Abhishek Pandey
New Delhi
Summary
Organized, dedicated and ambitious budding professional with excellent attention to detail and thirst for learning interesting in working with leading company and to use analytical thinking to the best of my ability combined with perseverance, so as to contribute to the organization's growth and goal. Resourceful professional in hospitality management known for high productivity and efficient task completion. Skilled in operations management, customer service excellence, and staff training. Excel at communication, leadership, and problem-solving to enhance guest satisfaction and operational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Startup Founder
Munch Box, Cloud Kitchen.
Mandi
08.2023 - 09.2024
- Created a website and social media presence to promote the startup.
- Contributed ideas for improving operational efficiency and increasing profitability.
- Developed business plan to launch startup venture.
- Conducted market research and identified target customer segments.
- Built a team of professionals with diverse skill sets.
- Oversaw financial operations including budgeting, forecasting, and accounting.
- Managed daily operations of the company including staff recruitment and training.
Operational Manager
Dropout Adventures, Hotel Inn and Cafe
Kullu
10.2019 - 08.2024
- Developed and implemented operational policies and procedures to meet organisational objectives.
- Addressed customer concerns with suitable solutions.
- Managed the daily operations of a team of 20 employees.
- Recruited, trained, coached and evaluated staff performance to ensure maximum efficiency.
- Organized workflow by assigning responsibilities to departments and teams and individuals.
- Reviewed customer feedback surveys in order to identify areas needing improvement in terms of customer satisfaction.
- Developed strategies to improve customer service, quality assurance systems, and business processes.
Sales Executive
EXPERT LOGISTICS [INDIA] PVT. LTD.
New Delhi
04.2018 - 07.2019
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Attended industry events to build relationships with key contacts in the field.
- Collaborated with internal teams such as marketing, engineering, finance, operations., to ensure successful execution of projects.
- Used cold calling and networking to sell products and services.
Front Office Associate Trainee
The Westin
Kuala Lumpur
02.2016 - 07.2016
- Completed 22 weeks of industrial exposure training in Front Office from The Westin, Kuala Lumpur, Malaysia.
- Answered incoming calls in a professional manner and directed them accordingly.
- Greeted guests upon arrival and managed check-in and check-out procedures.
- Assisted with room reservations, guest inquiries and requests.
- Provided helpful information to guests regarding local attractions, restaurants.
- Handled complaints from customers in an efficient and timely manner.
- Conducted regular inspections of the lobby area to ensure safety regulations were met.
- Solved minor customer issues and escalated major problems to supervisor.
Education
Senior Secondary -
Eminent Public School
01.2014
High School -
St. Benedict's School
01.2012
Diploma in Hospitality -
International Institute of Hotel Management
New DelhiB. Sc in Catering Science and Hotel Management -
Bharathiar University
CoimbatoreSkills
- Good listener and keen observer
- Positive attitude
- Can communicate efficiently
- Punctual and a team player
- Innovative, intelligent and diligent
- Ability to work under time constraints and works well under pressure
- Operations Management
- Entrepreneurial and Innovative
- Staff Management
- Business Planning
- Marketing
- Operations Oversight
- Goal attainment
- Cultural Awareness
- Sales and market development
- Sales Planning
Accomplishments
- Appreciation letter from The Westin, Kuala Lumpur, Malaysia for excellent performance during Internship.
- Served the Hotel Owner & General Manager of the Westin, Kuala Lumpur during internship period.
- Served the Hotel Owner of JBB Hotels & Group.
- Got a review on an international platform i.e. Trip Advisor for service at Westin Executive Club, The Westin, Kuala Lumpur, Malaysia during internship period.
- Participated in various extracurricular activities at college & school level including: 1. Symphony, The musical fest at IIHM, New Delhi. (2014 & 2015) 2. Independence Day celebrations at IIHM, New Delhi. ( 2015)
Leisuretimeactivities
- Photography.
- Watching Cricket, Movies and Shows.
- Travelling & Reading books.
- Listening to music.
- Trekking, Hikes, Exploring wilderness.
Certification
- Certified Front Office Professional -The Westin, Kuala Lumpur, Malaysia.
Timeline
Startup Founder
Munch Box, Cloud Kitchen.
08.2023 - 09.2024
Operational Manager
Dropout Adventures, Hotel Inn and Cafe
10.2019 - 08.2024
Sales Executive
EXPERT LOGISTICS [INDIA] PVT. LTD.
04.2018 - 07.2019
Front Office Associate Trainee
The Westin
02.2016 - 07.2016
- Certified Front Office Professional -The Westin, Kuala Lumpur, Malaysia.
Senior Secondary -
Eminent Public School
High School -
St. Benedict's School
Diploma in Hospitality -
International Institute of Hotel Management
B. Sc in Catering Science and Hotel Management -
Bharathiar University
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