Abhishek P.L

Dept.: Business Operation’s (Process Improvement & Adherence).

• Strategic Operational Guidance: Spearheaded process transformations, both digital and manual, while modifying and initiating standard operating procedures in collaboration with Sales, Operations and Monetization Teams. Offered strategic direction to teams, ensuring quality, adherence, and achievement of product goals and revenues.
• Customer-Centric Growth: Leveraged Data driven insights and 1v1 customer interactions to develop pricing, customer acquisition and market expansion strategies. Contributed to business expansion and elevated customer satisfaction by coaching and motivating teams for exceptional performance.
• Efficient Task Coordination: Orchestrated seamless teamwork by coordinating information, structuring tasks, and driving goal-oriented excellence among team members.
• Performance Enhancement: Enhanced team confidence and communication skills through empowering training sessions, resulting in improved product knowledge and overall performance.
• Progress Tracking and Reporting: Monitored and reported team progress to business leaders, optimizing resource utilization and fostering a positive, productive work environment.
• Escalation Management: Chairman, CEO, Social media etc RCA and Corrective actions leading to inputs for training Module Enhancement.

Dept.:Business Operation’s (Project Monitoring & Mentoring).

• Establish Service Infra across Bangalore North & East Circle JPs.
• Build and execute marketing strategies through competitive research, platform determination, benchmarking, messaging, and audience identification.
• Handling Team of 26 JP/Branch Managers across Circle.
• Responsible for Sales, Service & Process implementation across Circle.
• Team building as per Project Projection and HR across JPs (Field Engineers).
• Material & Consumable Planning across JPs as per Project Forecast with support of SHQ for Smooth operations at JC.
• Field Readiness across JPs (Manpower, Training & Validation, Tools, Uniform) As per Company guidelines.
• End to End Customer Life Cycle Management: Connect, Solution Offering, Care with Defined SLAs.
• Ensuring implementation installation Quality and adherence as per working Guidelines.
• Ensure Team and field Manpower productivity and optimization of resources..
• Team review based on KPI Weekly and Monthly to bring in ownership mindset and system based working.

Dept.: E-Com Business Operation’s.

Clients Project Handled: Amazon, Honeywell, Allied Pickford, Elicia, OYO, OLA, Nestlé, Hafele, Etc.

• Handling Team of 6 Managers across verticals.
• Responsible for driving team towards KPI & Project Milestone.
• Responsible for Partner/Franchisee (End to End) in project.
• Weekly Performance Review within Specific TEAMs.
• Monthly Performance Review with Project Partners.
• Upselling Target Drive and milestone Related KPIs.
• Monthly Review with stake holders on progress of project.
• Responsible for Partners Billing and related issue along with Commercial/finance Team for smooth flow of project.
• Responsible for Partners Billing and related issue in project.
• Manpower Forecast across Territory and Training as per project requirement.
• Process update and Audit Across territory.
• Totally Responsible for Project, Ultimate Goal Is project closing.