Abhishek Pandey
Mumbai
Summary
Dynamic Customer Service Associate with a proven track record at Teleperformance, excelling in IBM software and data transformation. Expert in developing effective code and resolving complex errors, while fostering strong client relationships. Adept at problem-solving and time management, consistently delivering high-quality outcomes in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Teleperformance
Mumbai
05.2022 - 06.2025
- Working with IBM Software (ODM).
- Developed effective code on the JRULE framework, i.e. Action Rule and Decision Table on IBM.
- Carried out the development of the rule, created it, and tested it for the outcome of the code.
- Performed data transformations.
- Assisted in resolving errors, i.e. Probable error, variable not found, and incorrect output.
Education
MCA
RSMT
Varanasi U.P.07-2020
BCA
RDPG
Bhadohi U.P.06-2017
Skills
- Customer service
- IBM software
- Data transformation
- Error resolution
- Code development
- Decision table development
- Action rule creation
- Client relationship management
- Time management
- Problem solving
Timeline
Customer Service Associate
Teleperformance
05.2022 - 06.2025
MCA
RSMT
BCA
RDPG
Similar Profiles
RAHUL PANDERAHUL PANDE
Technical Support Executive at TeleperformanceTechnical Support Executive at Teleperformance
Abhinandan SehajpalAbhinandan Sehajpal
Supervisor at TeleperformanceSupervisor at Teleperformance
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance
Dominick De Jesus Urzola CachanDominick De Jesus Urzola Cachan
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
Suraj SethSuraj Seth
Assistant Manager – Direct Tax at CBV & Associates LLPAssistant Manager – Direct Tax at CBV & Associates LLP