Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

ABHISHEK NIKUMB

Technical Program Manager - Customer Success
Hyderabad,TS

Summary

Accomplished, committed and creative Program Manager with 18 years’ of work experience and success in Project Management, Scrum Master, Transition Management and delivering development projects and strong understanding of Customer business methodology of ensuring customers achieve their desired outcomes while using the products or services

  • An advisor and advocate for our customers, the Customer Success Specialist manages the relationship and customer health for the assigned customers throughout the post-sales lifecycle.
  • Guide and help the customer with best practices and training sessions to drive product adoption. partner with Client, Product, Technical Specialists and Support teams within the organization to enhance customer adoption.
  • Interact with multiple departments to ensure proper and timely service delivery

Overview

21
21
years of professional experience
1
1
year of post-secondary education
4
4
Certificates

Work History

Technical Program Manager

Teleperformance Global Services Ltd
04.2021 - Current

Asst. Manager / Project Manager

Tata Consultancy Services Ltd, TCS
05.2013 - 04.2021

Asst. Manager

Crest Premedia Solutions Pvt Ltd
08.2011 - 10.2012

Team Leader

Infosys Ltd
09.2007 - 08.2011

Team Leader

Affinity Express Pvt Ltd
05.2004 - 08.2007

Senior Graphic Designer

Tej Gyan Foundation
05.2000 - 05.2004

Education

Advance Program For Corporate Leaders - Business Management

Indian Insitute of Management (IIM)
Indore
07.2020 - Current

Bachelors - Commerce

Pune University

Skills

Project Management

Developing project strategy

Graphics and animation

Presentation and facilitation

Technical Roadmap Design

Agile methodologies

Customer Focused

Business Relationship Management

Continuous process improvements

Process Development

Client Relationships

Certification

Advance Management Program from Indian Institute of Management (IIM)

Timeline

Technical Program Manager

Teleperformance Global Services Ltd
04.2021 - Current

Advance Program For Corporate Leaders - Business Management

Indian Insitute of Management (IIM)
07.2020 - Current

Asst. Manager / Project Manager

Tata Consultancy Services Ltd, TCS
05.2013 - 04.2021

Asst. Manager

Crest Premedia Solutions Pvt Ltd
08.2011 - 10.2012

Team Leader

Infosys Ltd
09.2007 - 08.2011

Team Leader

Affinity Express Pvt Ltd
05.2004 - 08.2007

Senior Graphic Designer

Tej Gyan Foundation
05.2000 - 05.2004

Bachelors - Commerce

Pune University
ABHISHEK NIKUMBTechnical Program Manager - Customer Success