Abhishek Nayyar
Faridabad
Summary
Dynamic Business Development Manager with 8 years of experience in the Travel Industry ( MICE + FIT + GIT ) . Skilled in lead generation and conversion, successfully achieving sales targets and fostering long-term client relationships. Committed to leveraging strong communication and negotiation skills to enhance business outcomes.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Business Development Manager
Travel Sarthi
New Delhi
09.2025 - Current
- Business Development & Client Acquisition
Identify, develop, and secure new corporate clients for Meetings, Incentives, Conferences, and Events (MICE) travel services.
Build and maintain long-term relationships with key decision-makers in corporate organizations, travel partners, and event agencies.
Prepare and deliver customized proposals, presentations, and costings based on client requirements.
Conduct market research to identify new business opportunities, industry trends, and competitive insights.
Achieve monthly/quarterly sales targets and drive revenue growth for the MICE division. - MICE Project Planning & Execution
Coordinate end-to-end planning of corporate events, incentive trips, conferences, exhibitions, and group travel.
Liaise with hotels, DMCs, airlines, transport providers, and venues to negotiate the best rates and packages.
Oversee itinerary creation, budgeting, contract management, and supplier coordination.
Ensure smooth on-ground operations, group handling, logistics, and travel arrangements for small and large groups.
Troubleshoot operational challenges and ensure exceptional service delivery during events and travel programs. - Operations Management
Manage bookings, documentation, invoicing, and operational follow-ups with internal teams and suppliers.
Monitor client travel schedules, vendor timelines, and deliverables to ensure flawless execution.
Ensure compliance with company policies, travel guidelines, and international travel standards.
Maintain accurate records of bookings, contracts, and operational expenses. - Visa & Documentation Handling
- Guide clients on visa requirements, documentation, timelines, and processes for multiple destinations.
Coordinate with embassies, consulates, and visa application centers to ensure timely submission and approval.
Review and verify client documents, application forms, and travel records for accuracy.
Maintain updated knowledge of visa rules, travel advisories, and documentation changes.
Handle large group visa processing for corporate delegations and incentive programs. - Client Relationship Management
- Provide post-sales support, feedback collection, and service improvement based on client experience.
Resolve customer queries and ensure client satisfaction through effective communication.
Proactively manage repeat business opportunities and upsell additional travel and event services. - Reporting & Coordination
- Prepare sales reports, business forecasts, and project summaries for management review.
Collaborate with marketing teams for promotional campaigns, client events, and business presentations.
Train and support junior team members in BD activities, operations, and visa coordination
Senior Manager - Sales Manager
U Tourizmo Pvt. Ltd.
Noida
03.2018 - 09.2025
- Develop and execute sales strategies to drive revenue in MICE segments.
- Set sales targets, monitor performance, and ensure achievement.
- Create pricing strategies and package offerings tailored to client needs.
- Identify and acquire new corporate, association, and government clients.
- Build a strong pipeline of opportunities through networking, industry events, and partnerships.
- Manage key accounts with a focus on repeat and long-term business.
- Research market trends, competitor activities, and customer preferences.
- Explore new geographies and untapped industries for MICE opportunities.
- Forge partnerships with hotels, convention centers, DMCs (Destination Management Companies), and travel partners.
- Lead, motivate, and train the sales team to ensure high performance.
- Align team goals with organizational objectives.
- Monitor productivity and coach team members on client handling and deal closures.
- Act as the face of the organization in high-level negotiations.
- Ensure customer satisfaction by coordinating with operations and event delivery teams.
- Develop loyalty programs or value-added services for repeat clients.
- Drive sales conversion while maintaining healthy margins.
- Manage budgets, forecasts, and reporting to senior management.
- Ensure cross-selling of services (hospitality, logistics, digital solutions, etc.).
- Represent the company at trade fairs, exhibitions, and networking events.
- Build strong relationships with industry stakeholders (tourism boards, associations, chambers of commerce).
- Enhance brand visibility in local and international MICE markets.
- Developed and sold tailored leisure travel packages to Europe, Dubai, Thailand, and other destinations for families and individuals.
