior experience and implement them for team.
• Update team on new solutions being offered.
• Collaborate with IT / facilities team to define Inside Sales infrastructure and Software needs.
• Achieve monthly and quarterly lead generation and quality pipeline generation targets. Strategize account plans to generate business opportunities.

• Manage daily operations of Lead generation/inside sales team.
• Ensure quality and relevance of leads generated.
• Hire, coach and mentor lead generation team to achieve monthly and quarterly goals.
• Generate and distribute weekly reports to continuously improve performance.
• Work closely with Sales and Marketing functions to build a strong sales pipeline funnel.
• Tight integration with campaigns and marketing team to bring in qualified leads.
• Coordinating appointment/lead information with outside sales representatives.
• Strategize account plans to generate business opportunities.
• Supporting field Sales organization with volume and velocity of leads.
• Aggressively work with Sales Team to meet sales objectives, analysis of key issues, market forces, competitor analysis, improve productivity, increase revenue and maximize profitability.

• Accountable for lead generation in calling upon Fortune 1000 companies as well as top Retail companies.
• Established 500 new industry contacts across multiple verticals.
• Revised consultative selling and cold calling strategies utilizing tactical targeting,
• Performed as opener next to C-Level Executives in meetings to qualify potential opportunities in professional services leveraging quantitative and qualitative research.
• Coordinated with the Director of Business Development in identifying leads to create a sales & marketing funnel.
• Planned and executed transition of CRM strategy to Microsoft Dynamics for sales and marketing automation process.
• Researched, evaluated, and updated data on open opportunities and potential leads. Improved and maintained support contract database by preparing and communicating support proposals (new and renewal) and following-up for closure.
• Coordinated and directed activities of telemarketing staff resulting in productivity improvement
• Coordinated appointment information with outside sales representatives
• Strategize account plans to generate business opportunities.
• Supporting field Sales organization with qualified opportunities.
• Aggressively work with Sales Team to meet sales objectives, analysis of key issues, market forces, competitor analysis, improve productivity, increase revenue and maximise profitability.

• Handle the task of supervising and leading a team of lead generation executives.
• Developing relationships with key decision-makers in target organizations for business development; Identify business opportunities and generate leads for mid-size and enterprise target accounts
• Responsible for processing all incoming service inquiries through various inbound channels like phones, email and live chat.
• Establish and maintain rapport with key decision makers in the service industry and fulfill the needs of customers.
• Acquiring new business opportunities with existing and prospective clients.
• Achieve monthly and quarterly lead generation and client appointment settings.
• Strategize account plans to generate business opportunities.
• Responsible for driving the team productivity to generate qualified prospects.
• Developed & executed marketing programs & general business solutions resulting in increased company exposure, customer traffic & sales.
• Identified potential customer base through industry research, telemarketing and targeted prospecting.
• Initiate sales process by scheduling appointments and calls to make initial presentation to understand account requirements.
• Supporting the field Sales organization with qualified opportunities.
• Aggressively work with Sales Team to meet sales objectives, analysis of key issues, market forces, competitor analysis, improve productivity, increase revenue and maximize profitability.
• Prepared pricing strategies for current customers to enhance sales and increase profitability

• Manage daily operations of the Lead generation/inside sales team.
• Ensure quality and relevance of the leads generated.
• Hire, coach and mentor the sales team to achieve monthly and quarterly goals.
• Generate and distribute weekly reports to continuously improve performance.
• Work closely with Sales and Marketing functions to build a strong funnel.
• Bring in best practices from prior experience and implement them for the team.
• Update the team on new solutions being offered.
• Collaborate with IT / facilities team to define the Inside Sales infrastructure and Software needs.
• Achieve monthly and quarterly lead generation and quality sales pipeline generation.
• Strategize account plans to generate business opportunities.

• Quota-surpassing sales representative with a history of exceeding employer expectations across diverse industries. Enjoy talking to people and establishing a long-term, loyal customer base.
• Perform with marketing to prepare campaigns for lead generation.
• Persuasive communicator; use consultative selling skills to identify opportunities, overcome objections, build relationships and turn cold canvassing into sales.
• Tenacious negotiator and closer; adept in conveying the benefits of products/services and generating customer interest. Quickly learn, master and sell new product/service offerings.
• Working on Different Verticals like BFSI, Construction, Manufacturing, Travel & Tourism, TME (Telecom, Media, Entertainment) Hospitals, IT, Government etc...
• Manage the overall sales process, from qualification through closing &maintain a consistent and accurate account and sales lead pipeline.
• Liaise with C-Level and Senior decision makers across the globe in identifying their requirements and strategically consult on possible solutions.
• Generate Sales and business development activities through various sources such as industry lists, Internet, Cold Calling, Social Media (LinkedIn), market research, sending mails & providing Post-Sales Support.
• Develop sales and activity reports and interact and follow-up with sales team.
• Aggressively work with Sales Team to meet sales objectives, analysis of key issues, market forces, Competitor Analysis, improve productivity, increase revenue and maximize profitability.
• Help and support sales team to maximize positive results in area of company modification and progress through proactive, ongoing and effectual communication.
• Effectively use Salesforce to manage the sales pipeline and ensure all activities are documented with call history.
• Stimulate creative ideas upward flow for benefit of company and its personnel.

• Handle the task of supervising and leading a team of lead generation executives.
• Taking care of a wide gamut of tasks involved in business development functions entailing pre-sales & sales of Contact Center Solutions.
• Territory Management and selling services to different business verticals like Retail, Finance, Manufacturing and many more for the North American market.
• Responsible for processing all incoming service inquiries through various inbound channels like phones, email and live chat.
• Developing relationships with key decision-makers in target organizations for business development; Identify business opportunities and generate leads for mid-size and
  enterprise target accounts
• Establish and maintain rapport with key decision makers in the service industry and fulfill the needs of customers.
• Responsible for taking discovery calls pertaining to “SLAAS” (Solution as a service) inquiries.
• Expertise in selling to service organizations like financial services, telecom services and other business verticals.
• Acquiring new business opportunities with existing and prospective clients.
• Conducting research on different kind of tools like linked in, Hoovers in order to gather leads and find the companies with live and upcoming projects.
• Uploading and updating information about each account on Oracle CRM on demand.
• Creating Evaluation, Objective and Team Call Reports on a regular basis.
• Responsible for generating opportunities for self as well as the team in a highly technology driven market.
• Responsible for driving the team productivity to generate qualified prospects.
• Responsible for coordinating with the sales organization to process RFI’s and RFP’s.

Achievements:

• Got recognized for getting one of the fastest deals for eGain. Generated the lead through cold calling that got converted into a significant deal. Got selected to work at the company’s headquarters in California for 2 months for team collaboration and training in February 2011 to April 2011.

• Progressive three years of professional experience in customer service and cross-selling services to the customers of a UK based utility services company.
• Responsible for maintaining the service level agreement.
• Handle difficult customer needs and soothe difficult customers.
• Providing product and sales training to the new agents.
• Assess on an ongoing basis the service delivery goals and enhance the service delivery methodology for maximizing customer satisfaction.
• Responsible for the supervision of a staff of 15 people within the customer service department.
• Improving customer service based on client feedback through the development of new policies and procedures.
• Performed market research surveys amongst client base to seek feedback on sales techniques, follow up methods, and quality of after sales service.
• Undergone several training sessions to sell services in the international market.
• Responsible to get feedback from customers based on the services provided by the company and summarize a report for the betterment of the services offered.

Achievements:

• Adjudged as One of the Top Performers.
• Got recognized for making the highest monthly sales consistently.
• Got promoted as the Subject Matter Expert for the process.