Abhishek Prasad
IT MANAGER
New Delhi,New Delhi
Work Preference
Summary
Being an IT expert with a digital transformation project experience, offer exceptional budget and inventory management skills to minimize costs and maximize performance. My services infrastructure and IT security knowledge will protect IT assets and ensure their safety. As a managerial professional, I am accomplished at project management and maximizing productivity and efficiency while reducing costs. My exceptional skills in staff management and business development will help your team achieve its goals and exceed expectations.
Overview
15
15
years of professional experience
1
1
Certificate
2
2
Languages
Work History
IT Manager (Facility Manager IT Services)
Satrangee Developers’ Pvt. Ltd.
India, Delhi
03.2023 - Current
- Currently Worked as IT Manager (Managing IT Infrastructure & People management Infra & HMIS Services) at ESIC Medical College & Hospital Basaidarapur, New Delhi
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems for the hospital infrastructure.
- Hands-on experience in technical & maintenance (Desktop-Printer-Think Client- Servers-Switches and Wireless Communication Devices, Audio Visual Devices, HIMS- Modules, Software solution)
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Taking Care on-going contract/services and team management/technical coordination with IT related service providers.
- Audit networks for the constant network performance
- Involved in hands-on experience in bidding/ tendering in terms of technical support.
- Taking care of inventory management IT related CAMC accounts and Follow-up with support team to improve efficiency & user satisfaction
- Involve in periodic preventive maintenance of the hardware & network devices with support.
- Tchnical Support in VC-meet, Online seminars, ERP module, dhanwantri module, e-office, online biometric solutions, Preparing letters, Data sheets and MIS in managing account related support.
- Regular Follow ups of Mails, Queue management support for patient care.
- Developed and implemented effective IT strategy to meet company infrastructure demands. Controlled data, reporting and technology for available, secure system use.
- Resolved Windows and MacOS issues through proactive Service Desk management. Worked flexibly to meet out-of-hours IT coverage and disaster recovery.
- Delivered IT and Data services within agreed SLAs for full department compliance.
- Ensured IT licenses were consistently managed and updated for continued hospital compliance.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
IT Manager (Facility Manager IT Services)
ADG Online Services Pvt. Ltd
02.2021 - 02.2023
- Currently Worked as IT Manager (Managing IT Infrastructure & People management Infra & HMIS Services) at ESI-PGIMSR Model Hospital Basaidarapur, New Delhi
- Involvement in handling common and advanced network activities for the hospital infrastructure.
- Hands-on experience in technical & maintenance (Desktop-Printer-Think Client- Servers-Switches and Wireless Communication Devices, Audio Visual Devices, HIMS- Modules, Software solution)
- Taking Care on-going contract/services and team management/technical coordination with IT related service providers.
- Audit networks for the constant network performance
- Involved in hands-on experience in bidding/ tendering in terms of technical support.
- Taking care of inventory management IT related CAMC accounts and Follow-up with support team to improve efficiency & user satisfaction
- Involve in periodic preventive maintenance of the hardware & network devices with support.
- Tchnical Support in VC-meet, Online seminars, ERP module, dhanwantri module, e-office, online biometric solutions, Preparing letters, Data sheets and MIS in managing account related support.
- Regular Follow ups of Mails, Queue management support for patient care.
- Developed and implemented effective IT strategy to meet company infrastructure demands. Controlled data, reporting and technology for available, secure system use.
- Resolved Windows and MacOS issues through proactive Service Desk management. Worked flexibly to meet out-of-hours IT coverage and disaster recovery.
- Delivered IT and Data services within agreed SLAs for full department compliance.
- Ensured IT licenses were consistently managed and updated for continued hospital compliance.
IT Executive (Facility Manager & Tendering Services)
Consortium Hi- Tech Pvt. Ltd.
08.2014 - 10.2020
- Currently Working as IT Executive (Manage IT Infra, CAMC&FMS Services) in All India Medical Institute New Delhi. Involve in handling common and advanced network activities of the govt
- Organization, for (Desktop-Printer-Think Client- Servers-Switches and Wireless Communication Devices& Datacenter) solution
- Hands-on experience of service & maintenance for IT hardware and Network devices
- Involved and co relation with various Govt
- Organizations(AIIMS, UPSC, HUDCO, BEE, ESIC New Delhi) in on-going contract/services and team management/technical coordination with service engineers
- Auditing the basic networks for the constant network performance
- Involved in participating Bidding Tenders through online & offline process
- Take care of CAMC account and take meetings with support engineers to improve efficiency & Customer satisfaction
- Constant audit delivery for network support performance, activities with support team and applying policies
- Preparing letters, Data sheets/ Quotation, Quarterly bills and MIS in managing account related support
- Regular Follow ups of Mails and New & Ongoing projects
- Verify and maintaining Management Information System (MIS Reports).
