Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies & Interests
Timeline
Generic

Abhishek R

Bangalore,KA

Summary

To make use of my negotiation and interpersonal skills to achieve goals of an organization that focuses on customer satisfaction and customer experience.

Skilled Compliance Specialist focused on maximizing success through effective use of my abilities. Top-notch communicator with excellent time management, administrative and customer service skills.

Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.

Overview

13
13
years of professional experience
3
3
Languages

Work History

Specialist

Just Energy - HCL Technologies
Bengaluru
06.2023 - Current
  • Experienced Compliance and Regulatory Specialist supporting high-pressure, deadline-driven environments
  • •Automated complex manual processes using Excel, significantly reducing processing time; nominated among top 15 for the SPARK Award
  • •Key contributor in a pilot team establishing direct communication with Texas regulatory authorities, the organization’s largest and most complex market
  • •Strong communicator and dependable team player, adept at working under stress and handling peak workloads including weekend shifts
  • •Quick to adapt to new challenges and take initiative in process improvements
  • •Proficient in MS Excel, MS Word, and running SQL queries to support business analysis and reporting
  • •Seeking a senior-level role in compliance and regulatory operations with opportunities for growth and recognition
  • Cross training junior members in the team and assisting internal teams as and when required.
  • Working under tight deadlines to meet client requirement thus ensuring smooth flow of work.

Underwriter

Star Health & Allied Insurance Co.Ltd.
Bengaluru
04.2021 - 05.2023
  • Collecting, reviewing and analyzing an applicant’s relevant history and records.
  • Requesting additional information from insurance officers to determine coverage needs.
  • Rendering application decisions based on consultations with insurance officers, supervisory underwriter, and upper management.
  • Conduct risk assessment on potential clients based on current information and relevant history.
  • Preparing reports detailing risk assessment finding and other data that contribute to insuring decision.
  • Liaise with specialists, such as surveyors or doctors, for risk assessment, and develop good working relationships with brokers.
  • Negotiate and define the specific terms of insurance policies with brokers or policyholders.
  • Draw up quotes for competitive insurance premiums.
  • Analyze statistical information using specialist program.
  • Keep detailed and accurate records of policies underwritten and decisions made.
  • Resolving various queries and issues pertaining to the insurance claims.

Owner

Catering Business Owner
Bengaluru
01.2016 - 08.2020
  • Improved customer satisfaction by finding creative solutions to problems.
  • Completed food project resulting in satisfied clients and guests.
  • Handled all delegated tasks, including cooking, bussing, meetings, staging and overall general planning.
  • Provided excellent service and attention to customers when face-to-face or through phone conversation.
  • Maintained updated account knowledge through purchasing and billing.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved profit margins by streamlining operations, workflow and negotiating competitive vendor contracts
  • Delivered food and services to customers at different locations.

Advanced Associate

Ernst & Young Global Ltd.
Bengaluru
10.2012 - 08.2015
  • Interacting with global engagement team on regular basis and develop productive working relationships with them
  • Delivering highest quality work on every task assigned in line with EY global review methodology and expectation of global engagement team.
  • Timely identifying accounting issues, clearly documenting the facts and findings and discussing it with GSS Senior/Assistant Manager.
  • Anticipating and identifying risks and escalating issues as appropriate.
  • Coaching and counseling junior team members.
  • Assigning and reviewing tasks performed by junior team members.
  • Develop knowledge of using EY technology and tools to continually learn, share knowledge with team members and enhance service delivery.

Education

B. Com -

Karnataka State Open University
Bengaluru, India
06.2012

PUC -

K.L.E. Society’s Nijalingappa PU College
Bengaluru, India
06.2005

SSLC -

St. Mira’s High School
Bengaluru, India
06.2003

Skills

  • Google Workspace

  • Microsoft Word

  • Microsoft Excel

  • Microsoft Powerpoint

  • GBASS

  • PowerBI

  • LMS

  • Operations Ticketing System

Accomplishments

  • Awarded as best teammate for three consecutive months.
  • Received letter of appreciation for training and educating junior team members.
  • Received appreciation emails for resolving 95% of customer’s enquiries and complaints.
  • Nominated as project-head on numerous occasions.

Hobbies & Interests

Cooking, playing chess and Badminton. Part of a fraternity which helps the needy for a social cause.

Timeline

Specialist

Just Energy - HCL Technologies
06.2023 - Current

Underwriter

Star Health & Allied Insurance Co.Ltd.
04.2021 - 05.2023

Owner

Catering Business Owner
01.2016 - 08.2020

Advanced Associate

Ernst & Young Global Ltd.
10.2012 - 08.2015

B. Com -

Karnataka State Open University

PUC -

K.L.E. Society’s Nijalingappa PU College

SSLC -

St. Mira’s High School

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