Abhishek Poojary
Assistant General Manager
Dombivli
Summary
Seeking Managerial assignment in Collections Services with an organization of repute.
Dynamic & result oriented collection expert professional with 6+ Years of rich, experience in Collection / MIS operations. Currently working as AGM at GrayQuest Education Finance, Mumbai. Demonstrated Competencies in Collections services, also resolving customer disputes and coordinating Insitutions and agency for better collection. Exhibits honest work ethic with the ability to excel in fast-paced, time-sensitive Environments. Excellent interpersonal, Communication, organizational skills with Proven abilities. Experience of making MIS for collection operations and analyzing various reports for decision making, process excellence, quality assurance and soft skills.
Overview
5
5
Languages
Work History
Assistant General Manager – Collections ( Education Loan all Bucket)
GrayQuest Education Finance Pvt. Ltd.
- Managing team of 10 Managers and Assistant Managers along with 50 plus Tele-callers for Education Loan Collections
- Emi collection from clients on PAN India level across all buckets
- Managing field team and agency across PAN India
- Management and updation of customer payments
- Interaction with clients and Institutes to resolve disputes and issues
- Handling Agency Allocation and sending Legal Notice to defaulters
- Achieving Target with proper Team Management and Data Strategy and Analysis
- Managing pay-outs and incentives of Team along with minimising the attritions
- Expert in MIS and Report publishing for daily tracking of collections
- Skip Tracing of 60+ and 90+ Bucket cases using various modes
- Use of NACH presentation based on clients company and salary date to ensure maximum collection via Auto-Debit
- Expertise in Digital Collection using numerous Ideas and Data Analysis
- Risk analysis of cases
- Prioritising cases based on NBFC requirements and risk analysis
- Hiring management for entire portfolio
- Planning refresher courses on monthly basis.
Senior Collections Supervisor (PL current BKT)
HDB Financial Services Ltd
- Managing 25 people in X-bucket
- Achieving target month on month by making proper team bonding and keeping a very good control on attrition
- Handling a vast PD, Progressive and Preview Dailer
- Expert in data strategy in terms of allocation and churning data for Dialler to get best output collection plan
- Making Team to be perfect in data management and customer handling by having refresher sessions and Q/A regularly
- Management and updation of customer payments, mainly punching of online payments for timely payment in SOA update
- Managing 6000 data point by applying proper strategy and collection tactics with help of MIS prepared to achieve organizational goal
- Capacity to learn and adapt newer ideas in terms of people management and very much expert to make people work by setting best example in conflict management and always keen to make an environment to feel people comfort to work with the best personality management.
Team Leader
Siddhi Business Solutions
- Managing BKT-1 and NPA Customer account with the help of Telecalling and Field Team with a total team size of 15 people
- Handling clients and bankers
- One point of contact to the Customers and Bankers
- Helping Customers with their requirement i.e SOA
- Field, settlement
- Coordination with the field team for payment and Collection Hardcore as well as resolution
- Following up on mails with Bankers and customers for better coordination
- Visit on field with field team for high risk and high value customers.
Education
B.E. Mechanical - undefined
Mumbai University
Functional Competencies
- Proactively tracking and working on Telecalling and Field Team for consistent improvement in tackling the customers.
- Customer payment and Dispute management and Co-ordination with the Circles for carrying out the process effectively.
- Escalation of Telecalling Team and customer to facilitate better service.
- Generate Various Circle level MIS reports & other performance report to facilitate Superior Performance.
Career Recognition
- Prepare Collection tips and reports for In-house Team for daily tracking of DRR and achievement.
- Expert use of Excel and Access for preparing MIS.
- Two times Best Employee of the year winner.
Linguistic Proficiency
- English
- Hindi
- Tulu
- Marathi
- Kannada
Personal Information
- Date of Birth: 01/01/96
- Marital Status: Unmarried
Accomplishments
Achieved best employee for 2 consecutive years
Timeline
Assistant General Manager – Collections ( Education Loan all Bucket)
GrayQuest Education Finance Pvt. Ltd.
Senior Collections Supervisor (PL current BKT)
HDB Financial Services Ltd
Team Leader
Siddhi Business Solutions
B.E. Mechanical - undefined
Mumbai University
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