- Directed installation of ICT resources and related user training represented company at ICT-related events across multiple industries.
- Developed and communicated ICT standards and procedures & delivered 6cr projects per year with consistent record of meeting timeline, scope and budget requirements.
- Arranged upgrades to hardware and software to maintain technological capabilities.
- Planned efficient use of resources to control expenditures.
Service Manager (Consumer Electronics)
Digital Service Pvt. Ltd
08.2010 - 08.2014
- Worked as Service Executive (Consumer Electronics) for the partner service branch company of (SAMSUNG, LG, WHIRLPOOL, PHILLIPS & BAJAJ Enterprises)
- Providing services to the customer of Consumer electronics products in Delhi-NCR
- Involved in service maintenance of consumer electronics product for Customer BD & PM calls
- Analyzing & reporting of pending calls &providing it to Branch Head
- Providing monthly training of the products to the engineers
- Checking on call qualities and work performance of team and providing support for improvements
- Holding Discussion meeting with ASM/BSM of Branch Head for new implementation of idea to improve work qualities and efficiency
- Preparing data sheets, Quality Assurance Plan, Spares List, Inventory etc.
- Ensured customer service met high-quality standards by analysing staff performance and monitoring customer reviews.
- Managed and maintained service desk, including leading team members and evaluating department efficiency.
- Closely monitored employee feedback and customer reviews to help improve processes and procedures & managed the recruitment processes for various departments, including reviewing applications, interviewing and selecting talent.
- Assessed cost reduction methods and profit growth by analysing finances and implementing changes promptly.
Education
Diploma in Engineering - ECE
Aditya Institute of Engineering
10th Pass - Engg Hindi Math Sci Sst Skt
Govt. Boys Sr. Sec. School No-03,
Bachelor in Enggineering - BE in ECE
Anupama College of Engineering, Gurgaon, Affiliate
Accomplishments
- Graduate with Bachelor in Engineering (Electronics and Tele Communication Engineering), 2010, Anupama College of Engineering, Gurgaon, Affiliated by Maharishi Dayanand University, Rohtak, Haryana
- Diploma in Engineering (Electronics & Communication), 2006, Aditya Institute of Engineering, Affiliated by Board of Technical Education (B.T.E), New Delhi
- 10th, 1999, Govt. Boys Sr. Sec. School No-03, Central Board Of Secondary Education (CBSE) New Delhi
Hobbies and Interests
Reading Novel’s, Listening music, playing outdoor games, travelling.
Certification
Certification in Project Management Program From IBM Date:March 2024.
Education
- Graduate with Bachelor in Engineering (Electronics and Tele Communication Engineering), 2010, Anupama College of Engineering, Gurgaon, Affiliated by Maharishi Dayanand University, Rohtak, Haryana
- Diploma in Engineering (Electronics & Communication), 2006, Aditya Institute of Engineering, Affiliated by Board of Technical Education (B.T.E), New Delhi
- 10th, 1999, Govt. Boys Sr. Sec. School No-03, Central Board Of Secondary Education (CBSE) New Delhi
Disclaimer
I hereby declare that the information furnished by me is best to my knowledge and belief and no information has been concealed or with-held by me.
Languages
6,C2,6,C2
Personal Information
- Age: 41
- Father's Name: Sh. Suria Nath Prasad
- Mothers Name: Smt. Geeta Devi
- Age / Date of birth: 02/09/1984
- Gender: Male
- Nationality: Indian
- Marital status: Married
Timeline
IT Manager (Facility Manager IT Services)
Satrangee Developers’ Pvt. Ltd.
03.2023 - Current
IT Manager (Facility Manager IT Services)
ADG Online Services Pvt. Ltd
02.2021 - 02.2023
IT Executive (Facility Manager & Tendering Services)
Consortium Hi- Tech Pvt. Ltd.
08.2014 - 10.2020
Service Manager (Consumer Electronics)
Digital Service Pvt. Ltd
08.2010 - 08.2014
Diploma in Engineering - ECE
Aditya Institute of Engineering
10th Pass - Engg Hindi Math Sci Sst Skt
Govt. Boys Sr. Sec. School No-03,
Bachelor in Enggineering - BE in ECE
Anupama College of Engineering, Gurgaon, Affiliate