Abhishek Paul Banswar

• Acquisition of NTB CASA of self as well as Team members .
• Increased branch revenue by Percentage% through Cross sell of TPP products .
• Team handling .
• Resolved customer complaints to maintain high level of satisfaction.
• Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
• Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
• Managed branch sales, customer service, finances and recordkeeping.
• Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists..
• Established strong relationships with key clients through attentive service and expert product knowledge, solidifying their loyalty and trust.
• Conducted regular performance reviews for team members, identifying strengths as well as areas requiring further development or training opportunities for continuous growth.
• Developed and executed targeted marketing campaigns with personalized outreach, resulting in a boost in new client acquisitions.
• Coached and mentored sales team members to enhance individual performance and earn incentives.
• Interviewed, hired and developed team of Number.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Delivered Trade forex and Bank guarantee to clients .
• Deals with HNI Clients.
• Managed a portfolio of 20 crs .

• As in Cluster Co Coordinator My key role is to support Branches in Cluster in terms of Business, Compliances, Approvals.
• Provide Day to day data which help branches to achieve to Grow and achieve its targets as per Bank Requirements.
• Data Analysis and Planning of Strategies, certain campaign which help cluster to Grow MOM basis and YOY basis.
• Prepare certain PPT and Data for branches and Cluster as per Cluster Requirements.
• TEAM HANDLING.
• During My tenure cluster was PAN INDIA NO 1.

• Implemented proactive risk management strategies to minimize potential losses and protect the bank''s assets.
• Collaborated with cross-functional teams to develop tailored financial products for priority clients.
• Streamlined banking processes for increased efficiency and improved client experiences.
• Represented the bank at industry conferences and networking events, fostering relationships with potential clients and expanding brand awareness.
• Collaborated closely with product specialists to ensure full understanding of the bank''s offerings for effective sales pitches to prospective clients.
• Consistently exceeded sales targets through proactive prospecting efforts and strong relationship-building skills.
• Utilized CRM tools to manage client interactions efficiently, ensuring timely follow-ups on inquiries or issues.
• Developed and maintained strong relationships with high-net-worth clients, leading to long-term loyalty and trust.
• Handled escalated client complaints with tactfulness and diplomacy, resolving issues promptly while preserving client relationships.
• Enhanced client satisfaction by providing personalized financial advice and exceptional customer service.
• Activated new NTB accounts and cross sell and increase Branch revenue.
• My Prime Responsibility was to provide financial solutions to the Priority customers and ensuring value added services and increasing liabilities size of relationship via balances in accounts of existing customers and enhancing customer profitability by capturing larger share of wallet, deepening the existing relationships by cross selling of Bank's products and Services/ third party investment products and also Increasing customer engagement through other non-investment products like Forex, Remittances, Loans, etc. to the new and existing customers.
• Rendering services to the HNI clients.
• Have knowledge of Handling Operational work in Branch like Cash Handling, Customer Request and Queries, RTGS and NEFT. And also have been in operational work whenever needed in branch.
• DD issuance and printing , Cheques clearing

CGPA-8.97