Abhishek Naik
Hyderabad
Summary
Results-driven business operations and account management professional with 6+ years of experience in operations finance, promotional data management, and cross-functional collaboration at Dell Technologies and Tech Mahindra. Proven ability to manage high-volume data, ensure contract compliance, process invoices, and deliver actionable insights to sales and finance teams. Adept at streamlining workflows, implementing automation initiatives, and ensuring SLA compliance in all deliverables. Seeking to leverage analytical, communication, and execution skills in a Trade Promotion Management (TPM) Analyst role.
Overview
9
9
years of professional experience
Work History
Sales/Ops Account Manager II
Dell Technologies
01.2024 - Current
- Manage regional promotional data ingestion, contract management, and SKU performance tracking, ensuring alignment with sales & marketing campaigns.
- Support trade planning by analyzing pricing, demand forecasts, and partner-specific agreements.
- Process and reconcile payments, validate pricing grids, and monitor promotional ROI, ensuring SLA adherence.
Small Business Account Manager
Dell Technologies
01.2022 - 01.2024
- Oversaw contract management for enterprise accounts, ensuring accurate documentation and timely execution of promotional offers.
- Processed customer funding claims, ensuring accuracy and approval within agreed timelines.
- Partnered with marketing and ops teams to launch new products and maintain accurate new item data in internal systems.
- Produced analytical reports for sales leadership to highlight risks, opportunities, and ROI from promotional spend.
Sales Specialist D2C
Dell Technologies
01.2019 - 01.2022
- Delivered targeted promotions to direct customers, tracking SKU uptake and adjusting pricing strategies based on demand data.
- Monitored stock and collaborated with planning teams to align supply with forecasted promotional demand.
Technical Support & Internal Help Desk (Verizon)
Tech Mahindra
01.2017 - 01.2019
- Maintained SLA compliance by managing high-volume service requests and ensuring timely resolutions.
- Provided internal process documentation and support, improving operational efficiency.
Education
Master of Business Management - Finance
Osmania University
Hyderabad08.2025
Bachelor of Business Management - Finance
GVP College (A.U)
Visakhapatnam01.2017
Skills
- Trade Promotion Management
- Contract & Deal Sheet Administration
- Promotion Data Ingestion
- New Item Maintenance
- Demand Planning
- Invoice Processing
- Payment Reconciliation
- Funding Tracking
- Pricing Grid Validation
- Accruals Management
- Risk & Opportunity Reporting
- Microsoft Excel (Advanced)
- PowerPoint
- CRM (Salesforce)
- ERP Systems
- Cross-functional Collaboration
- Process Improvement
- Automation Initiatives
Accomplishments
- Increased sales revenue by 22% YoY through targeted promotional campaigns and effective contract management.
- Reduced payment processing turnaround time by 15% via invoice tracking automation.
- Maintained 100% SLA compliance in promotional data entry and invoice processing across multiple accounts.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Kannada
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1
Timeline
Sales/Ops Account Manager II
Dell Technologies
01.2024 - Current
Small Business Account Manager
Dell Technologies
01.2022 - 01.2024
Sales Specialist D2C
Dell Technologies
01.2019 - 01.2022
Technical Support & Internal Help Desk (Verizon)
Tech Mahindra
01.2017 - 01.2019
Master of Business Management - Finance
Osmania University
Bachelor of Business Management - Finance
GVP College (A.U)
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