Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
ABHISHEK PRASAD

ABHISHEK PRASAD

Kharagpur,WB

Summary

Dynamic professional with extensive experience at Bajaj Finance Limited, excelling in customer service and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and cross-selling strategies. Skilled in data entry and office administration, consistently fostering productive relationships and leading teams to achieve operational excellence.

Overview

10
10
years of professional experience

Work History

Customer Service Cashier and Credit Operations

Bajaj Finance Limited
Panskura
05.2018 - 07.2025
  • Assisted customers with product inquiries and payment options effectively.
  • Handled cash and digital payments accurately during customer payments and transactions, and operated cash registers to maintain daily customer payments.
  • Provided friendly and attentive service to enhance customer experience regularly.
  • Resolved customer complaints promptly to maintain high satisfaction levels in a professional manner.
  • Built and maintained productive relationships with customers, as well as employees.
  • Also guided customers about company products and did cross-selling with concerned customers.
  • Also lead the branch operation and maintenance works as location controller(Branch Admin).

TEAM LEAD & PROJECT SUPERVISOR

ZENMENTIS SERVICES PVT LTD
KHARAGPUR
06.2016 - 05.2018
  • Meet with other professionals to discuss individual students needs and progress.
  • Supervise, evaluate, and plan assignments for teacher assistants, and volunteers.
  • Adapt teaching methods and instructional materials to meet students' varying needs and interests.
  • Facilitated team meetings to discuss objectives and resolve issues.
  • Developed training materials to support new employee onboarding.
  • Led team in daily operations and ensured efficient workflow.

RECRUITER

CSR INFOTECH
KHARAGPUR
06.2015 - 05.2016
  • Conduct reference or background checks on job applicants, and also contact job applicants to inform them of the status of their applications.
  • Review employment applications and job orders to match applicants with jobs. requirements.
  • Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
  • Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.
  • Facilitated onboarding processes and orientation sessions for new hires.
  • Collaborated with hiring managers to understand position requirements.

Education

B.Com (Honours) - Accounting And Finance

KD COLLEGE OF COMMERCE & GENERAL STUDIES
MIDNAPORE WEST BENGAL
07-2013

12th - Commerce

KENDRIYA VIDYALAYA AFS SALUA
KHARAGPUR
05-2010

10th - General Studies

KENDRIYA VIDYALAYA NO-2 KGP
KHARAGPUR
05-2008

Skills

  • Customer service and support
  • Cross-selling strategies
  • Effective communication
  • Problem solving
  • Complaint resolution
  • Data entry proficiency
  • Office administration

Accomplishments

  • Achieve Kudos Recognition Certificate for exceptional performance in Quality Check and process of POS Files at Bajaj Finance Ltd.

Languages

Hindi
First Language
English
Proficient (C2)
C2
Bengali
Proficient (C2)
C2

Timeline

Customer Service Cashier and Credit Operations

Bajaj Finance Limited
05.2018 - 07.2025

TEAM LEAD & PROJECT SUPERVISOR

ZENMENTIS SERVICES PVT LTD
06.2016 - 05.2018

RECRUITER

CSR INFOTECH
06.2015 - 05.2016

B.Com (Honours) - Accounting And Finance

KD COLLEGE OF COMMERCE & GENERAL STUDIES

12th - Commerce

KENDRIYA VIDYALAYA AFS SALUA

10th - General Studies

KENDRIYA VIDYALAYA NO-2 KGP

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ABHISHEK PRASAD