Abhishek Paspula G

• Recruited, trained, coached and mentored staff members in customer service skills.
• Monitored stock levels regularly to avoid out-of-stock situations.
• Evaluated employee performance on a regular basis to ensure quality standards were met.
• Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
• Ensured that store was clean and organized at all times.
• Implemented effective cost-control measures to maximize profitability.
• Conducted monthly meetings with staff to discuss operational issues or changes.
• Analyzed sales figures to identify trends and opportunities for improvement.
• Provided training sessions for employees on best practices when using various systems within the e-commerce platform.

Problem Solving. Team Management, Data Analysis, Asset Management, Employee Training, Hitting Targets, Internal Theft Investigation, Performance Appraisal, Operations Management, Waste Management, Hygiene, Roaster Planning, Theft Prevention, Multi-Unit Management, Recruiting, Store Maintenance, Asset Protection, People Management, Process Adherence, Inventory Management, Multi-Tasking, Food Safety Etc.

• Developed and maintained relationships with customers to ensure their satisfaction.
• Investigated customer complaints and provided solutions within acceptable time frames.
• Tracked customer order statuses using various systems including CRM software.
• Gathered customer feedback and reported it to management for further action.
• Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
• Analyzed call data to determine areas of improvement in customer care process.
• Participated in team meetings to discuss strategies for improving customer satisfaction levels.
• Maintained accurate records of customer interactions and transactions in CRM system.