Abhishek Pant
Gurugram
Summary
Dedicated software professional with 8+ years of experience in IT consulting and production support. Currently working as a Senior Software Engineer providing L2/L3 support for SaaS-based applications built using Java and Spring Boot and hosted on AWS. Strong exposure to application code flow, incident management, root cause analysis, release coordination, and cross-team collaboration. Actively upskilling to strengthen hands-on development capabilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Software Engineer
Guardian India Operations Pvt. Ltd.
Gurugram
10.2022 - Current
- Working as a Senior Production Support Engineer providing L2/L3 support for Java Spring Boot–based SaaS applications hosted on AWS
- Supporting CRP (Custom Reporting Platform) – A React-based UI application integrated with Databricks and Control-M for automated report creation and subscription management. Reports are developed using QuickSight and Tableau, enabling self-service analytics and scheduled distribution
- Automated time-consuming manual operational processes using Postman scripting and Splunk dashboards
- Understanding and supporting multiple external system integrations including Databricks data pipelines and Control-M job orchestration
- Leading discussions with development teams to get production defects fixed using RCA and data-driven analysis
- Managing production deployment activities from change request initiation to post-deployment validation
- Identifying root causes of production defects by analyzing logs and code flow
- Active member of the Ops Readiness team, participating in PI planning, sprint tracking, and Jira dashboard maintenance
- Recipient of multiple awards including Standing Ovation, Kudos, and High-Five for performance and ownership
Java Production Support Analyst
Wipro Technologies Ltd.
Gurugram
02.2020 - 09.2022
- Client: Canara HSBC OBC Life Insurance
- Understanding business requirements and providing technical solutions to improve user experience
- Tracking and resolving production defects using CRM tools
- Analyzing Java code flow, debugging issues, performing RCA, and fixing production defects
- Automated manual processes using PL/SQL
- Worked closely with development teams across the SDLC for new features and defect fixes
- Supported multiple client applications including customer websites and staff portals
Project Engineer
Wipro Technologies Ltd.
Hyderabad
03.2017 - 01.2020
- Client: British Petroleum
- Performed data analysis using SQL queries for order management, pricing, inventory, and purchasing systems
- Modified data using SQL and PL/SQL scripts
- Created and maintained reports using SQL and PL/SQL
- Provided user support and knowledge sharing for Oracle applications
Education
M.Tech - Software Systems
BITS Pilani
Bachelor of Computer Applications -
IIMT Group of Colleges
Skills
- Java-Beginner
- Spring Boot-Beginner
- Hibernate-Beinner
- RESTful Web Services
- React-Beginner
- SQL
- PL/SQL
- Oracle Apps
- Databricks
- AWS CloudWatch
- Splunk
- AppDynamics
- QuickSight
- Tableau
- Control-M
- Postman Scripting
- Swagger
- Jira
- ServiceNow
- Agile
- SAFe
- ITIL
- CI/CD Collaboration
Certification
- Certified SAFe Practitioner (SAFe 6.0), Scaled Agile, Inc., 02/01/25, 02/01/26
- ITIL Foundation – Learning Path
- Agile Product Owner – Techniques
- Cert Prep: Scrum Master
- Stay Lean with Kanban
- Learning Kubernetes
Awards
- Standing Ovation Award, 12/01/25
- Kudos Award, 07/01/25
- Kudos Award, 02/01/25
- High-Five Award, 03/01/25
Personal Information
Title: Senior Software Engineer
Languages
Hindi
First Language
English
Proficient
C2
Punjabi
Elementary
A2
Timeline
Senior Software Engineer
Guardian India Operations Pvt. Ltd.
10.2022 - Current
Java Production Support Analyst
Wipro Technologies Ltd.
02.2020 - 09.2022
Project Engineer
Wipro Technologies Ltd.
03.2017 - 01.2020
M.Tech - Software Systems
BITS Pilani
Bachelor of Computer Applications -
IIMT Group of Colleges