Abhishek Negi
IA Manager
Delhi
Summary
Abhishek is an experienced IA group leader at Ameriprise financial in India. He possesses a total experience of more than 9 years in Information technology and has led more than delivery of 35+ automation projects across multiple geographies (Australia/Middle East/Germany/UK and India) with cross-domains including Retail, Life Sciences, Banking, Telecom and FMCG.
Adroit in project management, requirement gathering, problem solving, agile implementation, analysis, design, development and leading support of automated applications. Additionally, he is involved as a Solution Lead in automation of medium to high complex processes using leading RPA tools - UiPath & Automation anywhere. Dedicated to cost, process and resource optimization with key focus on process optimization and improvement. He also holds considerable experience in MS Bot Framework Chatbot & Cloud Computing.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Group Leader
Ameriprise Financial
11.2021 - Current
- Led 20+ IA discoveries across Asset management, insurance and wealth management business units driving value of USD 2M annually
- Created governance structure for driving IA solutions across the board
- Alliance leader for conversational AI with Kore.AI
- Led internal/external audit for RPA , workflow , Power automate and MS access automations
- Led Citizen developer program and conducted Power automate and UiPath trainings, subsequently formed a centralized team to support these automations
- Ideated Brightidea platform, that serves as a idea portal where business users can post their ideas. The ideas are shortlisted with an esteemed and implemented via President's funding board
- Supporting Gen AI program from IA CoE
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Established clear goals and expectations for team, promoting accountability and fostering a high-performance culture.
Project Manager/Senior BA
Reckitt
3 2021 - 11.2021
- Supporting Global Automation Center of Excellence as Project Manager/Senior Business Analyst to drive Automation programs, Digital transformation, data visualization for reporting requirements to shape transformation journey for Reckitt’s Compliance by coordinating with cross-functions.
• Managing business stakeholder relationships, IT project management through strategic initiatives, HR summits, operating plans and change management while partnering with them on defining HR roadmap and vision for automation
• Build high level architectural specifications, ensuring feasibility, functionality and integration with existing systems
• Leading process improvement engagements across APAC and Europe geographies by liaising with the product owners and on-ground support executives.
• Leading a successful team of 11+ partner members for multiple end to end automation projects with Automation and AI leveraging agile and waterfall methodology.
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• PMO and Scrum master for daily user stories and maintenance of azure boards of ongoing implementation projects
• Business Case Development with tangible benefits and cost/effort estimates
• Training cross-functional teams on citizen bot development with Microsoft Power Automate
• Ensuring Team and Azure system’s compliance with regulatory requirements
Senior Consultant/Automation Lead
Deloitte
10.2018 - 02.2021
- Onshore Lead for the incoming employees in a leading telecom project with onshore-offshore model in Australia.
• Developed Power BI reporting dashboards that reflects company performance in real-time at every customer point of contact in order to help increase contact center productivity.
• Monitoring trends of customer behavior for a chatbot project, that consumes work hours and and providing the required recommendations regarding the actions we can take based on the results of analyzes.
• Conduct Feasibility study and modelling of the re-engineered processes
• Played key role in governance and benefits realization across various engagements
• Created POVs and Pre-sales decks for tools like UiPath, Appian and IBM BPM
• Requirement Gathering of the As-Is functional business process and creation of process maps.
• Process Re-engineering of the To-be process workflows using Appian (BPM) and UiPath (RPA)
• Co-ordinating with the management, engineers, product managers and support specialists for getting the resolution on process issues during the hyper care
• Supervised a team of 3 associates in multiple RPA use case implementation for Automation COE
• Setup DevOps pipelines for the projects to ensure the required governance and compliance
• Created Return of Investment Calculator & Complexity Estimation Model for RPA processes
• Identify reusable components to be developed which can be used across different workflows
• Deployment lead of the team handling all the configuration activities on UI path Orchestrator
• Development of ChatBot using Microsoft Bot Framework & NLP engine LUIS
• Implement Business rules (BRs) using C# technology in a SOA based architecture
• Design and Development of Web Pages using C#, HTML and CSS
• Led a 2-member team for the migration of data from legacy to application database
• Development of Database Scripts and Stored procedures using MSSQL 2012
• Development of training user manual for the end user of River sand MDM center application
• Single-handedly designed and developed automation solution for the most critical process with highest FTE and ~5000+ steps. Despite strict timelines, successfully delivered the process well in time, which laid strong foundation for the firm
Subject Matter Expert - RPA & Conversational AI
Tata Consultancy Services
10.2015 - 09.2018
- Implementing business processes, services and tasks using the IBM Lombardi Teamworks BPM platform, and web-based technologies.
• Effectively communicated technical and non-technical issues with the Onsite and Offshore team members
• Identifying opportunities for process improvement.
• Reviewing the deliverable. Implementation of change requests or defects within timeline.
• Managed Project related documents and information, maintaining IPMS, iQMS for the Project.
• Analyzed the assigned project and helping other team members to understand the same, helping them to understand their responsibilities
• Reported any problem or issues identified to the onsite coordinator for business review and also offered solutions for the same.
• Scrum master for a leading retail giant project focused on master data management
• Learnt and implemented agile technical delivery for IT projects
Education
BACHELOR OF TECHNOLOGY -
Guru Gobind Singh Indraprastha University
Delhi 08.2011 - 08.2015
Skills
UI Path Suite
Automation anywhere
MS Bot framework
KoreAI
Terraform
JIRA - KANBAN
Figma
Open AI
IBM discovery Suite
Abby Flexi Capture
Microsoft Cognitive Stack
Azure Machine Learning Studio
Microsoft Visual studio
River Sand MDM Center
MS Office
GIT
Certification
Azure Fundamentals
Timeline
Group Leader
Ameriprise Financial
11.2021 - Current
Senior Consultant/Automation Lead
Deloitte
10.2018 - 02.2021
Subject Matter Expert - RPA & Conversational AI
Tata Consultancy Services
10.2015 - 09.2018
BACHELOR OF TECHNOLOGY -
Guru Gobind Singh Indraprastha University
08.2011 - 08.2015
Project Manager/Senior BA
Reckitt
3 2021 - 11.2021