Social Service and Volunteering, Gardening, Music
Abhishek PV
Bangalore
Summary
- Accomplished Senior Guest Service Specialist with a proven track record at Target, enhancing customer satisfaction and leading team initiatives.
- With a blend of exceptional communication and strong empathy, I've trained and led teams at Target to elevate guest relations, achieving significant improvements in service delivery.
- Expert in Guest Relations and CRM integration, adept in enhancing customer satisfaction and integrating social media into CRM strategies. I ensure seamless transitions amidst policy changes, driving results through innovative customer service solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Guest Service Specialist
Target
12.2021 - Current
- Lead a few team members for conducting an in-house Recognition program within the team.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Customer Service Executive
Big Basket Innovative Retail Concepts Pvt.Ltd
06.2020 - 10.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via online live chats.
- Managed high volume of inbound chats while maintaining a professional demeanor and ensuring timely resolution of issues.
CRM Specialist
Decathlon
12.2018 - 04.2020
- Enabled more personalized customer interactions, integrating social media channels into the company''s CRM strategy.
- Safeguarded sensitive customer information, maintaining strict adherence to industry compliance standards within the CRM system architecture.
- Boosted sales productivity with improved lead tracking and management features within the CRM platform.
Education
MBA - Marketing Management And Research
SVKM'S NMIMS
Mumbai 07.2024
Bachelor Of Science - Microbiology, Chemistry & Zoology
St. Joseph's University
Bangalore 05.2018
Pre-Degree - PCMB
Shanthiniketan
Bangalore 04.2015
Skills
- Strong empathy
- Guest Relations
- Exceptional communication
- Customer Service
- Leadership mentality
- Issue Resolution
- Adaptability and Flexibility
Certification
Successful Negotiation: Essential Strategies and Skills
Interests
Timeline
Senior Guest Service Specialist
Target
12.2021 - Current
Customer Service Executive
Big Basket Innovative Retail Concepts Pvt.Ltd
06.2020 - 10.2021
CRM Specialist
Decathlon
12.2018 - 04.2020
MBA - Marketing Management And Research
SVKM'S NMIMS
Bachelor Of Science - Microbiology, Chemistry & Zoology
St. Joseph's University
Pre-Degree - PCMB
Shanthiniketan
Successful Negotiation: Essential Strategies and Skills
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