Summary
Overview
Work History
Education
Skills
Software
Timeline
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Abhishek Nama

Program Manager
Hyderabad,TG

Summary

Over the last 9 Years, I have had the unique opportunity to work with diverse people in various roles that given me insight into different perspectives. In my journey here, I have taken roles as an entry level Agent, an Executive, Program Manager and as a Business Leader for my vertical.


This diverse experience has enabled me to become more mature in my working style, form a deeper understanding of the end goals and outcomes expected. I have razor sharp focus on my KRA's and a Go Getter when it comes to Project Delivery.


I am adaptable to any environment, a quick learner and technologically sound.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Program Manager

SynchroServe Global Solutions Private Limited
Hyderbad, Telangana
08.2018 - Current


Key responsibilities, Program Management, Business Operations Management, Key Connect - Liaison between CXO, Government Senior Leadership and its Team.


End to End Program Management: Led teams to execute large Government Projects from initial application stage (tendering) to setup and start of Operations of 16 Large Units across AP and Telangana, IN.


Reporting: Worked closely with CXO level executives internally and Senior Government Officers for Business and Analytics Reporting.


Resource Planning: Used internal PSA Tool to source, hire and manage resources for my projects including allocating project assignments to resources based on skill set, experience and compliance requirements.


Directly Managed a core team of 10 and another 450 indirectly for16 Locations.


Key Outcomes:

  • Led 16 Projects from Pilot to Fully Operational Status.
  • Managed Core Team of 10 from Head Office for Operations.
  • Indirectly Manged 450 resources across 16 Locations for Business Operations - Service Delivery.
  • Managed Project Portfolio with Value of 70 Crores INR for 16 Locations over 4 Years.

Assistant Manager

SynchroServe Global Solutions Private Limited
Hyderabad, Telangana
01.2017 - 07.2018

Program Coordinator

SynchroServe Global Solutions Private Limited
Hyderabad, Telangana
06.2015 - 12.2016

Executive Assistant

SynchroServe Global Solutions Private Limited
Hyderabad, Telangana
08.2014 - 05.2015

Live Chat Supervisor

VMG BPO
Hyderabad, Telangana
07.2012 - 12.2013

Quality Analyst

VMG BPO
Hyderabad, Telangana
07.2012 - 06.2013

Live Chat Agent

VMG BPO
Hyderabad, Telangana
12.2011 - 07.2012

Education

BBA - Business Administration And Management

Sikkim Manipal University
Sikkim
03.2011 - 05.2014

Skills

  • Performance monitoring
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Software

  • MS Office
  • ZOHO Tools
  • Freshdesk
  • Atlassian JIRA

Timeline

Program Manager

SynchroServe Global Solutions Private Limited
08.2018 - Current

Assistant Manager

SynchroServe Global Solutions Private Limited
01.2017 - 07.2018

Program Coordinator

SynchroServe Global Solutions Private Limited
06.2015 - 12.2016

Executive Assistant

SynchroServe Global Solutions Private Limited
08.2014 - 05.2015

Live Chat Supervisor

VMG BPO
07.2012 - 12.2013

Quality Analyst

VMG BPO
07.2012 - 06.2013

Live Chat Agent

VMG BPO
12.2011 - 07.2012

BBA - Business Administration And Management

Sikkim Manipal University
03.2011 - 05.2014
Abhishek NamaProgram Manager