Summary
Overview
Work History
Education
Timeline
Generic

Abhishek Nair

Bangalore

Summary

Dynamic Cluster Manager with over 7 years of proven expertise in sales and management. Recognized for adept team building, leadership, motivation, and relationship-building skills. Demonstrated success in migrating and piloting new initiatives for three prominent Unicorns in the F&B space and one in the fintech space.

Overview

7
7
years of professional experience

Work History

Cluster Manager

Paytm
Bangalore
02.2023 - 03.2024
  • Managed a team of 6 key account managers / Senior account managers and helped in building the supply to 2000+ F&B / retail outlets onboard pan Bangalore for Paytm deals & ONDC delivery.
  • Handling the end to end of Bangalore operations & P&L to reach AOP targets which consists of onboarding & transaction growth through paytm deals.
  • Key team KPI'S include team management , onboarding targets management, account management , escalation management ,transaction growth management ,targets management, deployment management , intra company coordination , marketing plans & Execution ,hiring & personal project KRI includes trade advance client acquisitions , trade advance client management & trade advance transaction growth using the paytm deals QR.
  • Grew the Paytm deals in app business transactions of Bangalore market to 40 million a month from 12 million a month in a period of 7 months.
  • Grew my personal portfolio of trade advance service from scratch to 2.4 million a month by onboarding the key brands of Bangalore with 300% growth month on month which helped in me being the top trade advance service performer for Bangalore and second highest in India.

Cluster Manager

Swiggy - Bundl Technologies Private Limited(Dineout Acquisition)
Bengaluru
10.2022 - 02.2023
  • Managed a team of 3 account managers with 700+ restaurants for the region.
  • Strategically migrated 100% of dineout clients to swiggy.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Trained account managers to achieve 100% organizational goals.
  • Prepared potential client acquisition for the AM's within cluster.
  • Customer/client escalations effectively resolved with an average TAT of 24hrs.
  • Communication and coordination with internal teams to ensure restaurants go live on Swiggy Dineout & Dineout.
  • Competition checks across aggregator platforms and ensure we are above par in terms of discount provided by partners on a regular basis.

Team Lead

Swiggy- Bundl Technologies Private Limited(Dineout Acquisition)
Bengaluru
04.2022 - 09.2022


  • Awarded a team lead role after achieving an upfront revenue of 4.3M in 6 months post covid pandemic at an average target achievement of 160%.
  • Efficiently handled a team of 2 people and achieved personal upfront revenue targets with average achievement rate of 140% & team revenue of 110%.
  • Made sure the team was above competition across the zone against competing aggregators in terms of discounts provided.
  • Made sure the team had a smooth sailing transition from dineout to swiggy migration.
  • Supported the newly joined cluster manager in strategic planning to achieve onboarding / migration targets which guided us to 100% achievement numbers M.O.M.
  • Was awarded the stand in cluster manager role in month of august along with personal targets and accomplished migrating and onboarding 200 outlets across east ,north & west zone of Bangalore as a team.

Senior Client Success Manager

Dineout - Times Internet Limited
Bengaluru
10.2019 - 03.2022
  • Handled a portfolio of over 600+ accounts with a combination of B2B & B2C clients
  • Acquired 250+ new accounts generating a net revenue of 100M GMV with an average commission of 8.25%
  • Managed and retained 60+ key accounts in the region with a GMV portfolio of 15M with a growth rate of 12%
  • Created personalized marketing plans for key accounts via strategic planning to grow revenue numbers & diners.
  • Part of 3 GIRF with a average ticket sales of 20,000 coupons with an flat discount of 50% on Total Bill from 60+ Restaurants for every GIRF.
  • Met upfront revenue target month on month with an average target achievement of 110% with a total revenue of 15M
  • Been recognized as one of the top performing candidate in south india with demonstrating excellence for 2 consecutive years.

Lead Inside Sales Manager

CropIn Technologies Private Limited
Bengaluru
09.2018 - 09.2019
  • Collaborated with team members to achieve target results.
  • Worked in a team of three people to covert clients in the agro- ecosystem.
  • Closely worked with organization such as Heineken, Unilever, Mondelez, National cotton association of Nigeria & many other international organization in the Africa & India.
  • Achieved a total revenue of 40 Million as a team and $52,000 as an individual contributor.
  • Drafted presentations, proposal, case studies & Logic notes to demonstrate the product closely working with tech, customer support, marketing & sales team to solve the pain points faced by the end consumer.
  • Applying and taking lead of tenders from government & development organization across the region.
  • Trained and monitored the progress of channel partners.

Sales Manager

Zomato Media Private Limited
Bengaluru
08.2017 - 08.2018
  • Part of the core team which piloted & successfully launched Zomato Gold in Bangalore
  • Onboarded & maintained over 120+ key accounts with Top Brands ; Ritz Carlton, The Park, Lemon Tree Hotel, Taj Hotels & many more
  • Accelerated an average Revenue growth of 18% for all the partnered clients.
  • Targeted and prospected for new business through telemarketing, individual creativity and innovation.
  • Established Zomato Gold and cultivated solid business relationships with new clients.
  • Resolved customer/client escalation with over 97% retention rate.

Education

10th Grade -

Sishu Griha - Yenkay Education Society
Bengaluru
2012-04

Pre-University Course (12th Grade) -

Shri Bhagwan Mahaveer Jain College
Bengaluru
2014-05

Bachelors in Commerce - Commerce

Jain University - Jayanagar
Bengaluru
2017-05

Timeline

Cluster Manager

Paytm
02.2023 - 03.2024

Cluster Manager

Swiggy - Bundl Technologies Private Limited(Dineout Acquisition)
10.2022 - 02.2023

Team Lead

Swiggy- Bundl Technologies Private Limited(Dineout Acquisition)
04.2022 - 09.2022

Senior Client Success Manager

Dineout - Times Internet Limited
10.2019 - 03.2022

Lead Inside Sales Manager

CropIn Technologies Private Limited
09.2018 - 09.2019

Sales Manager

Zomato Media Private Limited
08.2017 - 08.2018

10th Grade -

Sishu Griha - Yenkay Education Society

Pre-University Course (12th Grade) -

Shri Bhagwan Mahaveer Jain College

Bachelors in Commerce - Commerce

Jain University - Jayanagar

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