Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Personal Information
Languages
Timeline
Generic

Abhishek Pradeep Gandhi

Mumbai

Summary

Dynamic Assistant Manager at Tata Communications Ltd. with expertise in project management and vendor coordination. Proven track record in optimizing service delivery and enhancing operational effectiveness. Skilled in Python programming and effective communication, driving successful outcomes in complex network environments. Adept at leveraging analytical skills to achieve significant improvements in service activation and fulfillment.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Tata Communications Ltd.
12.2021 - Current
  • Pre-Delivery End to End Testing of GVPN, IZO, VNO, DIA, GDE, IPL circuits.
  • Service Activation and fulfillment of customer services, Co-ordination with International Carriers to meet various requirements & diagnose the fault occurring in the interconnection of the network.
  • Order Management - Login to commissioning, Process management, Inventory Management with Supply chain, PMO, Data Analytics.
  • Collaboration with Program Managers, Project Manager, Solution design, Global Access Management (Supply Chain) and International Carriers across US, Europe, and Asia Pacific regions.
  • MRC and NRC dashboards and presentation of Revenue realization using Power Bi and Python.
  • Project & Program Management - Planning and Execution of Orders.
  • Products - GVPN, IAS, GDE/NDE, IPL/NPL.
  • SDWAN Skills - SDH, PDH, MPLS-TP, DWDM, OTN, IP, Python, Microsoft Power BI.
  • Tools - Crammer, Salesforce, REPC, Meta-Solve, CBOSS, Axis.

Deputy Manager (Resident Engineer L2 Ent Svc Assurance)

Reliance Jio
12.2020 - 12.2021
  • Monitoring all (L3VPN, ILL, SIP TRUNK, MPLS and L2VPN) PAN India HDFC Bank Limited JIO links and achieving agreed SLA.
  • Performing FLT and troubleshoot with Client (HDFC Bank) NOC team.
  • Raising SR's and coordinating with JIO NOC, Customer NOC and JIO Field Team to resolve the SR within TAT/SLA. Preparing MTTR, SDR, SLA, FTD reports for clients and JIO.
  • Troubleshooting on SR and checking GPON, Ethernet and UBR (RF) media end to end.
  • Providing timely based updates and resolution/RFO to customer via mails and calls.
  • Working on routing protocols ISIS and BGP with clients.

Sr. Customer Service Executive

Tata Communications Ltd.
04.2017 - 11.2020
  • Allocation of resources such as: LAN & WAN IP's and VLAN, Port allocation on router and switches (Cisco, Alcatel-Lucent and Juno's).
  • Triggering Engineering Team for arrangement of required resources of card, BW and port requirements.
  • Performing testing and turn up of Global point to point dedicated Ethernet Circuits (Layer 2).
  • Performing tests on ethernet services which includes BERT and standard RFC2544.
  • Coordinating with Program managers/Customers and Field Operation team for successful delivery of links.
  • CLR creation in Cramer and REPC.
  • Closing Orders: All connection IP orders of TATA customers are ready for Billing after closing orders.
  • Customer device end to end testing and configuration (Layer 1, Layer 2 and Layer 3 testing) WAN TURN UP & LAN connectivity including basic CPE configuration of GVPN, IZO, DIA and VNO circuits.
  • Working on configuration for multiple VRF and non VRF circuits and having a good hold on P.E configuration and recognizing the issues with it.

Network Associate Engineer

LOBO STAFFING SOLUTIONS PVT. LTD.
08.2015 - 04.2017
  • Company Overview: (viz. Tata Communications Limited)
  • Maintaining Network in System in support with NOC (National Operation Centre) to provide END to END connectivity to Customer Routers.
  • Knowledgeable on Fiber Feasibility, Network Planning/Engineering or Capacity planning.
  • To Enroll in Service delivery like (ILL) Internet Leased Line, (NPLC) National Pvt Leased Circuit. (GVPN) Global Virtual Pvt Network., etc.
  • Handling various teams like order Management, Feasibility team, OSP, MAN-SD, BOP, SDNOC, CMTransport (NOC & Corporate access) & Project management teams. Troubleshoot and Error Detecting on SDH Alarm Hierarchy fluctuating on Service.
  • Good understanding of Fiber planning with last-mile equipment (SDH/MEN/Media Converter/Optical Modem) for enterprise customer in ILD/NLD/Metro access.
  • Managing and Installation of Tejas Mux, End to End CLR creation, End to End Mapping an testing to get Successful Provisioning.
  • Providing Technical support for critical deliveries for facing CS & NW Stuck up issues by conducting Con call between stake holders on weekly basis & Preparing project Plan according to the MOM.
  • (viz. Tata Communications Limited)

Education

Bachelor of Engineering - Electronics And Telecommunication

D.R.I.E.M.S
Neral
01.2015

HSC - Mumbai

Kirti M Doongursee College
Mumbai
01.2009

SSC - Mumbai

Our Lady of Salvation High School
Mumbai
01.2007

Skills

  • Routing protocols (RIP, IGRP, EIGRP, OSPF, BGP)
  • MPLS
  • NAT
  • DHCP
  • DNS
  • Cisco routers and switches
  • Switching technologies (VLANs, STP, RSTP, HSRP, VRRP)
  • Project management and coordination
  • Vendor management
  • Analytical and technical skills
  • Negotiation strategies
  • High-level design presentation
  • Microsoft Power BI
  • Python programming
  • Effective communication
  • Leadership and teamwork
  • Adaptability and operational effectiveness
  • Resource management

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Languages

  • English
  • Hindi
  • Marathi

Personal Information

  • Father's Name: Pradeep Dattatray Gandhi
  • Blood Group: AB+
  • Date of Birth: 08/10/91
  • Marital Status: Married

Languages

Marathi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2

Timeline

Assistant Manager

Tata Communications Ltd.
12.2021 - Current

Deputy Manager (Resident Engineer L2 Ent Svc Assurance)

Reliance Jio
12.2020 - 12.2021

Sr. Customer Service Executive

Tata Communications Ltd.
04.2017 - 11.2020

Network Associate Engineer

LOBO STAFFING SOLUTIONS PVT. LTD.
08.2015 - 04.2017

Bachelor of Engineering - Electronics And Telecommunication

D.R.I.E.M.S

HSC - Mumbai

Kirti M Doongursee College

SSC - Mumbai

Our Lady of Salvation High School

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Abhishek Pradeep Gandhi