Laksha Rajoria
Mumbai
Summary
Consultant with 3 years of experience in business analysis and process optimization. Skilled in Agile methodologies to drive project success, improve data accuracy, and enhance operational efficiency. Expertise in requirement gathering, stakeholder collaboration, and driving alignment with business objectives. Proficient in leading User Acceptance Testing (UAT) to ensure high-quality deliverables.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Consultant
Capgemini
05.2022 - Current
- Third Party Risk Management Project: Centralized TPRM assessments on ServiceNow, enhancing security, refining workflows, and streamlining operations to mitigate risks and improve efficiency.
- Facilitated in-depth requirement gathering sessions with risk domain owners, meticulously analysing inputs to identify process enhancements and ensuring implementation of proposed changes.
- Developed detailed and well-defined Acceptance Criteria for over 150 user stories, ensuring alignment with business objectives and enabling seamless development, testing and implementation.
- Improved the workflow efficiency by 30% by collaborating with stakeholders to implement system upgrades on Vendor Management Workspace through enhanced process optimization.
- Led the execution of 150+ UAT and business verification test scripts for user story enhancements on ServiceNow, resulting in a 20% reduction in post-launch defects.
- Regulatory Reporting Project (Phase 2): Automated financial reporting and mapped data to the LDM through ETL mapping and CML design.
- Automated 80+ manual reports by leveraging Agile methodologies, reducing manual errors and improving data load efficiency, which led to a 20% improvement in resource allocation.
- Formulated ETL mapping document for financial reporting process, improving data integration and ensuring consistent data flow across systems, resulting in a 15% reduction in data errors.
- Conducted in-depth gathering and analysis of requirements to address complex data management challenges, delivering targeted solutions that improved client satisfaction.
- Mentored and trained 10+ team members, boosting team productivity through knowledge transfer and skill development sessions.
- Regulatory Reporting Project (Phase 1): Developed a Consolidated Milestone Lineage to trace data sources for financial reports, guaranteeing alignment with project milestones and supporting future phases.
- Facilitated in-depth requirement-gathering sessions with clients, enhancing project clarity and achieving 100% alignment on objectives.
- Designed the Consolidated Master Lineage (CML) for client’s financial reports, mapping the reports to Logical Data Model (LDM), tracking report sources, and improving data accuracy to support the project’s next phases.
- Managed project documentation, including BRDs, FSDs, ensuring accuracy and accessibility using MS Word and Excel.
Education
MBA - undefined
Indian Institute of Management Kashipur
01.2022
BBA - undefined
Madhav university
01.2018
Skills
- JIRA
- Power BI
- Tableau
- Excel
- PowerPoint
- ServiceNow
- Confluence
- SQL
- Stakeholder Engagement
- People Management
- Agile Methodologies
- Project Reporting & Documentation
- Communication
- Problem-Solving
- Requirement Gathering
- Project Management
Certification
- Agile Project Management by Udemy
- Power BI Course by Coursera
- Operational Risk Management by Udemy
- Fundamentals of Project Planning and Management by University of Virginia
Timeline
Consultant
Capgemini
05.2022 - Current
MBA - undefined
Indian Institute of Management Kashipur
BBA - undefined
Madhav university
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