Abhishek Pajnoo
Customer Relationship
Gurgaon
Summary
Looking for a position in a organization where I can use my experience and my skills to deliver the exemplary service and achieving the budget Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base.
Overview
2024
2024
years of professional experience
Work History
Travel & Lifestyle Consultant
American Express
Gurgaon
10.2021 - Current
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Travel & Lifestyle Planning , Meeting Planning, Acquisition of rare luxury goods for HNI’s
- Portfolio manager for VVIP’s like Bollywood stars and other HNI's Arranging Sporting events , Meetings , Concerts, Trip planning , Itinerary planning.
- Assisting with menu planning , event planning , negotiations to deliver the best service for the guest.
Senior Learning Consultant
Great Learning
Delhi
1 1 - 10.2021
- Connecting with CEO’S,CFO’s and making conversions
- Onboarding process
- Handing of National-International clients
- Ensuring product adoption through Customer life cycle
- Upselling-cross selling of products once they are onboard.
- Properly doing the after sales follow up as to make sure that bond lasts long
Beverage Manager
LN Garden Hotel
Guangzhou
03.2016 - 03.2020
- Investigating Problems
- Customer satisfaction
- Training staff
- Upselling the products
- Innovative ideas for business turnover
- Negotiate the contracts, Decision for the department
- Induction of the best and premium alcohol in the market.
- Making the connect with the guests and making them feel at home.
- Maintained highest standards for beverage quality and service.
- Resolved customer complaints involving food or beverage quality and service and by involving the Executive chef directly.
- Complied with health and safety regulations.
- Purchased beverage stock and handled all inventory needs.
- Orchestrated positive customer experiences by overseeing every area of F&B operations.
Manager
Fortis Escorts Heart Institute
08.2012 - 02.2014
- Food and Beverage requisition, Inventory , Upselling , Budget , Target allocation , Menus , Interaction with Patients and other HOD’s to ensure timely and quality service
Hotel Operation Trainee
DLF CLUBS
05.2011 - 08.2012
- Learning overall operations , F & B specialization, Acquiring essential knowledge to become future manager , Inventory , Cocktails ]
Education
MBA wine and spirit -
Vatel business School
MBA - International Business management and Marketing
Diploma Hotel - Hospitality Management
INLEAD
Bachelors - hotel and Hospitality Administration
IHM
Skills
Executive travel
HNI Itinerary planning
Travel research
Hotel accommodations
Overseas tours
Attention to Detail
Analytical and Critical Thinking
Accomplishments
- Speaking in public, to groups, or via electronic media
- LEADERSHIP
- Communicating goals so everyone understands them and their role in achieving them
- Positioning team members to use their talents optimally
- Promoting productivity and quality standards
- Motivating and inspiring everyone to do their best work
- Keeping team members on task, on schedule, and on budget
- Maintaining morale and workplace harmony
Timeline
Travel & Lifestyle Consultant
American Express
10.2021 - Current
Beverage Manager
LN Garden Hotel
03.2016 - 03.2020
Manager
Fortis Escorts Heart Institute
08.2012 - 02.2014
Hotel Operation Trainee
DLF CLUBS
05.2011 - 08.2012
MBA wine and spirit -
Vatel business School
MBA - International Business management and Marketing
Diploma Hotel - Hospitality Management
INLEAD
Bachelors - hotel and Hospitality Administration
IHM
Senior Learning Consultant
Great Learning
1 1 - 10.2021