Abhishek Pandey
Noida
Summary
Product Ops professional focused on improving onboarding funnels, building scalable workflows, and turning product gaps into measurable user and operational impact. Experienced in driving efficiency, reducing friction, and enabling better product decisions through data and execution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product Operations
Uber
Gurgaon
12.2025 - Current
- Partnered with engineering and ops to improve onboarding funnel across 30+ countries for AI annotation workers — defined PRDs, fixed validation logic, cut drop-offs by 20% and doubled daily sign-ups
- Worked with payments and engineering to migrate payment rails across 3 countries (21 total) and reduced payment delays through automated tax and payment profile notifications
- Established dashboards (Looker/SQL) with data and ops teams to track onboarding funnel and BGV pipelines for 50K+ contractors, enabling 30% faster decision-making
- Collaborated with legal, fraud, and engineering teams to expand onboarding to 7 new US states, drafting policies and SOPs to ensure compliance requirements were met
- Conducted competitive benchmarking for AI data labeling platforms, mapped onboarding flows in Figma, maintained 98% document accuracy and 95% SLA, identified 10 feature gaps to inform roadmap priorities
Program Manager- Business Ops
Testbook.com
04.2022 - 08.2025
- Launched "Pass Elite", a product line leveraging user behavior insights, achieving 1L+ user adoption and generating ₹6 Cr in new revenue.
- Owned P&L and growth outcomes for business units, translating data insights into growth programs that increased conversion efficiency by 150% and tripled revenue in two quarters.
- Collaborated with tech/product teams to optimize platform and processes, enhancing learning flows, integrating GPT-powered content engines, and automating workflows across 200+ sheets.
- Generated a top organic funnel with a daily active user (DAU) base of 1.4 million through Q&A, multiple-choice questions (MCQ), and previous year papers (PYP), which accounted for 76% of the total traffic on Testbook.com.
Program Associate
Testbook.com
Navi Mumbai
10.2020 - 03.2022
- Led end-to-end strategy for CUET & Teaching exams, launching new test series and SmartBook ecom delivery, resulting in 3x user growth and 30% increase in active enrolments within 2 quarters.
- Automated user engagement across marketing channels using Google Scripts for Telegram and other platforms, reducing manual effort and ensuring consistent workflow.
Education
B.E. - Electronics & Communication Engineering
Chandigarh University
Skills
- Product Management
- Stakeholder Management
- User Research
- Data Analysis
- Research
- Marketing Campaign
- Business Strategy
- AI Automation
- Ecom Operations
- SQL
- Query Builder
- Figma
- Lucid Chart
- App Script
- Canva
- MS office
- P&L management
- Policy writing
- Artificial Intelligence
- NotebookLM
Certification
- Star Performer Certificate (Q1 2021 and Q4 2022, 2024)
- Star Performer of the 2nd Quarter of Testbook.com for successfully launching and managing the TGT Category.
- Successfully launched various states' test series, which directly increased the top funnel.
- Certificate of appreciation from IIT Techkriti.
Hobbies and Interests
- Research and Social Media
- Football
- Current Affairs
Professional Projects
- Led end-to-end onboarding expansion across 7 restricted US states by defining PRDs, designing flows in Figma, running UAT with QA, and working with fraud and legal teams to draft compliance policies and SOPs — successfully unblocking onboarding for a previously restricted contractor segment.
- Chat GPT & AI Integration, Partnered for LMS integration, resulting in a 50% efficiency increase in task processing. Integrated Google Apps Script across 200+ Sheets to streamline daily tasks, enhance efficiency, and reduce manual effort, significantly cutting down man-hours.
Timeline
Product Operations
Uber
12.2025 - Current
Program Manager- Business Ops
Testbook.com
04.2022 - 08.2025
Program Associate
Testbook.com
10.2020 - 03.2022
B.E. - Electronics & Communication Engineering
Chandigarh University