Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ABHISHEK PANDEY

Hyderabad

Summary

IT Specialist with expertise in cloud infrastructure management and Microsoft technologies, particularly Azure administration. Proven track record in technical troubleshooting and delivering exceptional customer support, enhancing client satisfaction and operational performance. Experienced in leading projects that improve user experience and streamline processes. Dependable professional with strong communication skills, adept at resolving complex technical issues and providing effective training to end-users.

Overview

4
4
years of professional experience

Work History

IT Specialist

Big Idea Technology
Hyderabad
02.2025 - 06.2025
  • Served as an IT Specialist managing end-to-end cloud infrastructure, with a focus on Microsoft technologies.
  • Administered and maintained Microsoft Azure services, ensuring optimal cloud performance and resource management.
  • Acted as Azure Administrator, handling subscriptions, resource groups, virtual machines, networking, and identity management.
  • Managed Microsoft Intune for mobile device management (MDM) and mobile application management (MAM).
  • Functioned as a SharePoint Administrator, configuring and managing site collections, permissions, and workflows.
  • Oversaw Microsoft Teams administration, including policies, user access, integration, and troubleshooting.
  • Administered Entra ID (formerly Azure AD), managing user identities, groups, role-based access, and conditional access policies.
  • Experienced in Microsoft Defender portal, configuring security policies, monitoring threats, and managing endpoint protection.
  • Led infrastructure management, including system upgrades, patching, backup management, and performance optimization.
  • Acted as primary point of contact for client IT issues, providing technical support, issue resolution, and strategic IT guidance.
  • Ensured compliance with organizational and security policies, driving efficient and secure IT operations.

IT Technical Support Technician

Compucom Pvt Ltd
Pune
05.2022 - 11.2023
  • Provide first-line technical support to customers via phone and chat.
  • Diagnose and troubleshoot hardware and software issues for various devices and systems.
  • Assist customers in setting up and configuring new devices and software applications.
  • Document and track customer issues, resolutions, and interactions in a ticketing system.
  • Collaborate with other team members to resolve complex technical problems.
  • Stay updated with the latest technologies and product knowledge to provide accurate solutions.
  • Identify trends in customer issues and provide feedback to improve products and services.
  • Follow standard operating procedures and escalate issues to higher-level support when necessary.
  • Maintain a positive and professional demeanour while assisting customers.
  • Strive to achieve high customer satisfaction and timely issue resolution.

IT Technical Support Specialist

Concentrix
Pune
12.2021 - 05.2022
  • Conduct hardware diagnostics and troubleshooting for Dell desktops, laptops, servers, and peripherals.
  • Perform hardware repairs and replacements for faulty components, such as motherboards, memory, hard drives, and power supplies.
  • Install, configure, and upgrade Dell hardware components and systems.
  • Collaborate with customers to understand and resolve hardware-related issues.
  • Provide on-site support for Dell hardware installations and repairs.
  • Follow Dell's technical support documentation and procedures for servicing.
  • Ensure proper inventory management of Dell spare parts and components.
  • Test and certify refurbished Dell hardware for quality assurance.
  • Stay updated with Dell's latest product releases, technical bulletins, and service advisories.
  • Maintain accurate records of all hardware repair activities and service reports.

Asset Management Assistant

BNY Mellon
Pune
05.2021 - 10.2021
  • Inventory Management: Keeps track of all hardware assets, including computers, peripherals, and devices.
  • Asset Tracking: Provides real-time location and status updates for each hardware asset.
  • Maintenance Scheduling: Reminds users about regular maintenance tasks to ensure optimal performance and longevity of hardware.
  • Usage Analytics: Provides insights into hardware usage patterns to optimise allocation and utilisation.
  • Procurement Support: Assists in the procurement process by generating purchase requisitions and maintaining supplier information.
  • Reporting: Generates comprehensive reports on hardware assets, including inventory levels, maintenance history, and cost analysis.
  • Integration: Integrates with other systems like IT service management (ITSM) software for seamless workflow and data exchange.
  • Security: Ensures data security and compliance by managing access permissions and encryption.
  • User Support: Offers troubleshooting guides and resources to help users resolve hardware-related issues.

Education

12 - Science

CBSE Board
Uttarakhand
08-2011

10 - Science

CBSE Board
Uttarakhand
05-2009

B.com -

Jaipur Manipal University
Perusing (Last Year)

Skills

  • ConnectWise management
  • Technical troubleshooting
  • Customer support and incident management
  • Knowledge base administration
  • Remote support and system administration
  • Network fundamentals
  • Hardware and software expertise
  • Documentation skills
  • Problem solving and time management
  • Continuous learning
  • Microsoft Excel and Power BI
  • Active Directory management
  • Microsoft Word and PowerPoint proficiency
  • ServiceNow expertise
  • Microsoft 365 administration
  • Microsoft Azure administration
  • Microsoft Intune administration
  • SharePoint administration
  • Microsoft Teams administration
  • Entra ID management
  • Endpoint protection strategies
  • Cloud infrastructure management

Languages

English, Hindi: First Language

Timeline

IT Specialist

Big Idea Technology
02.2025 - 06.2025

IT Technical Support Technician

Compucom Pvt Ltd
05.2022 - 11.2023

IT Technical Support Specialist

Concentrix
12.2021 - 05.2022

Asset Management Assistant

BNY Mellon
05.2021 - 10.2021

12 - Science

CBSE Board

10 - Science

CBSE Board

B.com -

Jaipur Manipal University

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