- Acted as Onsite Tour Manager, frequently traveling with groups to ensure real-time problem-solving and client satisfaction.
- Responsible for full tour lifecycle: Visa documentation and submission, Hotel and flight bookings via vendors, Rooming lists, meal planning, airline ticket issuance, Arrival/departure scheduling and transfer coordination, Handling refund and rebooking queries.
- Held daily team briefings, conducted sales training for new joiners, and guided junior staff in client handling and product knowledge.
- Regularly traveled for client meetings, exhibitions, and B2B events across: Delhi, Noida, Mumbai, Bangalore, Hyderabad, Pune, Jaipur, Ludhiana, Haryana.
- Closed high-value deals with clients such as Technova, TCPl Timex Etc.
- Successfully led over 100n+ international group tours with 100% successful execution.
- Received multiple performance-based incentives, including incentive tours around the world.
Travel Consultant
Ease My trip
Gurgaon
12.2017 - 06.2018
- Assisted customers in planning and booking domestic & international travel including flights, hotels and holiday packages.
- Provided end-to-end travel consultation by understanding customer needs, preferences, dates, and budget constraints.
- Handled changes, rescheduling, cancellations, and refunds while maintaining high customer satisfaction.
- Coordinated with airlines, hotels, and travel partners to resolve booking issues and ensure smooth travel experiences.
- Delivered prompt customer support through phone, email, and chat channels, maintaining professional communication.
- Recommended travel products, insurance, and add-ons, achieving and surpassing monthly sales and upselling targets.
- Educated customers on travel rules, visa requirements, fare conditions, and destination-specific guidelines.
- Maintained thorough documentation of bookings, invoices, and customer interactions in CRM systems.
- Resolved customer complaints efficiently, ensuring timely solutions and enhancing repeat business.
- Stayed updated on travel trends, fare changes, seasonal offers, and promotional schemes.
- Ensured compliance with company policies, airline regulations, and industry standards.
Education
MBA - Tourism & Hospitality Management
Amity University
Noida 04.2016 - 01/2018
Bachelor of Commerce (B.Com) -
Dyal Singh College ( Delhi University ) - Regular
Delhi 04.2012 - 01.2016
Skills
- International Group Travel Management
- Corporate Travel & B2B Sales
- Onsite Tour Management
- Client Relationship Management
- Airline, Hotel Rental car & Ground Handling
- Team Leadership & Sales Training
- Lead Generation & Conversion
- Refund Handling & Travel Insurance
- Communication & Negotiation Skills
- CRM & Lead Management Tools
- Microsoft Excel Expertise
- Email Marketing & Proposal Writing
- Visa Process Knowledge
- Airline Routing & Fare Rules
Projects Group Tours Handled
Drupa Trade Fair - Germany, K Exhibition - Düsseldorf, Germany, China Print, Sino, Chicle - China, Eurobike Exhibition - Germany, Arab Health, Index Dubai - UAE, ITB Asia - Singapore, Paperworld - Frankfurt, Customized family & individual packages to: Switzerland, Paris, Italy, Germany, Dubai, Thailand, Singapore, Malaysia
Personal Information
- Date of Birth: 06/13/94
- Nationality: Indian
Languages
- Hindi, Native
- English, Fluent
Extra Skills
- CRM & Lead Management Tools
- Microsoft Excel Expertise
- Email Marketing & Proposal Writing
- Visa Process Knowledge
- Airline Routing & Fare Rules
Attributes
- Excellent communication and presentation skills
- Strong ability to multitask and prioritize under pressure
- Practical approach to conflict resolution and client handling
- Quick decision-maker in operational challenges
- Passionate about the travel industry and new destination knowledge
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Business Development Manager
Travel Sarthi
09.2025 - Current
Senior Manager - Sales Manager
U Tourizmo Pvt. Ltd.
03.2018 - 09.2025
Travel Consultant
Ease My trip
12.2017 - 06.2018
MBA - Tourism & Hospitality Management
Amity University
04.2016 - 01/2018
Bachelor of Commerce (B.Com) -
Dyal Singh College ( Delhi University ) - Regular
04.2012 - 01.2016