Abhishek Pathak

As a Regional Training Manager at HP India Sales, overseeing and managing all training-related activities for Organization across MP and CG State.

Strategic Training & Development: Led the training and development of sales force, including in-store promoters across exclusive stores, multi-brand outlets, LFR stores, RLFR, Fleet on Street, and ASMs. Integrated the latest learning technologies to meet organizational requirements effectively.

Program Planning & Implementation: Developed and managed comprehensive training programs, including product training, process training, sales, and communication training to boost retail sales performance. Expertise in short- and long-range planning, competency and technical skill gaps, and traditional and web-based training.

AI Expertise & Knowledge Enablement: Designed and implemented national AI education and training programs, enhancing the technological proficiency of the sales force across India. Leveraged AI-driven strategies to optimize training outcomes and improve sales performance. Partners and Dealers Engagement: Organized and managed Partner/Dealer meets and Training meets for T2 and T3 partners, ensuring alignment and collaboration. Established solid and trusting partnerships through exceptional relationship-building skills.

Coordinated Efforts: Effectively coordinated with partners and distributors to streamline training and sales processes.

Content Creation & Design: Created and designed engaging content for training sessions, product guides, and marketing materials. Expertise in course development, curriculum design, needs analysis, and quality assurance.

• Budget Management: Planned and executed training programs within budget, optimizing resources for maximum impact. Experienced in budgeting and administration of training programs.
• Tech Digest Management: Created and managed Tech Digest, a weekly series of "Did You Know" posts, utilized across India and international markets including Sri Lanka, Malaysia, and Bangladesh.
• HP Miles Initiative: Planned and a Part of the panel for the national initiative "HP Miles," aimed at increasing ISP productivity and knowledge.

Awards & Recognition:

• Best Numero Uno Trainer within 6 months.
• Dronacharya Award within 1 year.
• Best Regional Training Manager.

Key Achievements:

• Increased retail sales by effective training programs.
• Enhanced partner engagement and collaboration, resulting in improved sales processes.
• Successfully launched and managed AI training programs, boosting technological proficiency.
• Planned and executed high-level management training programs for high-performing personnel to advanced skill development.
• Recognized for outstanding performance with multiple awards, underscoring expertise and dedication.

Learning and Development Manager

• Exceeded goals through effective task prioritization and strong work ethic.
• Managed learning and development for 300+ field and call center executives.
• Created and executed learning strategies and programs.
• Implemented various learning methods (coaching, job-shadowing, online training).
• Designed and delivered training content.
• Evaluated success of development plans and maximized learning opportunities.
• Coordinated with HR for recruitment of training executives.
• Connected with stakeholders for monthly performance evaluations.

Call Center Development

• Maintained and improved call center operations by monitoring performance and resolving issues.
• Assessed employees' skills and productivity, provided evaluations and improvement advice.
• Established high standards for productivity, quality, and customer service.
• Handled budgeting and project estimates monthly.

Assistant Manager Training, Oppo

• Hiring, training, and development of promoters/sales associates.
• Assigned sales targets at multiple outlets and derived sales team members.
• Handled dealer relationships with sales team and organization.
• Prepared training calendar and pre-journey plans monthly.
• Conducted classroom, online, and route trainings.
• Managed 70+ promoters, providing sales, product, and communication skills training.
• Performed regular audits of promoters' product and process knowledge.
• Assisted sales promoters in achieving sales targets through online/offline training.
• Delivered technical, induction, and behavioral training.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Developed strategies to increase sales and drive profits.

(Mainframe Systems Smart Institute)

• Roles & Responsibilities:- Established and Maintains and improves call center operations by defining metrics and KPI as well as monitoring agents and Leads performance and identifying and resolving problems
• Handling a team of tele sales executive managing their performance and achieving sales targets
• Handling escalated sales leads and calls
• Plan and manage KPI and KRA of tele sales executives and team members
• Training and development of agents and team members
• Providing Product, Technical and soft skills Trainings to the agents
• Development and Skilling of managers.
• Activation of Agents
• Maintaining KPI and KRA's of trainer
• Motivating the agent's and Team Leaders for persistent and continuous growth
• Evaluated trainee performance to provide individual coaching, tools and constructive feedback.
• Improved revenue generation of new hires 20% by implementing new, improved onboarding process

• Training and development of Agents
• Development and Skilling of Agents.
• Activation of Agents.
• Providing product and process training.
• Maintaining Kpi and Kra's of trainer.
• Motivating the agent's for persistent and continuous growth.
• Carried out day-to-day duties accurately and efficiently.
• Maintained energy and enthusiasm in fast-paced environment.
• Used coordination and planning skills to achieve results according to schedule.

Roles & Responsibilities:-

• Advertising and Promoting the company's campaign through various social media platforms.
• Generating and verifying the leads through social media.
• As a team leader, handling team, managing their overall performance.
• Publishing the performance report and organizing team R&R on daily basis.
• Scheduling the roster and alignment of monthly, weekly and monthly shifts and task.

• Worked with INFOSYS(as a vendor) for post office financial inclusion digitalization project
• Worked with NAGAR NIGAM Bhopal for E-governance Ration card and SSSMID Project
• Worked with INDIAMART for sellers and business registrations.