Open To Work
Abhishek Panthri
Ghaziabad
Summary
Working as Platform Engineer with experience supporting and maintaining scalable and secure infrastructure for enterprise applications. Proven expertise in cloud security using Zscaler (ZIA, ZPA), automating workflows with job schedulers like Autosys, and supporting application delivery. Adept at leveraging scripting (Python/Shell), and cloud technologies to drive operational efficiency and ensure high-availability of internal developer platforms.
Overview
13
13
years of professional experience
Work History
Service Delivery Engineer
Zen and Art Pvt Ltd
11.2022 - Current
- Maintained Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) to enforce Zero Trust network security policies, ensuring secure access for a global user base.
- Troubleshot complex security and network issues related to Zscaler, collaborating with engineering and operations teams to resolve incidents and improve service reliability.
- Developed and managed batch job workflows using Autosys, automating critical business processes and data movement tasks.
- Provided technical assistance for the development and maintenance of Autosys job definitions, ensuring timely execution and successful completion of scheduled tasks.
- Utilized AppHero (or similar application performance monitoring tools) to monitor system performance, analyze metrics, and troubleshoot application issues.
- Automated routine tasks and streamlined operational processes using scripting languages such as Python and Shell, reducing manual effort and potential for error.
- Collaborated with cross-functional teams, including software development, QA, and security, to ensure platform requirements were met and best practices were followed.
- Created and maintained technical documentation, including standard operating procedures (SOPs), runbooks, and platform architecture diagrams.
Linux Administrator
I2k2 Networks Pvt. Ltd
Noida
07.2014 - 10.2022
- Working as Technical Engineer (Linux Administrator) with total experience of 7+ years in Linux administrating, planning, design, installation and configuration of Linux servers & open-source applications, remote support, maintenance and troubleshooting, networking, user management and facilities management on multiple platforms, governed by communication protocols.
- Key Deliverables:
- Task automation using bash.
- Server monitoring, Health checkups, Statistics, Reporting using ZABBIX, Cacti.
- Live Mail Server Migrations on the fly with huge user databases ranging up to 2000 users using imap with zero downtime and zero mail loss.
- Deployment, Maintenance, Monitoring, up-gradation MAIL CLUTSER consisting of 140 servers.
- Running Exim, Clamd, Spamassasin, Dovecot, MySQL, Apache, Nginx under Environment, providing 24
- 7 phone, chat, email support for 2.5 Lakh+ corporate email id's.
- Manage DNS Server & Firewall.
- Managing hosted Email Archive Solution service.
- Spam monitoring; Abuse monitoring, Managing IP Listing and De-listings.
- Red Hat Enterprises Linux 5, Centos 5.5, 6,7 installation, Configuration & Management of Apache, Sendmail, ProFTP, Samba, VMware, MySQL, PHP, Squid, DNS, Nagios, MRTG, Firewall, NAT, DHCP, VPN, RAID, LVM, NFS, Quota, NIS, LDAP, KVM.
- Various installations of Exim, Dovecot, Apache, Tomcat, Jboss, WordPress, Apache.
- Managing 300+ virtual instances of Linux servers and Zimbra mail servers on VMware & Zen.
- Preparing Documentation, Evaluation, Testing, Deployment of required infrastructure and enhancing the current services and solutions.
Customer Service Representative
Tech Mahindra
Noida
03.2013 - 02.2014
- Worked with Tech Mahindra Pvt. Ltd. as an Associate Customer Service Representative for Tata Tele Services EBS ICE Process in service desk.
- Key Deliverables:
- Perform/Monitor various customer complaints and maintenance activities.
- Provide customer service & technical support to the users for Enterprise Business Support by raising incident tickets.
- Even book keeping on the issues received and assigned relevant team.
- Have been trained & successfully represented L2 team & tester median access in daily service review.
Education
Bachelors of Computer Application -
IME Sahibabad
Ghaziabad01.2010
Skills
- Linux
- VMware
- System monitoring
- Skilled in Apache
- Server Management
- Debugging networks
- Knowledge with RedHat
- System upgrades
- Program installations
- Servers’ expertise
- Technical Analysis
- Send Mail Transfer (SMTP)
- Internet Message Access Protocol (IMAP)
- Network Information Service (NIS)
- Proxy (Squid)
- File Transfer Protocol (FTP)
- Domain Name System (DNS & RDNS)
- Dynamic Host Configuration Protocol (DHCP)
- Network File System (NFS)
- Secure Shell (SSH)
- Logical Volume (LVM)
- Samba
- Telnet
- ISCSI
- CISF
- Hardware & Software RAID
- Linux & Windows Partition create with FDISK in Linux
- Regular Backups with CRONTAB
- User & Group Quotas
- Citrix ZEN
- Host based security
- Iptables
- FirewallD
- Kerberos configuration
- Securing server for encrypting connections & transfers with SSL
- IPMI
- HyperVM
- Cpanel Control panel & WHM
- Webmin Direct admin
- Zimbra
- Zabbix
- Cacti
- Plesk
- WHMCS billing system
- Kayako Ticket System
- Kayako Live chat system
- Familiar with different domain provider portals
- Coordination with Datacenter teams
Work Preference
Work Type
Part TimeFull TimeLocation Preference
RemoteTimeline
Service Delivery Engineer
Zen and Art Pvt Ltd
11.2022 - Current
Linux Administrator
I2k2 Networks Pvt. Ltd
07.2014 - 10.2022
Customer Service Representative
Tech Mahindra
03.2013 - 02.2014
Bachelors of Computer Application -
IME Sahibabad