Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Hi, I’m

ABHISHEK NAIR

Assistant Manager
Gurgaon
ABHISHEK NAIR

Summary

A talented technical team leader with over 4 years of leadership experience in managing multiple team of 20 plus technical support executives. Expertise in technical issues and troubleshooting strategies. Looking to work at an organization where I can leverage my strong technical skills to conceptualize and execute amazing team performance.

Overview

7
years of professional experience
4
years of post-secondary education
3
Certifications

Work History

Concentrix Daksh Services PVT LTD.

Team Leader, Leader
01.2023 - Current

Job overview

  • My responsibility as a Team Leader currently is all about People, process and program
  • Responsible for my team members to equip them with their daily required task
  • To make sure that the team members are appreciated and rewarded for their performance and tasks
  • Creating a strongly engaged environment where the team members feel valued
  • To up skill the Team members on a timely basis for their next role
  • Managing the team performance by maintaining the performance bucket
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Held weekly team meetings to inform team members on company news and updates.
  • Assisted with new hire processing and existing training programs.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Concentrix Daksh Services PVT LTD

Trainer
01.2019 - 08.2023

Job overview

  • Responsible for managing the New Hired Batch, end to end for available
  • LOBs, within the process
  • Plan and observe the advisor development using effective methods such as classroom training, workshops, on the job training, meetings, mentoring, sharing observations, demonstrations etc
  • To prevent any unexpected attrition and connecting with the advisors to address any real time challenges
  • Communicating the information in a timely, relevant and accurate manner
  • To Ensure 90% Throughput at the end of the Training Curriculum
  • Manage new hire and team's early warning system and retention
  • Support all the advisors during the nesting phase and ensure all the activities are performed as per the standard process and procedure
  • Providing timely feedback and coaching sessions to the advisor basis on the audit for sample transactions
  • Responsible for intervening with Quality team and OPS team time to time basis on the performance to conduct necessary TNA and TNI to provide refresher sessions.
  • Monitored participant workflow and behaviors throughout training process.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.

Bundelkhand Society
Kanpur, Uttar

Office Incharge
11.2017 - 07.2019

Job overview

  • Responsible for managing the online feeding of wheat, Paddy purchase at online portal and managing the reporting on a timely basis
  • Responsible for checking the purchase centers for farmers by paying timely visits
  • Responsible for managing the Miller Request to ensure their payment receivables are closed in due time
  • Responsible for attending the seasonal meetings through Nafed and
  • NCCF to comply the updated guidelines.

Ratan Housing Development Ltd

Customer Care Executive

Job overview

  • Responsible for taking outbound calls to support US customers helping them consolidating their existing student Loans
  • Responsible for attending team huddles on a timely basis to learn the changes to increase the number of daily sales.

Honda Automobiles
Gurgaon

Senior Sales Executive
09.2016 - 01.2017

Job overview

  • Responsible for managing customers and educating the customer about the product and addressing any concerns they may have regarding the pre-sale process
  • Responsible for making daily calls to follow up with the customer to convert leads to a potential sale
  • Responsible for also managing the post sales issues with the customer.

Education

IEC University, Commerce IEC University
Himachal Pradesh

Bachelor from B.com
06.2016 - 08.2018

University Overview

Wendy High School
Kanpur

Senior Secondary School Certificate
03.2014 - 03.2015

University Overview

Wendy High School
Kanpur

High School from High School
03.2012 - 03.2013

University Overview

Skills

    Staff education and training

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Accomplishments

Accomplishments
  • Trained over 41 batches in a span of 30 months and got certified as a master instructor for continuously achieving 95% plus throughput and performance from the untenured team
  • Documented and resolved the BQ Advisor's issue by analyzing their shortcomings which led to tremendous improvements and results

Certification

VILT Certification

Interests

Training

Leading Team

Traavelling

Timeline

Evolve Certificaton

06-2023

T4 Certification

04-2023
Team Leader, Leader
Concentrix Daksh Services PVT LTD.
01.2023 - Current

VILT Certification

02-2021
Trainer
Concentrix Daksh Services PVT LTD
01.2019 - 08.2023
Office Incharge
Bundelkhand Society
11.2017 - 07.2019
Senior Sales Executive
Honda Automobiles
09.2016 - 01.2017
IEC University, Commerce IEC University
Bachelor from B.com
06.2016 - 08.2018
Wendy High School
Senior Secondary School Certificate
03.2014 - 03.2015
Wendy High School
High School from High School
03.2012 - 03.2013
Customer Care Executive
Ratan Housing Development Ltd

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ABHISHEK NAIRAssistant Manager